Saturday, December 3, 2016

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 107380 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107380   Issue : FINAL  
  Detected Date: 02/12/2016   Detected Time: 16:37  
  Start Date: 02/12/2016   Start Time: 16:33  
  Actual Clear Date: 03/12/2016   Actual Clear Time: 13:32  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 13:32 after hardware change was completed in Skriaig. Service was monitored for stability. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470
 
  Duration: 0 days 20 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 107380 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107380   Issue : FINAL  
  Detected Date: 02/12/2016   Detected Time: 16:37  
  Start Date: 02/12/2016   Start Time: 16:33  
  Actual Clear Date: 03/12/2016   Actual Clear Time: 13:32  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service restored at 13:32 after hardware change was completed in Skriaig. Service was monitored for stability. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470
 
  Duration: 0 days 20 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 107380 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107380   Issue : 4  
  Detected Date: 02/12/2016   Detected Time: 16:37  
  Start Date: 02/12/2016   Start Time: 16:33  
  Anticipated Clear Date: 03/12/2016   Anticipated Clear Time: 13:45  
  Next Update Date: 03/12/2016   Next Update Time: 13:45  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Hardware change completed at Portree and the fault is suspected to be at Skriaig. Engineer is on his way to Skriaig, ETA 30mins. Estimated time of restoration not yet known. Next update will be issued at 13:30 or upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01470
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107380 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107380   Issue : 3  
  Detected Date: 02/12/2016   Detected Time: 16:37  
  Start Date: 02/12/2016   Start Time: 16:33  
  Anticipated Clear Date: 03/12/2016   Anticipated Clear Time: 13:00  
  Next Update Date: 03/12/2016   Next Update Time: 12:15  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Resource has been allocated and expected to be on site for 11:00. Reroutes have been attempted twice for the failed services but not possible. Spares are already on site in case required. Estimated time of restoration not yet known. Next update will be issued at 12:00 or upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 2, 2016

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107380 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107380   Issue : 2  
  Detected Date: 02/12/2016   Detected Time: 16:37  
  Start Date: 02/12/2016   Start Time: 16:33  
  Anticipated Clear Date: 03/12/2016   Anticipated Clear Time: 10:00  
  Next Update Date: 03/12/2016   Next Update Time: 08:00  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 175 Broadband customers. This is the child of parent transmission incident IMT107391/16. All further updates will be via that incident. There is no EES resource available for the tasks raised for Portree and Skraig, the local EES patch and area managers are aware. The EES Night Control will continue with their efforts to provide resource overnight. Root cause and estimated time of repair are unknown at present. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107380 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107380   Issue : 1  
  Detected Date: 02/12/2016   Detected Time: 16:37  
  Start Date: 02/12/2016   Start Time: 16:33  
  Anticipated Clear Date: 02/12/2016   Anticipated Clear Time: 20:37  
  Next Update Date: 02/12/2016   Next Update Time: 17:37  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Reference 107190 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107190   Issue : FINAL  
  Detected Date: 01/12/2016   Detected Time: 19:44  
  Start Date: 01/12/2016   Start Time: 19:44  
  Actual Clear Date: 02/12/2016   Actual Clear Time: 04:42  
     
  Incident Headline: ADSL : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of 04:42 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470 01478
 
  Duration: 0 days 08 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE : Reference 107237 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107237   Issue : 1  
  Detected Date: 02/12/2016   Detected Time: 00:36  
  Start Date: 02/12/2016   Start Time: 00:26  
  Anticipated Clear Date: 03/12/2016   Anticipated Clear Time: 00:36  
  Next Update Date: 03/12/2016   Next Update Time: 00:36  
     
  Incident Headline: :[SKEABOST BRIDGE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, December 1, 2016

Broadband Incident Report : : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Reference 107190 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107190   Issue : 1  
  Detected Date: 01/12/2016   Detected Time: 19:44  
  Start Date: 01/12/2016   Start Time: 19:44  
  Anticipated Clear Date: 02/12/2016   Anticipated Clear Time: 06:00  
  Next Update Date: 02/12/2016   Next Update Time: 02:00  
     
  Incident Headline: : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Loss of internet services for {800} Broadband customers. : An emergency change has been scheduled 00:00 - 06:00 to resolve the following issue EA card was reseated to restore Service and needs changing OOH under the Tarot & Epew process  
  Dialling Codes Affected:
01470 01478
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107164 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107164   Issue : FINAL  
  Detected Date: 01/12/2016   Detected Time: 16:05  
  Start Date: 01/12/2016   Start Time: 16:01  
  Actual Clear Date: 01/12/2016   Actual Clear Time: 16:42  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 174 Broadband customers.  
  Closure Details: Customer service restored at 16:42 following a card being remotely reset on the SDH platform at Portree. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01470
 
  Duration: 0 days 00 hours 40 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107164 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107164   Issue : 2  
  Detected Date: 01/12/2016   Detected Time: 16:05  
  Start Date: 01/12/2016   Start Time: 16:01  
  Anticipated Clear Date: 01/12/2016   Anticipated Clear Time: 19:30  
  Next Update Date: 01/12/2016   Next Update Time: 18:00  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Loss of internet services for 174 Broadband customers. The ASDH and SDH operational teams are liaising to identify cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE : Reference 107164 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107164   Issue : 1  
  Detected Date: 01/12/2016   Detected Time: 16:05  
  Start Date: 01/12/2016   Start Time: 16:01  
  Anticipated Clear Date: 01/12/2016   Anticipated Clear Time: 20:05  
  Next Update Date: 01/12/2016   Next Update Time: 17:05  
     
  Incident Headline: ADSL :[SKEABOST BRIDGE]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01470
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[RUNFOLD SURREY]: MUX 001 : LOSS OF SERVICE : Reference 107077 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 107077   Issue : FINAL  
  Detected Date: 01/12/2016   Detected Time: 10:50  
  Start Date: 01/12/2016   Start Time: 10:40  
  Actual Clear Date: 01/12/2016   Actual Clear Time: 10:40  
     
  Incident Headline: ADSL :[RUNFOLD SURREY]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01252
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.