Broadband Incident Report : : ABBOTS BROMLEY MUX 101 : LOSS OF SERVICE : Reference 38150 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38150		Issue :	FINAL
	Detected Date:	07/10/2014		Detected Time:	10:59
	Start Date:	07/10/2014		Start Time:	10:59
	Actual Clear Date:	07/10/2014		Actual Clear Time:	16:24
	Incident Headline:	: ABBOTS BROMLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:24, following the restoration of the transmission failure, that had been damaged by the fire. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01283
	Duration:	0 days 05 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABBOTS BROMLEY MUX 101 : LOSS OF SERVICE : Reference 38150 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38150		Issue :	3
	Detected Date:	07/10/2014		Detected Time:	10:59
	Start Date:	07/10/2014		Start Time:	10:59
	Anticipated Clear Date:	07/10/2014		Anticipated Clear Time:	16:00
	Next Update Date:	07/10/2014		Next Update Time:	16:00
	Incident Headline:	: ABBOTS BROMLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause of this incident has been proved to a confirmed fire at Derby. This is running as a child case of the parent SI incident ALL38085/14. All further internal updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01283

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABBOTS BROMLEY MUX 101 : LOSS OF SERVICE : Reference 38150 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38150		Issue :	2
	Detected Date:	07/10/2014		Detected Time:	10:59
	Start Date:	07/10/2014		Start Time:	10:59
	Anticipated Clear Date:	07/10/2014		Anticipated Clear Time:	16:00
	Next Update Date:	07/10/2014		Next Update Time:	16:00
	Incident Headline:	: ABBOTS BROMLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Incident upgraded to P1, due to customer impact and criteria. The operational team are performing further diagnostics to prove if this incident is related to the Serious incident on going at Derby (ALL38085/14 refers). Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01283

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABBOTS BROMLEY MUX 101 : LOSS OF SERVICE : Reference 38150 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38150		Issue :	1
	Detected Date:	07/10/2014		Detected Time:	10:59
	Start Date:	07/10/2014		Start Time:	10:59
	Anticipated Clear Date:	07/10/2014		Anticipated Clear Time:	13:10
	Next Update Date:	07/10/2014		Next Update Time:	13:10
	Incident Headline:	: ABBOTS BROMLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01283

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN DERBY AREA : LOSS OF SERVICE : Reference 38107 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38107		Issue :	FINAL
	Detected Date:	07/10/2014		Detected Time:	08:01
	Start Date:	07/10/2014		Start Time:	03:27
	Actual Clear Date:	07/10/2014		Actual Clear Time:	09:53
	Incident Headline:	: MULTIPLE MUXES IN DERBY AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has now been restored as of 09:53. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01332 01335 01509 01538 01773
	Duration:	0 days 06 hours 26 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN DERBY AREA : LOSS OF SERVICE : Reference 38107 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38107		Issue :	2
	Detected Date:	07/10/2014		Detected Time:	08:01
	Start Date:	07/10/2014		Start Time:	03:27
	Anticipated Clear Date:	07/10/2014		Anticipated Clear Time:	12:01
	Next Update Date:	07/10/2014		Next Update Time:	09:45
	Incident Headline:	: MULTIPLE MUXES IN DERBY AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Proved to the confirmed fire at Derby. This is running as a child case of the parent P1 incident ALL38085/14. All further internal updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01332 01335 01509 01538 01773

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ONECOTE 101 : LOSS OF SERVICE : Reference 38107 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38107		Issue :	1
	Detected Date:	07/10/2014		Detected Time:	08:01
	Start Date:	07/10/2014		Start Time:	03:27
	Anticipated Clear Date:	07/10/2014		Anticipated Clear Time:	12:01
	Next Update Date:	07/10/2014		Next Update Time:	09:01
	Incident Headline:	: ONECOTE 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01335 01538

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ONECOTE 101 : LOSS OF SERVICE : Reference 38107 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38107		Issue :	2
	Detected Date:	07/10/2014		Detected Time:	08:01
	Start Date:	07/10/2014		Start Time:	03:27
	Anticipated Clear Date:	07/10/2014		Anticipated Clear Time:	12:01
	Next Update Date:	07/10/2014		Next Update Time:	09:01
	Incident Headline:	: ONECOTE 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing. Loss of internet services for {240} Broadband customers. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01538

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ONECOTE 101 : LOSS OF SERVICE : Reference 38107 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38107		Issue :	1
	Detected Date:	07/10/2014		Detected Time:	08:01
	Start Date:	07/10/2014		Start Time:	03:27
	Anticipated Clear Date:	07/10/2014		Anticipated Clear Time:	12:01
	Next Update Date:	07/10/2014		Next Update Time:	09:01
	Incident Headline:	: ONECOTE 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01538

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OLDMELDRUM MSAN 303 : PARTIAL DEGRADED SERVICE : Reference 37915 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37915		Issue :	FINAL
	Detected Date:	06/10/2014		Detected Time:	10:54
	Start Date:	06/10/2014		Start Time:	10:54
	Actual Clear Date:	06/10/2014		Actual Clear Time:	17:53
	Incident Headline:	: OLDMELDRUM MSAN 303 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 17:53 after a hardware change at Aberdeen. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01651
	Duration:	0 days 06 hours 59 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OLDMELDRUM: PATRIAL DEGRADED SERVICE : Reference 37915 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37915		Issue :	2
	Detected Date:	06/10/2014		Detected Time:	10:54
	Start Date:	06/10/2014		Start Time:	10:54
	Anticipated Clear Date:	06/10/2014		Anticipated Clear Time:	12:54
	Next Update Date:	06/10/2014		Next Update Time:	11:54
	Incident Headline:	: OLDMELDRUM: PATRIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing. Degraded internet services for {305} Broadband end users. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01651

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OLDMELDRUM: PATRIAL DEGRADED SERVICE : Reference 37915 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	37915		Issue :	1
	Detected Date:	06/10/2014		Detected Time:	10:54
	Start Date:	06/10/2014		Start Time:	10:54
	Anticipated Clear Date:	06/10/2014		Anticipated Clear Time:	12:54
	Next Update Date:	06/10/2014		Next Update Time:	11:54
	Incident Headline:	: OLDMELDRUM: PATRIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01651

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRETTON 101 : EMERGENCY PEW : Reference 34457 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34457		Issue :	FINAL
	Detected Date:	10/09/2014		Detected Time:	22:24
	Start Date:	10/09/2014		Start Time:	22:24
	Actual Clear Date:	05/10/2014		Actual Clear Time:	04:00
	Incident Headline:	: BRETTON 101 : EMERGENCY PEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 04:00; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01924
	Duration:	24 days 05 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.