Saturday, November 7, 2009

Broadband Incident Report : : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 27120 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27120   Issue : 7  
  Detected Date: 07/11/2009   Detected Time: 05:39  
  Start Date: 07/11/2009   Start Time: 05:36  
  Anticipated Clear Date: 07/11/2009   Anticipated Clear Time: 19:45  
     
  Incident Headline: : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031550203263020716502072010207235
02072450207259020775202078230207838
0207245020725902077520207823
 
     

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System Time Stamp: 07/11/2009 17:49

Broadband Incident Report : : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 27120 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27120   Issue : 6  
  Detected Date: 07/11/2009   Detected Time: 05:39  
  Start Date: 07/11/2009   Start Time: 05:36  
  Anticipated Clear Date: 07/11/2009   Anticipated Clear Time: 13:01  
     
  Incident Headline: : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031550203263020716502072010207235
02072450207259020775202078230207838
0207245020725902077520207823
 
     

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System Time Stamp: 07/11/2009 12:03

Broadband Incident Report : : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 27120 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27120   Issue : 5  
  Detected Date: 07/11/2009   Detected Time: 05:39  
  Start Date: 07/11/2009   Start Time: 05:36  
  Anticipated Clear Date: 07/11/2009   Anticipated Clear Time: 10:15  
     
  Incident Headline: : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031550203263020716502072010207235
02072450207259020775202078230207838
0207245020725902077520207823
 
     

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System Time Stamp: 07/11/2009 09:14

Broadband Incident Report : : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 27120 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27120   Issue : 4  
  Detected Date: 07/11/2009   Detected Time: 05:39  
  Start Date: 07/11/2009   Start Time: 05:36  
  Anticipated Clear Date: 07/11/2009   Anticipated Clear Time: 10:15  
     
  Incident Headline: : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031550203263020716502072010207235
02072450207259020775202078230207838
0207245020725902077520207823
 
     

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System Time Stamp: 07/11/2009 08:24

Broadband Incident Report : : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 27120 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27120   Issue : 3  
  Detected Date: 07/11/2009   Detected Time: 05:39  
  Start Date: 07/11/2009   Start Time: 05:36  
  Anticipated Clear Date: 07/11/2009   Anticipated Clear Time: 08:30  
     
  Incident Headline: : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.
---------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031550203263020716502072010207235
02072450207259020775202078230207838
0207245020725902077520207823
 
     

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System Time Stamp: 07/11/2009 07:33

Broadband Incident Report : : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 27120 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27120   Issue : 2  
  Detected Date: 07/11/2009   Detected Time: 05:39  
  Start Date: 07/11/2009   Start Time: 05:36  
  Anticipated Clear Date: 07/11/2009   Anticipated Clear Time: 07:39  
     
  Incident Headline: : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
---------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031550203263020716502072010207235
02072450207259020775202078230207838
0207245020725902077520207823
 
     

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System Time Stamp: 07/11/2009 06:41

Broadband Incident Report : SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE : Reference 27120 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27120   Issue : 1  
  Detected Date: 07/11/2009   Detected Time: 05:39  
  Start Date: 07/11/2009   Start Time: 05:36  
  Anticipated Clear Date: 07/11/2009   Anticipated Clear Time: 07:36  
     
  Incident Headline: SOUTH KENSINGTON MUX 104 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting.
----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02031550203263020716502072010207235
02072450207259020775202078230207838
0207245020725902077520207823
 
     

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System Time Stamp: 07/11/2009 05:47

Friday, November 6, 2009

Broadband Incident Report : : FLEET MSAN 301 : LOSS OF SERVICE : Reference 27069 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27069   Issue : FINAL  
  Detected Date: 06/11/2009   Detected Time: 13:59  
  Start Date: 06/11/2009   Start Time: 13:58  
  Actual Clear Date: 06/11/2009   Actual Clear Time: 15:22  
     
  Incident Headline: : FLEET MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Reset of Application

This issue may have been due to


an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01252
 
     

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System Time Stamp: 06/11/2009 19:24

Broadband Incident Report : : FLEET MSAN 301 : LOSS OF SERVICE : Reference 27069 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27069   Issue : 2  
  Detected Date: 06/11/2009   Detected Time: 13:59  
  Start Date: 06/11/2009   Start Time: 13:58  
  Anticipated Clear Date: 06/11/2009   Anticipated Clear Time: 18:22  
     
  Incident Headline: : FLEET MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Service has been restored as of 15:22, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01252
 
     

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System Time Stamp: 06/11/2009 15:31

Broadband Incident Report : : FLEET MSAN 301 : LOSS OF SERVICE : Reference 27069 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27069   Issue : 1  
  Detected Date: 06/11/2009   Detected Time: 13:59  
  Start Date: 06/11/2009   Start Time: 13:58  
  Anticipated Clear Date: 06/11/2009   Anticipated Clear Time: 15:58  
     
  Incident Headline: : FLEET MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01252
 
     

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System Time Stamp: 06/11/2009 14:09

Thursday, November 5, 2009

Broadband Incident Report : : SHEFFIELD ATM NODE 07002 : PARTIAL LOSS OF SERVICE : Reference 26937 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26937   Issue : FINAL  
  Detected Date: 05/11/2009   Detected Time: 16:20  
  Start Date: 05/11/2009   Start Time: 16:15  
  Actual Clear Date: 05/11/2009   Actual Clear Time: 18:34  
     
  Incident Headline: : SHEFFIELD ATM NODE 07002 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change

This issue may have been due to

a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0113201133011420114301158
0115901226012290130201332
0133501347013770140001405
0142301427014720148401507
0152201526015290153901604
0161280161770161790162301629
0163601642016460170901723
0172401748017510175701773
018330190401909019137019151
01915801924019250193701949
01964019740197701989LLSL0
0197701989
 
     

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System Time Stamp: 05/11/2009 19:05

Broadband Incident Report : : SHEFFIELD ATM NODE 07002 : PARTIAL LOSS OF SERVICE : Reference 26937 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26937   Issue : 1  
  Detected Date: 05/11/2009   Detected Time: 16:20  
  Start Date: 05/11/2009   Start Time: 16:15  
  Anticipated Clear Date: 05/11/2009   Anticipated Clear Time: 18:15  
     
  Incident Headline: : SHEFFIELD ATM NODE 07002 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0113201133011420114301158
0115901226012290130201332
0133501347013770140001405
0142301427014720148401507
0152201526015290153901604
0161280161770161790162301629
0163601642016460170901723
0172401748017510175701773
018330190401909019137019151
01915801924019250193701949
01964019740197701989LLSL0
0197701989
 
     

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System Time Stamp: 05/11/2009 17:25

Wednesday, November 4, 2009

Broadband Incident Report : READING NODE 05211 : LOSS OF SERVICE : Reference 26752 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26752   Issue : 1  
  Detected Date: 04/11/2009   Detected Time: 12:45  
  Start Date: 04/11/2009   Start Time: 12:22  
  Anticipated Clear Date: 04/11/2009   Anticipated Clear Time: 12:50  
     
  Incident Headline: READING NODE 05211 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 04/11/2009 13:03