Saturday, October 1, 2011

Broadband Incident Report : : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30555 : Issue 12 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30555   Issue : 12  
  Detected Date: 29/09/2011   Detected Time: 17:29  
  Start Date: 29/09/2011   Start Time: 15:00  
  Anticipated Clear Date: 02/10/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 02/10/2011   Next Update Time: 13:00  
     
  Incident Headline: : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: To date the Support team has rebuilt 203 out of the 374 users. Work continues. Next update will be at 13:00 02/10

 
  Dialling Codes Affected:
01844
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30555 : Issue 11 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30555   Issue : 11  
  Detected Date: 29/09/2011   Detected Time: 17:29  
  Start Date: 29/09/2011   Start Time: 15:00  
  Anticipated Clear Date: 02/10/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 01/10/2011   Next Update Time: 21:00  
     
  Incident Headline: : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Manual config rebuilds ongoing. Next update 21:00  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30555 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30555   Issue : 10  
  Detected Date: 29/09/2011   Detected Time: 17:29  
  Start Date: 29/09/2011   Start Time: 15:00  
  Anticipated Clear Date: 02/10/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 01/10/2011   Next Update Time: 19:00  
     
  Incident Headline: : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Manual rebuild of configuration is in progress. next update 19:00.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30555 : Issue 9 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30555   Issue : 9  
  Detected Date: 29/09/2011   Detected Time: 17:29  
  Start Date: 29/09/2011   Start Time: 15:00  
  Anticipated Clear Date: 01/10/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 01/10/2011   Next Update Time: 16:00  
     
  Incident Headline: : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer still in process of configuring th multiplexer. Next update 16:00  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30555 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30555   Issue : 8  
  Detected Date: 29/09/2011   Detected Time: 17:29  
  Start Date: 29/09/2011   Start Time: 15:00  
  Anticipated Clear Date: 01/10/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 01/10/2011   Next Update Time: 14:00  
     
  Incident Headline: : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer is carrying out manual configuration which is a prolonged activity. Next update 14:00.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30555 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30555   Issue : 7  
  Detected Date: 29/09/2011   Detected Time: 17:29  
  Start Date: 29/09/2011   Start Time: 15:00  
  Anticipated Clear Date: 01/10/2011   Anticipated Clear Time: 18:00  
  Next Update Date: 01/10/2011   Next Update Time: 12:00  
     
  Incident Headline: : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The affected MUX has been rebuilt. The next stage is for 40 profiles to be rebuilt followed by the cross connections. This work will take many hours to complete and requires support from the Vendor. Next Update will be at 12:00

 
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, September 30, 2011

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 30573 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30573   Issue : FINAL  
  Detected Date: 29/09/2011   Detected Time: 20:47  
  Start Date: 29/09/2011   Start Time: 20:31  
  Actual Clear Date: 30/09/2011   Actual Clear Time: 21:15  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service confirmed restored at 21:15 by cable repair and re-routes.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01360014123014124014155014156
01415701415801417601417701466
0163101680016810185201866
01887016800168101852
 
  Duration: 1 days 00 hours 44 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30555 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30555   Issue : 6  
  Detected Date: 29/09/2011   Detected Time: 17:29  
  Start Date: 29/09/2011   Start Time: 15:00  
  Anticipated Clear Date: 30/09/2011   Anticipated Clear Time: 17:15  
  Next Update Date: 30/09/2011   Next Update Time: 17:15  
     
  Incident Headline: : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Support engineer on site.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 30573 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30573   Issue : 7  
  Detected Date: 29/09/2011   Detected Time: 20:47  
  Start Date: 29/09/2011   Start Time: 20:31  
  Anticipated Clear Date: 30/09/2011   Anticipated Clear Time: 22:00  
  Next Update Date: 30/09/2011   Next Update Time: 17:40  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Work is progressing to restore service to the two remaining muxes, but service restoration is dependant upon cable repair. Next update at 17:40.

 
  Dialling Codes Affected:
01360014123014124014155014156
01415701415801417601417701466
0163101680016810185201866
01887016800168101852
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 30573 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30573   Issue : 6  
  Detected Date: 29/09/2011   Detected Time: 20:47  
  Start Date: 29/09/2011   Start Time: 20:31  
  Anticipated Clear Date: 30/09/2011   Anticipated Clear Time: 17:00  
  Next Update Date: 30/09/2011   Next Update Time: 15:00  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Some more of your customer service should be restored.  
  Dialling Codes Affected:
01360014123014124014155014156
01415701415801417601417701466
0163101680016810185201866
01887016800168101852
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE : Reference 30555 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30555   Issue : 5  
  Detected Date: 29/09/2011   Detected Time: 17:29  
  Start Date: 29/09/2011   Start Time: 15:00  
  Anticipated Clear Date: 30/09/2011   Anticipated Clear Time: 12:00  
  Next Update Date: 30/09/2011   Next Update Time: 11:15  
     
  Incident Headline: : THAME MUX 101 & LONG CRENDON MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01844
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 30573 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30573   Issue : 5  
  Detected Date: 29/09/2011   Detected Time: 20:47  
  Start Date: 29/09/2011   Start Time: 20:31  
  Anticipated Clear Date: 30/09/2011   Anticipated Clear Time: 17:00  
  Next Update Date: 30/09/2011   Next Update Time: 12:00  
     
  Incident Headline: : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Some service is restored.  
  Dialling Codes Affected:
01360014123014124014155014156
01415701415801417601417701466
0163101680016810185201866
01887016800168101852
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE : Reference 30573 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30573   Issue : 4  
  Detected Date: 29/09/2011   Detected Time: 20:47  
  Start Date: 29/09/2011   Start Time: 20:31  
  Anticipated Clear Date: 30/09/2011   Anticipated Clear Time: 17:00  
  Next Update Date: 30/09/2011   Next Update Time: 09:00  
     
  Incident Headline: MULTIPLE MUXES IN THE GLASGOW AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 09:00.  
  Dialling Codes Affected:
01360014123014124014155014156
01415701415801417601417701466
0163101680016810185201866
01887016800168101852
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.