Friday, February 26, 2016

Broadband Incident Report : : MULTIPLE MUX SCOTLAND: EPEW : Reference 9605 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9605   Issue : FINAL  
  Detected Date: 24/02/2016   Detected Time: 23:23  
  Start Date: 24/02/2016   Start Time: 23:23  
  Actual Clear Date: 26/02/2016   Actual Clear Time: 03:01  
     
  Incident Headline: : MULTIPLE MUX SCOTLAND: EPEW  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: EPEW POSTPONED TO ALLOW FOR ADDITIONAL SPARES TO ARRIVE ON SITE BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125901261013600138101387
0143101436014560146101463
0147001471014780148501542
0154601556015570157601583
0158601599016310164101667
0168301687018210182801847
0186201880To Fo
 
  Duration: 1 days 03 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUX SCOTLAND: EPEW : Reference 9605 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9605   Issue : FINAL  
  Detected Date: 24/02/2016   Detected Time: 23:23  
  Start Date: 24/02/2016   Start Time: 23:23  
  Actual Clear Date: 26/02/2016   Actual Clear Time: 03:01  
     
  Incident Headline: ADSL : MULTIPLE MUX SCOTLAND: EPEW  
     
  Incident Details: EPEW postponed  
  Closure Details: EPEW postponed BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125901261013600138101387
0143101436014560146101463
0147001471014780148501542
0154601556015570157601583
0158601599016310164101667
0168301687018210182801847
0186201880To Fo
 
  Duration: 1 days 03 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 25, 2016

Broadband Incident Report : : MULTIPLE MUX SCOTLAND: EPEW : Reference 9605 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9605   Issue : 1  
  Detected Date: 24/02/2016   Detected Time: 23:23  
  Start Date: 24/02/2016   Start Time: 23:23  
  Anticipated Clear Date: 25/02/2016   Anticipated Clear Time: 01:23  
  Next Update Date: 25/02/2016   Next Update Time: 23:23  
     
  Incident Headline: : MULTIPLE MUX SCOTLAND: EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: A CARD CHANGE IS REQUIRED AT EDINBURGH DONALDSON. THIS WILL TAKE PLACE 26/02 BETWEEN 02:00 AND 06:00 WITH AN EXPECTED DOWNTIME OF UPTO 1 HOUR. : FOLLOWING AN UNPLANNED OUTAGE AND TO MITIGATE THE CHANCE OF ANOTHER, A CARD CHANGE IS REQUIRE AT EDINBURGH DONALDSON  
  Dialling Codes Affected:
0125901261013600138101387
0143101436014560146101463
0147001471014780148501542
0154601556015570157601583
0158601599016310164101667
0168301687018210182801847
0186201880To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE : Reference 9647 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9647   Issue : FINAL  
  Detected Date: 25/02/2016   Detected Time: 08:08  
  Start Date: 25/02/2016   Start Time: 08:04  
  Actual Clear Date: 25/02/2016   Actual Clear Time: 10:18  
     
  Incident Headline: ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01643
 
  Duration: 0 days 02 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HEMYOCK]: MUX 301 : LOSS OF SERVICE : Reference 9648 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9648   Issue : FINAL  
  Detected Date: 25/02/2016   Detected Time: 08:08  
  Start Date: 25/02/2016   Start Time: 08:05  
  Actual Clear Date: 25/02/2016   Actual Clear Time: 10:18  
     
  Incident Headline: ADSL :[HEMYOCK]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0140401823
 
  Duration: 0 days 02 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 9677 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9677   Issue : FINAL  
  Detected Date: 25/02/2016   Detected Time: 08:17  
  Start Date: 25/02/2016   Start Time: 08:07  
  Actual Clear Date: 25/02/2016   Actual Clear Time: 10:18  
     
  Incident Headline: ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01736
 
  Duration: 0 days 02 hours 10 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE : Reference 9677 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9677   Issue : 1  
  Detected Date: 25/02/2016   Detected Time: 08:17  
  Start Date: 25/02/2016   Start Time: 08:07  
  Anticipated Clear Date: 25/02/2016   Anticipated Clear Time: 12:17  
  Next Update Date: 25/02/2016   Next Update Time: 09:17  
     
  Incident Headline: ADSL :[SENNEN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01736
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE : Reference 9647 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9647   Issue : 1  
  Detected Date: 25/02/2016   Detected Time: 08:08  
  Start Date: 25/02/2016   Start Time: 08:04  
  Anticipated Clear Date: 25/02/2016   Anticipated Clear Time: 12:08  
  Next Update Date: 25/02/2016   Next Update Time: 09:08  
     
  Incident Headline: ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01643
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HEMYOCK]: MUX 301 : LOSS OF SERVICE : Reference 9648 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9648   Issue : 1  
  Detected Date: 25/02/2016   Detected Time: 08:08  
  Start Date: 25/02/2016   Start Time: 08:05  
  Anticipated Clear Date: 25/02/2016   Anticipated Clear Time: 12:08  
  Next Update Date: 25/02/2016   Next Update Time: 09:08  
     
  Incident Headline: ADSL :[HEMYOCK]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0140401823
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, February 24, 2016

Broadband Incident Report : ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE : Reference 9504 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9504   Issue : FINAL  
  Detected Date: 24/02/2016   Detected Time: 16:13  
  Start Date: 24/02/2016   Start Time: 16:07  
  Actual Clear Date: 24/02/2016   Actual Clear Time: 17:24  
     
  Incident Headline: ADSL :[LEDAIG]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01631
 
  Duration: 0 days 01 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE : Reference 9511 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9511   Issue : FINAL  
  Detected Date: 24/02/2016   Detected Time: 16:13  
  Start Date: 24/02/2016   Start Time: 16:07  
  Actual Clear Date: 24/02/2016   Actual Clear Time: 17:24  
     
  Incident Headline: ADSL :[BARROCK]: MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01847
 
  Duration: 0 days 01 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE : Reference 9536 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9536   Issue : FINAL  
  Detected Date: 24/02/2016   Detected Time: 16:22  
  Start Date: 24/02/2016   Start Time: 16:11  
  Actual Clear Date: 24/02/2015   Actual Clear Time: 17:24  
     
  Incident Headline: ADSL :[DORNIE KYLE HISTORIC]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01599To Fo
 
  Duration: -365 days 01 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CRINAN]: MUX 001 : LOSS OF SERVICE : Reference 9549 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9549   Issue : FINAL  
  Detected Date: 24/02/2016   Detected Time: 16:22  
  Start Date: 24/02/2016   Start Time: 16:11  
  Actual Clear Date: 24/02/2015   Actual Clear Time: 17:24  
     
  Incident Headline: ADSL :[CRINAN]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01546
 
  Duration: -365 days 01 hours 12 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.