Saturday, May 10, 2014

Broadband Incident Report : : KINGSTON NODE 04001 : INCIDENT CANCELLED : Reference 16263 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16263   Issue : FINAL  
  Detected Date: 10/05/2014   Detected Time: 19:08  
  Start Date: 10/05/2014   Start Time: 19:05  
  Actual Clear Date: 10/05/2014   Actual Clear Time: 19:05  
     
  Incident Headline: : KINGSTON NODE 04001 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled in favour of IMT16260/14 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201173011790118301189
0120201206012080120901223
0122501227012330123501237
0124301245012490125201256
0125801264012680127001271
0127301275012760127701278
0127901293012950129701303
0130401305013060132201323
0132601329013420134401363
0136401367013720137601380
0138601392013940139501403
0140401420014240142801435
0143801444014460145201454
0145801460014730147401480
0148301485014890149101493
0149401502015080153601548
0158001582015900159401603
0160401622016340163501643
0166401666016720168401689
0170201707017080172501726
0172701728017300173201736
0173701749017520175301761
0178801789017930179401795
0179701798017990180301822
0182301825018370184001841
0184201865018690187201883
0188401892018950190301923
0192601929019320193401935
0196201980019830198401985
0199201993020300202030440203166
02032530203256020325802032640203489
02072220207224020724802072560207267
02073520207476020748802075170207538
02075880207622020771902077300207731
02077350207736020775102078280207929
02079370208204020820502082390208246
02082470208265020829702082990208312
02083180208330020833202083330208334
02083360208337020833902083900208391
02083920208393020839502083970208398
02083990208401020843902084620208463
02084650208467020847302085010208517
02085190208521020853402085400208541
02085420208543020854402085460208547
02085490208556020855802085660208575
02085780208579020859302085950208605
02086140208623020864102086420208643
02086440208645020864702086510208652
02086530208654020865502086560208657
02086600208661020866202086630208664
02086650208668020867002086710208672
02086730208674020867502086760208677
02086780208679020868002086810208682
02086840208686020868802086890208693
02086960208699020871502087260208739
02087550208759020876102087640208765
02087660208767020876802087690208770
02087710208772020877602087770208778
02087800208783020878502087860208788
02087890208813020883002088330208835
02088520208867020887002088710208873
02088740208876020887802088790208893
02088940208897020889802089020208916
02089400208941020894202089430208944
02089460208947020894802089490208959
02089710208972020897302089740208977
02089790208988020899302380220238023
02380320238036023803902380400238042
02380430238044023804902380550238058
02380660238067023807302380740238081
02380840238086023808702381220239221
02392230239224023922502392260239229
02392320239234023923502392360239237
02392380239242023924602392570239259
02392610239264023926602392670239269
02392710239273023927502392790239281
02392820239285023928602476250247655
024766802476710292057LLLS0LLSD0
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 16260 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16260   Issue : FINAL  
  Detected Date: 10/05/2014   Detected Time: 18:37  
  Start Date: 10/05/2014   Start Time: 16:17  
  Actual Clear Date: 10/05/2014   Actual Clear Time: 20:20  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Please note this incident has been revived to include IMT16263 following further investigation into the full impact. The initial incident IMT16234 affecting 64580 customers was resolved at 16:16 with the restoration of power however we subsequently found that 26513 customers on this node remained down. No alarms were presented to the operational team causing delays in resetting the cards however once they were advised of customer reports the cards were progressively reset to complete the restoration at 20:20. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0116201173011790118301189
0120201206012080120901223
0122501227012330123501237
0124301245012490125201256
0125801264012680127001271
0127301275012760127701278
0127901293012950129701303
0130401305013060132201323
0132601329013420134401363
0136401367013720137601380
0138601392013940139501403
0140401420014240142801435
0143801444014460145201454
0145801460014730147401480
0148301485014890149101493
0149401502015080153601548
0158001582015900159401603
0160401622016340163501643
0166401666016720168401689
0170201707017080172501726
0172701728017300173201736
0173701749017520175301761
0178801789017930179401795
0179701798017990180301822
0182301825018370184001841
0184201865018690187201883
0188401892018950190301923
0192601929019320193401935
0196201980019830198401985
0199201993020300202030440203166
02032530203256020325802032640203489
02072220207224020724802072560207267
02073520207476020748802075170207538
02075880207622020771902077300207731
02077350207736020775102078280207929
02079370208204020820502082390208246
02082470208265020829702082990208312
02083180208330020833202083330208334
02083360208337020833902083900208391
02083920208393020839502083970208398
02083990208401020843902084620208463
02084650208467020847302085010208517
02085190208521020853402085400208541
02085420208543020854402085460208547
02085490208556020855802085660208575
02085780208579020859302085950208605
02086140208623020864102086420208643
02086440208645020864702086510208652
02086530208654020865502086560208657
02086600208661020866202086630208664
02086650208668020867002086710208672
02086730208674020867502086760208677
02086780208679020868002086810208682
02086840208686020868802086890208693
02086960208699020871502087260208739
02087550208759020876102087640208765
02087660208767020876802087690208770
02087710208772020877602087770208778
02087800208783020878502087860208788
02087890208813020883002088330208835
02088520208867020887002088710208873
02088740208876020887802088790208893
02088940208897020889802089020208916
02089400208941020894202089430208944
02089460208947020894802089490208959
02089710208972020897302089740208977
02089790208988020899302380220238023
02380320238036023803902380400238042
02380430238044023804902380550238058
02380660238067023807302380740238081
02380840238086023808702381220239221
02392230239224023922502392260239229
02392320239234023923502392360239237
02392380239242023924602392570239259
02392610239264023926602392670239269
02392710239273023927502392790239281
02392820239285023928602476250247655
024766802476710292057LLLS0LLSD0
 
  Duration: 0 days 04 hours 03 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE : Reference 16263 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16263   Issue : 1  
  Detected Date: 10/05/2014   Detected Time: 19:08  
  Start Date: 10/05/2014   Start Time: 19:05  
  Anticipated Clear Date: 10/05/2014   Anticipated Clear Time: 22:00  
  Next Update Date: 10/05/2014   Next Update Time: 21:00  
     
  Incident Headline: : KINGSTON NODE 04001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: This is running as a child case of the parent P1 incident IMT16228/14. All further internal updates regarding customer impact and recovery actions will be via that incident.
 
  Dialling Codes Affected:
0116201173011790118301189
0120201206012080120901223
0122501227012330123501237
0124301245012490125201256
0125801264012680127001271
0127301275012760127701278
0127901293012950129701303
0130401305013060132201323
0132601329013420134401363
0136401367013720137601380
0138601392013940139501403
0140401420014240142801435
0143801444014460145201454
0145801460014730147401480
0148301485014890149101493
0149401502015080153601548
0158001582015900159401603
0160401622016340163501643
0166401666016720168401689
0170201707017080172501726
0172701728017300173201736
0173701749017520175301761
0178801789017930179401795
0179701798017990180301822
0182301825018370184001841
0184201865018690187201883
0188401892018950190301923
0192601929019320193401935
0196201980019830198401985
0199201993020300202030440203166
02032530203256020325802032640203489
02072220207224020724802072560207267
02073520207476020748802075170207538
02075880207622020771902077300207731
02077350207736020775102078280207929
02079370208204020820502082390208246
02082470208265020829702082990208312
02083180208330020833202083330208334
02083360208337020833902083900208391
02083920208393020839502083970208398
02083990208401020843902084620208463
02084650208467020847302085010208517
02085190208521020853402085400208541
02085420208543020854402085460208547
02085490208556020855802085660208575
02085780208579020859302085950208605
02086140208623020864102086420208643
02086440208645020864702086510208652
02086530208654020865502086560208657
02086600208661020866202086630208664
02086650208668020867002086710208672
02086730208674020867502086760208677
02086780208679020868002086810208682
02086840208686020868802086890208693
02086960208699020871502087260208739
02087550208759020876102087640208765
02087660208767020876802087690208770
02087710208772020877602087770208778
02087800208783020878502087860208788
02087890208813020883002088330208835
02088520208867020887002088710208873
02088740208876020887802088790208893
02088940208897020889802089020208916
02089400208941020894202089430208944
02089460208947020894802089490208959
02089710208972020897302089740208977
02089790208988020899302380220238023
02380320238036023803902380400238042
02380430238044023804902380550238058
02380660238067023807302380740238081
02380840238086023808702381220239221
02392230239224023922502392260239229
02392320239234023923502392360239237
02392380239242023924602392570239259
02392610239264023926602392670239269
02392710239273023927502392790239281
02392820239285023928602476250247655
024766802476710292057LLLS0LLSD0
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 16260 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16260   Issue : FINAL  
  Detected Date: 10/05/2014   Detected Time: 18:37  
  Start Date: 10/05/2014   Start Time: 18:35  
  Actual Clear Date: 10/05/2014   Actual Clear Time: 18:48  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 18:48 after a remote reset was performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0118901202012080120901227
0123701243012560125801273
0127801293013420134401376
0140301404014200142401435
0144401483015480162201634
0164301702017070172701730
0173201737017490179301794
0180301822018370188401895
0190301923019620198401992
02072240207267020751702075380207622
02077190207736020775102079370208297
02082990208318020839002084630208473
02085010208534020857502085780208664
02086770208689020869302086960208761
02087690208777020878902088300208835
02088520208948020897202380320238039
02380420238055023805802380660238067
02380860238087023922902392730239285
02392290239273
 
  Duration: 0 days 00 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 16260 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16260   Issue : 1  
  Detected Date: 10/05/2014   Detected Time: 18:37  
  Start Date: 10/05/2014   Start Time: 18:35  
  Anticipated Clear Date: 10/05/2014   Anticipated Clear Time: 21:00  
  Next Update Date: 10/05/2014   Next Update Time: 20:00  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
 
  Dialling Codes Affected:
0118901202012080120901227
0123701243012560125801273
0127801293013420134401376
0140301404014200142401435
0144401483015480162201634
0164301702017070172701730
0173201737017490179301794
0180301822018370188401895
0190301923019620198401992
02072240207267020751702075380207622
02077190207736020775102079370208297
02082990208318020839002084630208473
02085010208534020857502085780208664
02086770208689020869302086960208761
02087690208777020878902088300208835
02088520208948020897202380320238039
02380420238055023805802380660238067
02380860238087023922902392730239285
02392290239273
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : LOSS OF SERVICE : Reference 16234 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16234   Issue : FINAL  
  Detected Date: 10/05/2014   Detected Time: 15:55  
  Start Date: 10/05/2014   Start Time: 15:36  
  Actual Clear Date: 10/05/2014   Actual Clear Time: 16:16  
     
  Incident Headline: : KINGSTON NODE 04001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:16 after a power failure at Kingston. IMT16228/14 refers. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0113201159011620117301179
0118301189012020120601208
012090121230121780122301224
0122501227012330123401235
0123701243012440124501249
0125201254012550125601257
0125801263012640126801270
0127101273012750127601277
0127801279012820128301284
0128501288012910129301295
0129601297012990130001302
0130301304013050130601308
0132201323013250132601328
0132901332013420134401359
0136201363013640136701371
0137201373013750137601379
0138001382013860139201394
01395014030140401409014122
014188014194014200142401425
0142801433014350143801440
0144201444014460144901451
0145201453014540145801460
0146201463014690147301474
0148001483014850148801489
0149101493014940150201508
015123015125015126015135015142
015148015170015250153101536
0154401547015480155301564
0156601579015800158201590
015940160301604016144016176
016177016179016210162201623
0162601628016340163501637
0163801639016420164301647
0166101664016660167201684
0168901692017020170701708
0172201725017260172701728
0173001732017360173701747
0174901752017530176001761
0177201782017840178701788
0178901793017940179501797
0179801799018030182201823
0182501837018400184101842
0184301844018650186901872
0188301884018920189501902
019030190401908019151019153
0192001922019230192601928
0192901932019340193501942
0195301962019630196401980
0198301984019850198601992
019930203002020301002030440203077
02031180203155020316602031770203221
02032250203230020325102032520203253
02032560203258020326302032640203265
02032720203274020348902035090203538
02036200207005020716802072220207224
02072310207237020724202072440207248
02072500207251020725302072540207256
02072590207267020728302072860207287
02072890207313020732602073290207336
02073410207352020735402073700207373
02073760207378020738902074020207403
02074090207431020743402074350207437
02074600207476020748702074880207490
02074910207493020749402074950207498
02074990207513020751702075190207536
02075380207549020758402075870207588
02075890207603020760802076200207622
02076230207626020762902076300207633
02077060207713020771902077200207730
02077310207732020773402077350207736
02077510207794020779902078210207823
02078280207833020783502078360207837
02078390207912020792502079280207929
02079300207931020793202079350207936
02079370208200020820202082030208204
02082050208220020822102082390208241
02082440208246020824702082510208254
02082550208265020828502082870208288
02082900208291020829302082940208297
02082980208299020830002083010208303
02083040208305020830902083100208311
02083120208313020831402083150208318
02083190208320020832902083300208332
02083330208334020833502083360208337
02083390208347020835502083670208390
02083910208392020839302083940208395
02083970208398020839902084010208404
02084070208408020841702084280208439
02084510208460020846102084620208463
02084640208465020846602084670208470
02084730208478020848002084870208498
02085010208504020850502085140208517
02085190208520020852102085220208526
02085310208532020853402085360208538
02085390208540020854102085420208543
02085440208545020854602085470208548
02085490208552020855302085550208556
02085580208559020856102085660208568
02085700208571020857302085750208577
02085780208579020858602085900208592
02085930208594020859502085960208604
02086050208607020861402086230208633
02086400208641020864202086430208644
02086450208646020864702086480208649
02086500208651020865202086530208654
02086550208656020865702086580208659
02086600208661020866202086630208664
02086650208667020866802086690208670
02086710208672020867302086740208675
02086760208677020867802086790208680
02086810208682020868302086840208685
02086860208687020868802086890208693
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  Duration: 0 days 00 hours 40 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.