Broadband Incident Report : : MULTIPLE MUXS BATH AREA : LOSS OF SERVICE : Reference 19418 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19418		Issue :	FINAL
	Detected Date:	10/07/2010		Detected Time:	09:59
	Start Date:	10/07/2010		Start Time:	09:54
	Actual Clear Date:	10/07/2010		Actual Clear Time:	13:00
	Incident Headline:	: MULTIPLE MUXS BATH AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01225 01249 01373 01749

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System Time Stamp: 10/07/2010 14:12

Broadband Incident Report : : MULTIPLE MUXS BATH AREA : LOSS OF SERVICE : Reference 19418 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19418		Issue :	2
	Detected Date:	10/07/2010		Detected Time:	09:59
	Start Date:	10/07/2010		Start Time:	09:54
	Anticipated Clear Date:	10/07/2010		Anticipated Clear Time:	14:00
	Incident Headline:	: MULTIPLE MUXS BATH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01225 01249 01373 01749

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System Time Stamp: 10/07/2010 12:27

Broadband Incident Report : : MULTIPLE MUXS BATH AREA : LOSS OF SERVICE : Reference 19418 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19418		Issue :	1
	Detected Date:	10/07/2010		Detected Time:	09:59
	Start Date:	10/07/2010		Start Time:	09:54
	Anticipated Clear Date:	10/07/2010		Anticipated Clear Time:	13:00
	Incident Headline:	: MULTIPLE MUXS BATH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01225 01249 01373 01749

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System Time Stamp: 10/07/2010 11:21

Broadband Incident Report : MULTIPLE MUXS BATH AREA : LOSS OF SERVICE : Reference 19416 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19416		Issue :	FINAL
	Detected Date:	10/07/2010		Detected Time:	09:03
	Start Date:	10/07/2010		Start Time:	09:03
	Actual Clear Date:	10/07/2010		Actual Clear Time:	09:15
	Incident Headline:	MULTIPLE MUXS BATH AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01225 01373 01749

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System Time Stamp: 10/07/2010 09:23

Broadband Incident Report : : BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE : Reference 19321 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19321		Issue :	FINAL
	Detected Date:	09/07/2010		Detected Time:	11:10
	Start Date:	09/07/2010		Start Time:	11:06
	Actual Clear Date:	09/07/2010		Actual Clear Time:	17:54
	Incident Headline:	: BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored This issue may have been due to a Fibre Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012124 012125 012160 012162 012168 012173 012174 01242 01271 01446 01527 01646 01902 01271

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System Time Stamp: 09/07/2010 18:34

Broadband Incident Report : : BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE : Reference 19321 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19321		Issue :	5
	Detected Date:	09/07/2010		Detected Time:	11:10
	Start Date:	09/07/2010		Start Time:	11:06
	Anticipated Clear Date:	09/07/2010		Anticipated Clear Time:	16:50
	Incident Headline:	: BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012160 012162 012168 012173 012174 01242 01271 01446 01527 01646 01902 01271

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System Time Stamp: 09/07/2010 15:55

Broadband Incident Report : : BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE : Reference 19321 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19321		Issue :	4
	Detected Date:	09/07/2010		Detected Time:	11:10
	Start Date:	09/07/2010		Start Time:	11:06
	Anticipated Clear Date:	09/07/2010		Anticipated Clear Time:	14:59
	Incident Headline:	: BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012160 012162 012168 012173 012174 01242 01271 01446 01527 01646 01902 01271

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System Time Stamp: 09/07/2010 13:26

Broadband Incident Report : : BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE : Reference 19321 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19321		Issue :	3
	Detected Date:	09/07/2010		Detected Time:	11:10
	Start Date:	09/07/2010		Start Time:	11:06
	Anticipated Clear Date:	09/07/2010		Anticipated Clear Time:	14:59
	Incident Headline:	: BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012160 012162 012168 012173 012174 01242 01271 01446 01527 01646 01902 01271

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System Time Stamp: 09/07/2010 12:34

Broadband Incident Report : : BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE : Reference 19321 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19321		Issue :	2
	Detected Date:	09/07/2010		Detected Time:	11:10
	Start Date:	09/07/2010		Start Time:	11:06
	Anticipated Clear Date:	09/07/2010		Anticipated Clear Time:	13:06
	Incident Headline:	: BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012160 012162 012168 012173 012174 01242 01271 01446 01527 01646 01902 01271

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System Time Stamp: 09/07/2010 11:45

Broadband Incident Report : : BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE : Reference 19321 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19321		Issue :	1
	Detected Date:	09/07/2010		Detected Time:	11:10
	Start Date:	09/07/2010		Start Time:	11:06
	Anticipated Clear Date:	09/07/2010		Anticipated Clear Time:	13:06
	Incident Headline:	: BIRMINGHAM ERX2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	012124 012125 012160 012162 012168 012173 012174 01242 01271 01446 01527 01646 01902 01271

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System Time Stamp: 09/07/2010 11:22

Broadband Incident Report : : HOMEGATEWAY 0 FOR BIRMINGHAM CITY COUNCIL ISP : LOSS OF SERVICE : Reference 19109 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19109		Issue :	FINAL
	Detected Date:	08/07/2010		Detected Time:	03:43
	Start Date:	08/07/2010		Start Time:	03:12
	Actual Clear Date:	08/07/2010		Actual Clear Time:	10:00
	Incident Headline:	: HOMEGATEWAY 0 FOR BIRMINGHAM CITY COUNCIL ISP : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 08/07/2010 10:12

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 18833 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18833		Issue :	FINAL
	Detected Date:	05/07/2010		Detected Time:	13:24
	Start Date:	05/07/2010		Start Time:	13:23
	Actual Clear Date:	05/07/2010		Actual Clear Time:	13:42
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot of a Card BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01371

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System Time Stamp: 05/07/2010 13:53

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 18833 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18833		Issue :	1
	Detected Date:	05/07/2010		Detected Time:	13:24
	Start Date:	05/07/2010		Start Time:	13:23
	Anticipated Clear Date:	05/07/2010		Anticipated Clear Time:	15:23
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01371

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System Time Stamp: 05/07/2010 13:32

Broadband Incident Report : : TAFFS WELL MUX 101 : LOSS OF SERVICE : Reference 18790 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18790		Issue :	FINAL
	Detected Date:	05/07/2010		Detected Time:	07:31
	Start Date:	05/07/2010		Start Time:	07:28
	Actual Clear Date:	05/07/2010		Actual Clear Time:	09:38
	Incident Headline:	: TAFFS WELL MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0292021 0292033 0292040 0292081

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System Time Stamp: 05/07/2010 09:53