Thursday, May 25, 2017

****SPAM:6.2**** MINUTES SILENCE FOLLOWING MANCHESTER INCIDENT

 bt wholesale  
MINUTES SILENCE FOLLOWING MANCHESTER INCIDENT 
NOTIFICATION
 

Dear Customer,

BT will be respecting a minutes silence at 11am 25/05/2017 in memory of those who died and were injured in the Manchester bombing on Monday.

Please be aware that if you are in contact with one of our agents at this time you may be asked to wait until the minutes silence has been observed.

Regards

Kevin Wright

Director Service Operations

BTWholesale Customer Service | BTWholesale



 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

Wednesday, May 24, 2017

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : INCIDENT CANCELLED : Reference 27444 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27444   Issue : FINAL  
  Detected Date: 24/05/2017   Detected Time: 14:50  
  Start Date: 24/05/2017   Start Time: 14:40  
  Actual Clear Date: 24/05/2017   Actual Clear Time: 14:40  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : INCIDENT CANCELLED  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Incident cancelled raised in error BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 27444 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27444   Issue : 1  
  Detected Date: 24/05/2017   Detected Time: 14:50  
  Start Date: 24/05/2017   Start Time: 14:40  
  Anticipated Clear Date: 24/05/2017   Anticipated Clear Time: 18:50  
  Next Update Date: 24/05/2017   Next Update Time: 15:50  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 23, 2017

Major incident in Manchester

 bt wholesale  
Major incident in Manchester 
Notification
 

To all customers,

As you may have heard on the news, last night there was a major incident in Manchester and our thoughts are with those who have been affected during this difficult time.

The incident occurred near one of our Service Centres and, whilst none of our systems have been affected and the building in which our people are based is ok, the travel restrictions that have been imposed mean that some of our colleagues may struggle to come into work today.

Contingency arrangements have been put in-place and we do not expect service to our customers to be significantly affected, however, it may take a little longer to respond to your queries, please bear with us during this time.

We will keep you updated.

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding 20CN & 21CN System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at
broadband.eco.admin@bt.com.


Regards

Kevin Wright

Director Service Operations

BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

20CN & 21CN Systems


broadband.eco.admin@bt.com

Web:
www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

Saturday, May 20, 2017

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 26806 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26806   Issue : FINAL  
  Detected Date: 20/05/2017   Detected Time: 03:04  
  Start Date: 20/05/2017   Start Time: 02:54  
  Actual Clear Date: 20/05/2017   Actual Clear Time: 02:55  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 02:55.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE : Reference 26806 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26806   Issue : 1  
  Detected Date: 20/05/2017   Detected Time: 03:04  
  Start Date: 20/05/2017   Start Time: 02:54  
  Anticipated Clear Date: 20/05/2017   Anticipated Clear Time: 07:04  
  Next Update Date: 20/05/2017   Next Update Time: 04:04  
     
  Incident Headline: ADSL :[PAINSCASTLE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, May 16, 2017

Broadband Incident Report : : EGERTON MUX 301 : LOSS OF SERVICE : Reference 25819 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25819   Issue : FINAL  
  Detected Date: 16/05/2017   Detected Time: 07:29  
  Start Date: 16/05/2017   Start Time: 07:26  
  Actual Clear Date: 16/05/2017   Actual Clear Time: 19:20  
     
  Incident Headline: : EGERTON MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:20 after multiple hardware changes at Canterbury BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01233
 
  Duration: 0 days 11 hours 53 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.