Tuesday, January 8, 2019

BT Wholesale - O/M30488700 - SE Planned Network Change Notification PW517333 29/01/19 00:01

BT Wholesale UK Networks Change Management - Planned Network Change notification


PW Reference: PW517333
Location:CASTLEBAY
Summary:20CN/WBC Huawei OTN migration
Start: 29/01/19 00:01
End:29/01/19 06:00
Maximum expected Downtime: 0 Days 5 Hours 59Minutes

This is to notify you that a Change is required to be carried out on BT's UK Network.
Your impacted services are available via WCR.
(This could take up to 48 hours to be available)

To enable us to add more capacity, we're moving customers from the 20CN to the 21CN Network Core at CASTLEBAY. The service outage is expected to be up to 2 hours. We plan to be finished by 04:00, however if we encounter additional problems, service outage could extend to 06:00.

***Please read carefully***
This notification is being sent from irams@bt.com which is an un-monitored automated system email account, please do not respond using this address.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.





T203

Friday, January 4, 2019

20CN & 21CN SYSTEMS - Planned outage from 22:00hrs on Saturday 12th January 2019 until 04:00hrs on Sunday 13th January 2019 - HD97774

 

 

bt wholesale

 

 

20CN & 21CN Systems

 

Planned Outage

 

Hello,

We need to carry out important work on some of our systems to improve them. We are planning on doing this from 22:00hrs on Saturday 12th January 2019 until 04:00hrs on Sunday 13th January 2019 (We might need up to 2 hours in case we overrun)

Email notifications for 20C and 21C Broadband Network Incidents, Major Service Outages and Planned Engineering Works will be unavailable for the duration of the outage. Service attachment files (.csv's) detailing end users impacted will also be unavailable.

If a Network Incident or Major Service Outage were to occur in the outage window you will be notified following the completion of the planned outage.

 

We hope this doesn't cause you too much trouble. If you've got any questions, ask us on 0800 7835639 option 1, or broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click
here

Regards

Thanks

Michael Gauterin

Director Service Operations

BTWholesale Customer Service

Telephone: 0800 783 5639 option 1

broadband.eco.admin@bt.com

 

Web: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

 

 

Thursday, December 6, 2018

BT Wholesale multiple system problems – HD92785 - Service Restored

bt wholesale

BT Wholesale multiple system problems

http://www.btwholesale.com/images/alarm_clock_sm.jpg

Service RESTORED

Hello

 

We are happy to advise that the BT Wholesale systems are now running normally.

 

If you are still having problems using these systems then please clear your cache and cookies, close and re-open all internet browsers and try again.

 

We're sorry if this caused you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale

 

Wednesday, December 5, 2018

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 3

 

bt wholesale

 

 

BT Wholesale multiple system problems

 

Service Failure – update 3

 

Hello

 

We are pleased to advise that the BT Wholesale systems are now back up and working.

 

We will be monitoring the systems throughout the night for stability and will confirm again in the morning 6th Dec at 09:00am.

We're sorry for any inconvenience this may have caused you.

If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.






 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 2

 

bt wholesale

 

 

BT Wholesale multiple system problems

 

Service Failure – update 2

 

Hello

 

We are still having problems with our customer facing systems, affecting your ability to report faults or progress orders and our ability to support you.

This affects Broadband, Ethernet and IP voice products.

 

We are still working hard to fix the problem, and will send another update at 22:00 hrs

We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.





 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785 - Update 1

 

bt wholesale

 

 

BT Wholesale multiple system problems

 

Service Failure – update 1

 

Hello

 

We are still having problems with our customer facing systems, affecting your ability to report faults or progress orders and our ability to support you.

This affects Broadband, Ethernet and IP voice products.

 

We are working hard to fix the problem, and will send another update within the next 2 hours

We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.



 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

 

 

****SPAM:5.2**** BT Wholesale multiple system problems – HD92785

 

bt wholesale

 

 

BT Wholesale multiple system problems

 

Service Failure

 

Hello

 

We are currently having some problems with our customer facing systems, this may affect your ability to report faults or progress orders and our ability to support you.

 

This affects Broadband, Ethernet and IP voice products.

 

Further updates to follow within the next 2 hours

We're sorry if this causes you any trouble. If you want to talk to us about this it's 0800 7835639 option 1, or email us at broadband.eco.admin@bt.com.

If you'd rather not receive any more of these emails then please click here

Regards

Kevin Wright

Director Service Operations
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.




 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale