Saturday, March 28, 2015

Broadband Incident Report : ADSL : BALLYGALLY ( BTNI ) MUX 101 : LOSS OF SERVICE : Reference 13020 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13020   Issue : FINAL  
  Detected Date: 28/03/2015   Detected Time: 09:41  
  Start Date: 28/03/2015   Start Time: 09:39  
  Actual Clear Date: 28/03/2015   Actual Clear Time: 09:39  
     
  Incident Headline: ADSL : BALLYGALLY ( BTNI ) MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident Cancelled. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0282858
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BALLYGALLY ( BTNI ) MUX 101 : LOSS OF SERVICE : Reference 13020 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13020   Issue : 2  
  Detected Date: 28/03/2015   Detected Time: 09:41  
  Start Date: 28/03/2015   Start Time: 09:39  
  Anticipated Clear Date: 28/03/2015   Anticipated Clear Time: 11:39  
  Next Update Date: 28/03/2015   Next Update Time: 10:42  
     
  Incident Headline: : BALLYGALLY ( BTNI ) MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{410} Broadband customers at BALLYGALLY ( BTNI )

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
0282858
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BALLYGALLY ( BTNI ) MUX 101 : LOSS OF SERVICE : Reference 13020 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 13020   Issue : 1  
  Detected Date: 28/03/2015   Detected Time: 09:41  
  Start Date: 28/03/2015   Start Time: 09:39  
  Anticipated Clear Date: 28/03/2015   Anticipated Clear Time: 11:39  
  Next Update Date: 28/03/2015   Next Update Time: 10:42  
     
  Incident Headline: : BALLYGALLY ( BTNI ) MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0282858
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, March 27, 2015

Broadband Incident Report : ADSL : ESR2.MANCHESTER.BROADBAND : BBIP : : LOSS OF SERVICE : Reference 12972 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12972   Issue : FINAL  
  Detected Date: 27/03/2015   Detected Time: 16:27  
  Start Date: 27/03/2015   Start Time: 16:23  
  Actual Clear Date: 27/03/2015   Actual Clear Time: 16:27  
     
  Incident Headline: ADSL : ESR2.MANCHESTER.BROADBAND : BBIP : : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:27 after equipment switched over. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120001204012290124401248
0125301254012570127401282
0128301302013410135201407
0142201423014570147701484
014920151330151480152401535
015390154401584016127016133
0161720161770161870162501686
0169101694016970174301745
0175801766017680177201782
0184501900019250193101938
0194601948019520197001978
019950283087028713902871840288167
 
  Duration: 0 days 00 hours 04 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : FINAL  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Actual Clear Date: 27/03/2015   Actual Clear Time: 11:00  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:00 after a hardware change at Carlisle. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
015390176801946To Fo
 
  Duration: 0 days 01 hours 56 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : FINAL  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Actual Clear Date: 27/03/2015   Actual Clear Time: 11:00  
     
  Incident Headline: ADSL : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 11:00 after a hardware change at Carlisle. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
015390176801946To Fo
 
  Duration: 0 days 01 hours 56 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : 3  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Anticipated Clear Date: 27/03/2015   Anticipated Clear Time: 13:00  
  Next Update Date: 27/03/2015   Next Update Time: 13:00  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has arrived on site to continue investigations. Spare hardware has been located on site, should it be required. Further spares have also been ordered as a precaution, ETAs 12:45 & 13:30. Remote re-routes are also being investigated to restore service to the Broadband customers. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
015390176801946To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : 2  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Anticipated Clear Date: 27/03/2015   Anticipated Clear Time: 11:04  
  Next Update Date: 27/03/2015   Next Update Time: 10:48  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Root cause and estimated time of repair are not known at present. Engineers being tasked to relevant sites to investigate cause of the failure. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
015390176801946To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : 1  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Anticipated Clear Date: 27/03/2015   Anticipated Clear Time: 11:04  
  Next Update Date: 27/03/2015   Next Update Time: 10:09  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
015390176801946To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : 2  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Anticipated Clear Date: 27/03/2015   Anticipated Clear Time: 11:04  
  Next Update Date: 27/03/2015   Next Update Time: 10:09  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{1984} Broadband customers in CARLISLE area

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
015390176801946To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : 1  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Anticipated Clear Date: 27/03/2015   Anticipated Clear Time: 11:04  
  Next Update Date: 27/03/2015   Next Update Time: 10:09  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
015390176801946To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : 2  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Anticipated Clear Date: 27/03/2015   Anticipated Clear Time: 11:04  
  Next Update Date: 27/03/2015   Next Update Time: 10:09  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{TBA} Broadband customers CARLISLE AREA

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
015390176801946To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : 1  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Anticipated Clear Date: 27/03/2015   Anticipated Clear Time: 11:04  
  Next Update Date: 27/03/2015   Next Update Time: 10:09  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
015390176801946To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.