Broadband Incident Report : : BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE : Reference 7926 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7926		Issue :	FINAL
	Detected Date:	16/03/2012		Detected Time:	12:21
	Start Date:	16/03/2012		Start Time:	12:16
	Actual Clear Date:	16/03/2012		Actual Clear Time:	19:07
	Incident Headline:	: BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 19:07 after a hardware change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01308
	Duration:	0 days 06 hours 51 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE : Reference 7926 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7926		Issue :	5
	Detected Date:	16/03/2012		Detected Time:	12:21
	Start Date:	16/03/2012		Start Time:	12:16
	Anticipated Clear Date:	16/03/2012		Anticipated Clear Time:	20:00
	Next Update Date:	16/03/2012		Next Update Time:	19:30
	Incident Headline:	BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 19.30.
	Dialling Codes Affected:	01308

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE : Reference 7926 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7926		Issue :	4
	Detected Date:	16/03/2012		Detected Time:	12:21
	Start Date:	16/03/2012		Start Time:	12:16
	Anticipated Clear Date:	16/03/2012		Anticipated Clear Time:	18:01
	Next Update Date:	16/03/2012		Next Update Time:	18:01
	Incident Headline:	: BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01308

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE : Reference 7926 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7926		Issue :	3
	Detected Date:	16/03/2012		Detected Time:	12:21
	Start Date:	16/03/2012		Start Time:	12:16
	Anticipated Clear Date:	16/03/2012		Anticipated Clear Time:	17:00
	Next Update Date:	16/03/2012		Next Update Time:	16:15
	Incident Headline:	: BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival 16:15.
	Dialling Codes Affected:	01308

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE : Reference 7926 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7926		Issue :	2
	Detected Date:	16/03/2012		Detected Time:	12:21
	Start Date:	16/03/2012		Start Time:	12:16
	Anticipated Clear Date:	16/03/2012		Anticipated Clear Time:	16:15
	Next Update Date:	16/03/2012		Next Update Time:	15:30
	Incident Headline:	: BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival not known at present. A reroute has also been requested
	Dialling Codes Affected:	01308

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE : Reference 7926 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7926		Issue :	1
	Detected Date:	16/03/2012		Detected Time:	12:21
	Start Date:	16/03/2012		Start Time:	12:16
	Anticipated Clear Date:	16/03/2012		Anticipated Clear Time:	14:16
	Next Update Date:	16/03/2012		Next Update Time:	13:45
	Incident Headline:	: BRIDPORT MSAN 302 & 303 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01308

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREARDDUR BAY MUX 101 : LOSS OF SERVICE : Reference 7767 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7767		Issue :	FINAL
	Detected Date:	15/03/2012		Detected Time:	10:43
	Start Date:	15/03/2012		Start Time:	10:43
	Actual Clear Date:	15/03/2012		Actual Clear Time:	11:20
	Incident Headline:	: TREARDDUR BAY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 11:20 ; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01407
	Duration:	0 days 00 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TREARDDUR BAY MUX 101 : LOSS OF SERVICE : Reference 7767 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7767		Issue :	1
	Detected Date:	15/03/2012		Detected Time:	10:43
	Start Date:	15/03/2012		Start Time:	10:43
	Anticipated Clear Date:	15/03/2012		Anticipated Clear Time:	12:43
	Next Update Date:	15/03/2012		Next Update Time:	12:00
	Incident Headline:	: TREARDDUR BAY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 12:00
	Dialling Codes Affected:	01407

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THEYDON BOIS ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 7665 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7665		Issue :	FINAL
	Detected Date:	14/03/2012		Detected Time:	16:58
	Start Date:	14/03/2012		Start Time:	16:58
	Actual Clear Date:	14/03/2012		Actual Clear Time:	18:30
	Incident Headline:	: THEYDON BOIS ADSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 18:30 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01992
	Duration:	0 days 01 hours 32 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : THEYDON BOIS ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 7665 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7665		Issue :	2
	Detected Date:	14/03/2012		Detected Time:	16:58
	Start Date:	14/03/2012		Start Time:	16:58
	Anticipated Clear Date:	14/03/2012		Anticipated Clear Time:	20:30
	Next Update Date:	14/03/2012		Next Update Time:	20:15
	Incident Headline:	THEYDON BOIS ADSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 20.15.
	Dialling Codes Affected:	01992

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : THEYDON BOIS ADSL 101 : PARTIAL LOSS OF SERVICE : Reference 7665 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7665		Issue :	1
	Detected Date:	14/03/2012		Detected Time:	16:58
	Start Date:	14/03/2012		Start Time:	16:58
	Anticipated Clear Date:	14/03/2012		Anticipated Clear Time:	18:58
	Next Update Date:	14/03/2012		Next Update Time:	18:00
	Incident Headline:	THEYDON BOIS ADSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 18.30.
	Dialling Codes Affected:	01992

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FALKIRK - EDINBURGH : LOSS OF SERVICE : Reference 7621 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7621		Issue :	FINAL
	Detected Date:	14/03/2012		Detected Time:	12:07
	Start Date:	14/03/2012		Start Time:	10:06
	Actual Clear Date:	14/03/2012		Actual Clear Time:	16:03
	Incident Headline:	: FALKIRK - EDINBURGH : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:03 after a hardware change at Muckhart BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01259
	Duration:	0 days 05 hours 57 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : FALKIRK - EDINBURGH : LOSS OF SERVICE : Reference 7621 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7621		Issue :	5
	Detected Date:	14/03/2012		Detected Time:	12:07
	Start Date:	14/03/2012		Start Time:	10:06
	Anticipated Clear Date:	14/03/2012		Anticipated Clear Time:	17:45
	Next Update Date:	14/03/2012		Next Update Time:	17:30
	Incident Headline:	FALKIRK - EDINBURGH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 17.30.
	Dialling Codes Affected:	01259

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.