Broadband Incident Report : ADSL :[BASSENTHWAITE LAKE SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE : Reference 23426 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23426		Issue :	FINAL
	Detected Date:	06/06/2015		Detected Time:	06:55
	Start Date:	06/06/2015		Start Time:	06:48
	Actual Clear Date:	06/06/2015		Actual Clear Time:	18:00
	Incident Headline:	ADSL :[BASSENTHWAITE LAKE SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored 18:00 after a card change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252 01768
	Duration:	0 days 11 hours 11 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[BASSENTHWAITE LAKE SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE : Reference 23426 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23426		Issue :	1
	Detected Date:	06/06/2015		Detected Time:	06:55
	Start Date:	06/06/2015		Start Time:	06:48
	Anticipated Clear Date:	07/06/2015		Anticipated Clear Time:	06:55
	Next Update Date:	07/06/2015		Next Update Time:	06:55
	Incident Headline:	:[BASSENTHWAITE LAKE SERVICE CODE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01252 01768

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE : Reference 23108 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23108		Issue :	FINAL
	Detected Date:	04/06/2015		Detected Time:	17:55
	Start Date:	04/06/2015		Start Time:	17:53
	Actual Clear Date:	04/06/2015		Actual Clear Time:	18:34
	Incident Headline:	:[CRONDALL] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252
	Duration:	0 days 00 hours 41 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE : Reference 23108 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23108		Issue :	1
	Detected Date:	04/06/2015		Detected Time:	17:55
	Start Date:	04/06/2015		Start Time:	17:53
	Anticipated Clear Date:	05/06/2015		Anticipated Clear Time:	17:55
	Next Update Date:	05/06/2015		Next Update Time:	17:55
	Incident Headline:	:[CRONDALL] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01252

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE : Reference 23075 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23075		Issue :	FINAL
	Detected Date:	04/06/2015		Detected Time:	15:22
	Start Date:	04/06/2015		Start Time:	15:20
	Actual Clear Date:	04/06/2015		Actual Clear Time:	15:45
	Incident Headline:	:[CRONDALL] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252
	Duration:	0 days 00 hours 25 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[CRONDALL] MUX LINE CARD : LOSS OF SERVICE : Reference 23075 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23075		Issue :	1
	Detected Date:	04/06/2015		Detected Time:	15:22
	Start Date:	04/06/2015		Start Time:	15:20
	Anticipated Clear Date:	05/06/2015		Anticipated Clear Time:	15:22
	Next Update Date:	05/06/2015		Next Update Time:	15:22
	Incident Headline:	:[CRONDALL] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01252

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	FINAL
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Actual Clear Date:	03/06/2015		Actual Clear Time:	23:32
	Incident Headline:	ADSL : MULTIPLE MUXES DEVON AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service restored at 23:32 by hardware change at Exeter. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01647 01736 01803 To Fo
	Duration:	0 days 05 hours 30 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	8
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	04/06/2015		Anticipated Clear Time:	00:30
	Next Update Date:	04/06/2015		Next Update Time:	00:30
	Incident Headline:	: MULTIPLE MUXES DEVON AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The engineer remained on site and took delivery of the ordered spares at 23:00. He is now liaising with the operational team. Estimated time of repair is unknown at present. Next update will be issued once the engineer complete the card change or sooner with a significant development.
	Dialling Codes Affected:	01647 01736 01803 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	7
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	23:36
	Next Update Date:	03/06/2015		Next Update Time:	23:30
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is now on site carrying out investigations. Engineer has attempted a card re-seat which have failed. Engineer waiting on site for spares which are due to arrive at 22:28. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01647 01736 01803 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	6
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	21:45
	Next Update Date:	03/06/2015		Next Update Time:	21:45
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is currently having issues gaining access into the exchange due to OBASS being down, he has gone to collect override keys to allow himself in, due to arrive imminently. No spare donor cards on site. Hardware spares have been ordered, ETA 21:58 and 22:44. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01647 01736 01803 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	5
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:30
	Next Update Date:	03/06/2015		Next Update Time:	20:30
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is the parent incident associated is IMT22904/15. Remote restorations methods have failed to restore service. Suspected hardware failure. Engineer is currently en route to site, ETA 20:20. Spare hardware has been ordered as a parallel action, ETA to follow. A search will also be completed for donor cards on site. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01647 01736 01803 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	4
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:30
	Next Update Date:	03/06/2015		Next Update Time:	20:30
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is caused by the loss of transmission path which is being progressed under IMT22910/15. Engineers are being tasked to investigate, ETA to follow. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01647 01736 01803 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX DEVON AREA : LOSS OF SERVICE : Reference 22904 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22904		Issue :	3
	Detected Date:	03/06/2015		Detected Time:	18:05
	Start Date:	03/06/2015		Start Time:	18:02
	Anticipated Clear Date:	03/06/2015		Anticipated Clear Time:	20:02
	Next Update Date:	03/06/2015		Next Update Time:	19:17
	Incident Headline:	: MULTIPLE MUX DEVON AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Customer impact: Loss of internet services for {2317} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01647 01736 01803 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.