Thursday, September 20, 2018

Broadband Incident Report : ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE : Reference 663063 : Issue FINAL

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 663063   Issue : FINAL  
  Detected DATE: 20/09/2018   Detected TIME: 11:26  
  START DATE: 20/09/2018   START TIME: 11:23  
  Actual CLEAR DATE: 20/09/2018   Actual CLEAR TIME: 12:37  
     
  Incident Headline: ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE  
     
  Closure Details: Service automatically restored at 11:25.  
  Dialing Codes Affected: 01497  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE : Reference 663063 : Issue UPDATE 2

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 663063   Issue : 2  
  Detected DATE: 20/09/2018   Detected TIME: 11:26  
  START DATE: 20/09/2018   START TIME: 11:23  
  Anticipated CLEAR DATE: 20/09/2018   Anticipated CLEAR TIME: 16:23  
  Next Update Date: 20/09/2018   Next Update Time: 14:15  
     
  Incident Headline: ADSL : PAINSCASTLE : MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01497  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 663063 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 663063   Issue : 1  
  Detected DATE: 20/09/2018   Detected TIME: 11:26  
  START DATE: 20/09/2018   START TIME: 11:23  
  Anticipated CLEAR DATE: 20/09/2018   Anticipated CLEAR TIME: 16:23  
  Next Update Date: 20/09/2018   Next Update Time: 12:26  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01497  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, July 26, 2018

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 652713   Issue : FINAL  
  Detected DATE: 26/07/2018   Detected TIME: 06:00  
  START DATE: 26/07/2018   START TIME: 06:00  
  Actual CLEAR DATE: 26/07/2018   Actual CLEAR TIME: 08:16  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Closure Details: PEW completed at 06:59 all services have been confirmed as up.  
  Dialing Codes Affected: 01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue UPDATE 4

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 652713   Issue : 4  
  Detected DATE: 26/07/2018   Detected TIME: 06:00  
  START DATE: 26/07/2018   START TIME: 06:00  
  Anticipated CLEAR DATE: 26/07/2018   Anticipated CLEAR TIME: 10:54  
  Next Update Date: 26/07/2018   Next Update Time: 10:00  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

 
BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 652713   Issue : 3  
  Detected DATE: 26/07/2018   Detected TIME: 06:00  
  START DATE: 26/07/2018   START TIME: 06:00  
  Anticipated CLEAR DATE: 26/07/2018   Anticipated CLEAR TIME: 10:54  
  Next Update Date: 26/07/2018   Next Update Time: 06:54  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.  
  Dialing Codes Affected: 01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE : Reference 652713 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

 
BT Wholesale - Broadband Incident Report
 
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 652713   Issue : 2  
  Detected DATE: 26/07/2018   Detected TIME: 06:00  
  START DATE: 26/07/2018   START TIME: 06:00  
  Anticipated CLEAR DATE: 26/07/2018   Anticipated CLEAR TIME: 10:54  
  Next Update Date: 26/07/2018   Next Update Time: 06:54  
     
  Incident Headline: ADSL : MULTIPLE MUXES IN SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.  
  Dialing Codes Affected: 01847|01856|01955|01862|01586|01387|01546|01667|01556|01583|01360|013816|014618|016718|015718  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.