Broadband Incident Report : ADSL : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE (CI) : Reference 21528 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21528		Issue :	FINAL
	Detected Date:	21/04/2017		Detected Time:	21:16
	Start Date:	21/04/2017		Start Time:	21:14
	Actual Clear Date:	22/04/2017		Actual Clear Time:	00:50
	Incident Headline:	ADSL : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 00:50 following a hardware change at Bucksburn. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01467 01651
	Duration:	0 days 03 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE (CI) : Reference 21528 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21528		Issue :	FINAL
	Detected Date:	21/04/2017		Detected Time:	21:16
	Start Date:	21/04/2017		Start Time:	21:14
	Actual Clear Date:	22/04/2017		Actual Clear Time:	00:50
	Incident Headline:	ADSL : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 00:50 following a hardware change at Bucksburn. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01467 01651
	Duration:	0 days 03 hours 36 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE (CI) : Reference 21528 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21528		Issue :	2
	Detected Date:	21/04/2017		Detected Time:	21:16
	Start Date:	21/04/2017		Start Time:	21:14
	Anticipated Clear Date:	21/04/2017		Anticipated Clear Time:	23:14
	Next Update Date:	21/04/2017		Next Update Time:	22:16
	Incident Headline:	: 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01467 01651

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE (CI) : Reference 21528 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21528		Issue :	1
	Detected Date:	21/04/2017		Detected Time:	21:16
	Start Date:	21/04/2017		Start Time:	21:14
	Anticipated Clear Date:	21/04/2017		Anticipated Clear Time:	23:14
	Next Update Date:	21/04/2017		Next Update Time:	22:16
	Incident Headline:	: 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01467 01651

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE (CI) : Reference 21527 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21527		Issue :	FINAL
	Detected Date:	21/04/2017		Detected Time:	20:43
	Start Date:	21/04/2017		Start Time:	20:41
	Actual Clear Date:	21/04/2017		Actual Clear Time:	20:49
	Incident Headline:	ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service automatically restored at 20:49. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 00 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE (CI) : Reference 21527 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21527		Issue :	FINAL
	Detected Date:	21/04/2017		Detected Time:	20:43
	Start Date:	21/04/2017		Start Time:	20:41
	Actual Clear Date:	21/04/2017		Actual Clear Time:	20:49
	Incident Headline:	ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service automatically restored at 20:49. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 00 hours 07 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 21527 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21527		Issue :	1
	Detected Date:	21/04/2017		Detected Time:	20:43
	Start Date:	21/04/2017		Start Time:	20:41
	Anticipated Clear Date:	22/04/2017		Anticipated Clear Time:	00:43
	Next Update Date:	21/04/2017		Next Update Time:	21:43
	Incident Headline:	ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01651

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : OLDMELDRUM HISTORIC : MUX 101 : LOSS OF SERVICE (CI) : Reference 21476 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21476		Issue :	FINAL
	Detected Date:	21/04/2017		Detected Time:	13:31
	Start Date:	21/04/2017		Start Time:	13:27
	Actual Clear Date:	21/04/2017		Actual Clear Time:	13:55
	Incident Headline:	ADSL : OLDMELDRUM HISTORIC : MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 13:55. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 00 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 21476 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21476		Issue :	1
	Detected Date:	21/04/2017		Detected Time:	13:31
	Start Date:	21/04/2017		Start Time:	13:27
	Anticipated Clear Date:	21/04/2017		Anticipated Clear Time:	17:31
	Next Update Date:	21/04/2017		Next Update Time:	14:31
	Incident Headline:	ADSL :[OLDMELDRUM HISTORIC]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01651

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CRATHES HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 20927 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20927		Issue :	FINAL
	Detected Date:	18/04/2017		Detected Time:	23:51
	Start Date:	18/04/2017		Start Time:	23:49
	Actual Clear Date:	18/04/2017		Actual Clear Time:	23:49
	Incident Headline:	ADSL :[CRATHES HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Incident cancelled.
	Closure Details:	Incident cancelled as due to planned work ref PW322897 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01330
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CRATHES HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 20927 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20927		Issue :	1
	Detected Date:	18/04/2017		Detected Time:	23:51
	Start Date:	18/04/2017		Start Time:	23:49
	Anticipated Clear Date:	19/04/2017		Anticipated Clear Time:	03:51
	Next Update Date:	19/04/2017		Next Update Time:	00:51
	Incident Headline:	ADSL :[CRATHES HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01330

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.