Tuesday, April 14, 2015

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 15268 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15268   Issue : FINAL  
  Detected Date: 14/04/2015   Detected Time: 13:30  
  Start Date: 14/04/2015   Start Time: 13:29  
  Actual Clear Date: 14/04/2015   Actual Clear Time: 13:54  
     
  Incident Headline: [CRONDALL]: MUX LINE CARD  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01252
 
  Duration: 0 days 00 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 15268 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15268   Issue : 1  
  Detected Date: 14/04/2015   Detected Time: 13:30  
  Start Date: 14/04/2015   Start Time: 13:29  
  Anticipated Clear Date: 15/04/2015   Anticipated Clear Time: 13:30  
  Next Update Date: 15/04/2015   Next Update Time: 13:30  
     
  Incident Headline: [CRONDALL]: MUX LINE CARD  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, April 12, 2015

Broadband Incident Report : ADSL : COTTERED MUX 101 : LOSS OF SERVICE (CI) : Reference 14938 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14938   Issue : FINAL  
  Detected Date: 12/04/2015   Detected Time: 11:40  
  Start Date: 12/04/2015   Start Time: 11:36  
  Actual Clear Date: 12/04/2015   Actual Clear Time: 15:50  
     
  Incident Headline: ADSL : COTTERED MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 15:50 following a reroute at Buntingford. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01763
 
  Duration: 0 days 04 hours 14 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTERED MUX 101 : LOSS OF SERVICE (CI) : Reference 14938 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14938   Issue : 3  
  Detected Date: 12/04/2015   Detected Time: 11:40  
  Start Date: 12/04/2015   Start Time: 11:36  
  Anticipated Clear Date: 12/04/2015   Anticipated Clear Time: 17:00  
  Next Update Date: 12/04/2015   Next Update Time: 17:00  
     
  Incident Headline: : COTTERED MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Mux power cycled to no avail. Engineer is now going to the host site at Buntingford to co-op with the operational team from there. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes the co-op or sooner with a significant development.  
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 14947 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14947   Issue : FINAL  
  Detected Date: 12/04/2015   Detected Time: 13:20  
  Start Date: 12/04/2015   Start Time: 13:18  
  Actual Clear Date: 12/04/2015   Actual Clear Time: 14:01  
     
  Incident Headline: [CRONDALL]: MUX LINE CARD  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01252
 
  Duration: 0 days 00 hours 42 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 14947 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14947   Issue : 1  
  Detected Date: 12/04/2015   Detected Time: 13:20  
  Start Date: 12/04/2015   Start Time: 13:18  
  Anticipated Clear Date: 13/04/2015   Anticipated Clear Time: 13:20  
  Next Update Date: 13/04/2015   Next Update Time: 13:20  
     
  Incident Headline: [CRONDALL]: MUX LINE CARD  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTERED MUX 101 : LOSS OF SERVICE (CI) : Reference 14938 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14938   Issue : 2  
  Detected Date: 12/04/2015   Detected Time: 11:40  
  Start Date: 12/04/2015   Start Time: 11:36  
  Anticipated Clear Date: 12/04/2015   Anticipated Clear Time: 14:45  
  Next Update Date: 12/04/2015   Next Update Time: 14:45  
     
  Incident Headline: : COTTERED MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Tasking to site for further investigations as remote restore actions were unsuccessful. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.  
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTERED MUX 101 : LOSS OF SERVICE : Reference 14938 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14938   Issue : 1  
  Detected Date: 12/04/2015   Detected Time: 11:40  
  Start Date: 12/04/2015   Start Time: 11:36  
  Anticipated Clear Date: 12/04/2015   Anticipated Clear Time: 13:36  
  Next Update Date: 12/04/2015   Next Update Time: 12:41  
     
  Incident Headline: : COTTERED MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01763
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 14896 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14896   Issue : FINAL  
  Detected Date: 12/04/2015   Detected Time: 06:46  
  Start Date: 12/04/2015   Start Time: 06:43  
  Actual Clear Date: 12/04/2015   Actual Clear Time: 07:09  
     
  Incident Headline: [CRONDALL]: MUX LINE CARD  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01252
 
  Duration: 0 days 00 hours 25 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : [CRONDALL]: MUX LINE CARD : Reference 14896 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 14896   Issue : 1  
  Detected Date: 12/04/2015   Detected Time: 06:46  
  Start Date: 12/04/2015   Start Time: 06:43  
  Anticipated Clear Date: 13/04/2015   Anticipated Clear Time: 06:46  
  Next Update Date: 13/04/2015   Next Update Time: 06:46  
     
  Incident Headline: [CRONDALL]: MUX LINE CARD  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01252
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.