Tuesday, May 22, 2018

Minutes Silence Comms HD49420

 

 

bt wholesale

 

 

National 1 Minutes silence

 

NOTIFICATION

 

Hello,

 

As you may be aware there is a national 1 minutes silence today at 14.30 to remember the victims of the Manchester Arena attack which took place 1 year ago today.

 

We would like to observe this so can you please try not to contact us around this time or if you are on a call or e-chat with us during this time please feel free to participate with us or please be advised that you will be placed on hold.

Regards,

Kevin Wright
Wholesale Customer Helpdesk
BT Wholesale Customer Service | BT Wholesale

Telephone: 0800 783 5639 option 1

20CN & 21CN Systems
broadband.eco.admin@bt.com

Web:
www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions.




 

 

British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000

 

 

This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

 

BT Wholesale

 

 

Friday, May 11, 2018

Broadband Incident Report : ADSL : UPLAWMOOR : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 638804 : Issue FINAL

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638804   Issue : FINAL  
  Detected DATE: 11/05/2018   Detected TIME: 02:10  
  START DATE: 11/05/2018   START TIME: 02:05  
  Actual CLEAR DATE: 11/05/2018   Actual CLEAR TIME: 02:16  
     
  Incident Headline: ADSL : UPLAWMOOR : MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED  
     
  Closure Details: Incident cancelled - Failure proved to a Planned Engineering Work (PEW) PW269989  
  Dialing Codes Affected: 01505  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[UPLAWMOOR TE]: MUX 101 : LOSS OF SERVICE : Reference 638804 : Issue INITIAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638804   Issue : 1  
  Detected DATE: 11/05/2018   Detected TIME: 02:10  
  START DATE: 11/05/2018   START TIME: 02:05  
  Anticipated CLEAR DATE: 11/05/2018   Anticipated CLEAR TIME: 07:05  
  Next Update Date: 11/05/2018   Next Update Time: 03:10  
     
  Incident Headline: ADSL :[UPLAWMOOR TE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm  
  Progress Details: BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.  
  Dialing Codes Affected: 01505  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, May 6, 2018

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue FINAL

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : FINAL  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Actual CLEAR DATE: 06/05/2018   Actual CLEAR TIME: 16:03  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
     
  Closure Details: This was a child incident of IMT638064/18. Customer service restored at 14:42 following the SDH service which carries the ADSL being moved onto dark fibres following a partial fibre cable damage at Wroughton.  
  Dialing Codes Affected: 01929  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue UPDATE 4

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : 4  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Anticipated CLEAR DATE: 06/05/2018   Anticipated CLEAR TIME: 17:00  
  Next Update Date: 06/05/2018   Next Update Time: 16:30  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of parent incident IMT638064/18. The Openreach repair team having located fibre cable damage at Wroughton, have moved services onto dark fibres within the same cable. The operational teams are now checking services to ensure all have fully restored. Next update will be issued by 16:30 or upon a significant development.  
  Dialing Codes Affected: 01929  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue UPDATE 3

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : 3  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Anticipated CLEAR DATE: 06/05/2018   Anticipated CLEAR TIME: 17:00  
  Next Update Date: 06/05/2018   Next Update Time: 15:30  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of parent incident IMT638064/18. The Precision Test Officer ( PTO ) has advised the cable damage has been located and the jointers are currently moving the impacted services onto dark fibres within the same cable. Next update will be issued by 15:30 or upon a significant development.  
  Dialing Codes Affected: 01929  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue UPDATE 2

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 638052   Issue : 2  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Anticipated CLEAR DATE: 06/05/2018   Anticipated CLEAR TIME: 15:00  
  Next Update Date: 06/05/2018   Next Update Time: 14:00  
     
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of parent incident IMT638064/18. A Precision Test Officer has attended Toothill and confirmed damage as being 3.8kms towards Wroughton. He is now travelling to the site of the damage. Estimated time of restoration not yet known. Next update will be issued by 14:00 or upon a significant development.  
  Dialing Codes Affected: 01929  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.