MBORC Declaration

	MBORC Declaration
	Briefing
	Dear Customer, You will be aware of the continued bad weather we are experiencing in the UK and this is having a significant impact on our network. The recent second bout of rainfall and high winds have resulted in the South West, Wales, London, Sussex, Surrey and Kent being particularly badly hit. Our supplier has now considered its plans for the coming weeks as the Met Office has warned that many parts of the country will see high winds, significant rainfall and hail. Already in some areas the level of faults has almost doubled and as such we will need to declare MBORC (Matters Beyond Our Reasonable Control). This MBORC will be in place for repair with effect from 14.00, Friday 15 June 2012 in: Brighton Tunbridge Wells Portsmouth Maidenhead Exeter Stoke Mid-Wales Truro Reading Gloucester Shrewsbury and Hereford Aylesbury Lea Valley Peterborough Bournemouth Our supplier will continue to focus on repair, ensure it targets all its available engineering resource and continue to utilise overtime and mobile engineering teams to concentrate on the worst hit areas. IMPACT During the MBORC, our service management centre will be very busy, and you may experience delays in getting a response from us. If you are able to avoid the need to contact us during this period, this will enable us to focus on progressing cases where we can. We will ensure you and your teams are updated via the online portals and regular communications channels as soon as we have more information We will continue to monitor the weather forecast with the Met Office and will inform you of any changes that occur. If you have any concerns, please talk to your Client Manager. Regards, Angus Flett Managing Director, BT Wholesale Customer Service & Service Operations LEGAL NOTICE The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 Broadband Systems broadband.eco.admin@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : 30 MUXES IN NORTH SCOTLAND : LOSS OF SERVICE : Reference 21129 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21129		Issue :	1
	Detected Date:	16/06/2012		Detected Time:	00:39
	Start Date:	16/06/2012		Start Time:	00:39
	Anticipated Clear Date:	16/06/2012		Anticipated Clear Time:	01:40
	Next Update Date:	16/06/2012		Next Update Time:	01:40
	Incident Headline:	: 30 MUXES IN NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	This is a retrospective report. Service down from 00:39 to 01:40. Restored upon completion of permanent fibre repair.
	Dialling Codes Affected:	01252 01470 01471 01478 01507 01520 01599 01681 01687 01870 01871 01878 01972 01687

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20876		Issue :	FINAL
	Detected Date:	14/06/2012		Detected Time:	05:44
	Start Date:	14/06/2012		Start Time:	05:22
	Actual Clear Date:	14/06/2012		Actual Clear Time:	14:18
	Incident Headline:	: CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service was fully restored at 14:18 after hardware change at Chester. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01244 01745 01758 01766 01824 01978 01758 01766
	Duration:	0 days 08 hours 56 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20876		Issue :	3
	Detected Date:	14/06/2012		Detected Time:	05:44
	Start Date:	14/06/2012		Start Time:	05:22
	Anticipated Clear Date:	14/06/2012		Anticipated Clear Time:	15:15
	Next Update Date:	14/06/2012		Next Update Time:	15:15
	Incident Headline:	: CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer onsite has taken delivery of hardware and card change has commenced.
	Dialling Codes Affected:	01244 01745 01758 01766 01824 01978 01758 01766

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20876		Issue :	2
	Detected Date:	14/06/2012		Detected Time:	05:44
	Start Date:	14/06/2012		Start Time:	05:22
	Anticipated Clear Date:	14/06/2012		Anticipated Clear Time:	14:30
	Next Update Date:	14/06/2012		Next Update Time:	14:00
	Incident Headline:	: CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Revised ETA of hardware delivery 13:00. Engineer onsite.
	Dialling Codes Affected:	01244 01745 01758 01766 01824 01978 01758 01766

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE : Reference 20876 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20876		Issue :	1
	Detected Date:	14/06/2012		Detected Time:	05:44
	Start Date:	14/06/2012		Start Time:	05:22
	Anticipated Clear Date:	14/06/2012		Anticipated Clear Time:	13:00
	Next Update Date:	14/06/2012		Next Update Time:	12:00
	Incident Headline:	: CHESTER ATM 2 NODE 10006 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT are awaiting delivery of hardware. Estimated time of arrival 12:30.
	Dialling Codes Affected:	01244 01745 01758 01766 01824 01978 01758 01766

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

****SPAM:7.4**** Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 20768 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20768		Issue :	FINAL
	Detected Date:	13/06/2012		Detected Time:	13:14
	Start Date:	13/06/2012		Start Time:	13:14
	Actual Clear Date:	13/06/2012		Actual Clear Time:	13:37
	Incident Headline:	: BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 13:37 by completing a reseat of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01159 01162 01173 01179 01205 01208 01209 012123 012124 012125 012132 012133 012135 012142 012143 012144 012145 012147 012150 012152 012153 012155 012160 012164 012170 012171 012173 012174 012176 012177 012178 01225 01239 01242 01244 01246 01248 01267 01270 01271 01278 01283 01285 01291 01299 01326 01327 01332 01348 01352 01384 01386 01392 01395 014156 01420 01432 01437 01443 01446 01452 01453 01454 01455 01458 01462 01476 01480 01490 01492 01495 01502 01509 01522 01527 01530 01536 01543 01545 01554 01558 01562 01564 01570 01582 01584 01588 01591 01597 01603 01604 01623 01626 01630 01633 01636 01637 01639 01646 01656 01664 01672 01684 01685 01686 01690 01691 01726 01733 01736 01743 01745 01746 01752 01769 01773 01775 01777 01778 01780 01782 01785 01788 01789 01792 01793 01803 01805 01823 01824 01827 01858 01865 01872 01873 01874 01886 01902 01905 01922 01923 01925 01926 01933 01934 01935 01945 01948 01952 01970 01978 01982 01989 0247630 0247636 0247637 0247643 0247650 0247652 0247661 0247664 0247667 0247668 0247669 0292019 0292021 0292022 0292023 0292025 0292033 0292034 0292035 0292037 0292038 0292039 0292045 0292046 0292047 0292048 0292049 0292051 0292052 0292055 0292061 0292062 0292064 0292065 0292066 0292069 0292075 0292088 0292115
	Duration:	0 days 00 hours 23 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

****SPAM:6.2**** Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 20768 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20768		Issue :	1
	Detected Date:	13/06/2012		Detected Time:	13:14
	Start Date:	13/06/2012		Start Time:	13:14
	Anticipated Clear Date:	13/06/2012		Anticipated Clear Time:	16:00
	Next Update Date:	13/06/2012		Next Update Time:	14:30
	Incident Headline:	: BIRMINGHAM NODE 10185 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01159 01162 01173 01179 01205 01208 01209 012123 012124 012125 012132 012133 012135 012142 012143 012144 012145 012147 012150 012152 012153 012155 012160 012164 012170 012171 012173 012174 012176 012177 012178 01225 01239 01242 01244 01246 01248 01267 01270 01271 01278 01283 01285 01291 01299 01326 01327 01332 01348 01352 01384 01386 01392 01395 014156 01420 01432 01437 01443 01446 01452 01453 01454 01455 01458 01462 01476 01480 01490 01492 01495 01502 01509 01522 01527 01530 01536 01543 01545 01554 01558 01562 01564 01570 01582 01584 01588 01591 01597 01603 01604 01623 01626 01630 01633 01636 01637 01639 01646 01656 01664 01672 01684 01685 01686 01690 01691 01726 01733 01736 01743 01745 01746 01752 01769 01773 01775 01777 01778 01780 01782 01785 01788 01789 01792 01793 01803 01805 01823 01824 01827 01858 01865 01872 01873 01874 01886 01902 01905 01922 01923 01925 01926 01933 01934 01935 01945 01948 01952 01970 01978 01982 01989 0247630 0247636 0247637 0247643 0247650 0247652 0247661 0247664 0247667 0247668 0247669 0292019 0292021 0292022 0292023 0292025 0292033 0292034 0292035 0292037 0292038 0292039 0292045 0292046 0292047 0292048 0292049 0292051 0292052 0292055 0292061 0292062 0292064 0292065 0292066 0292069 0292075 0292088 0292115

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN THE NORTH OF SCOTLAND : LOSS OF SERVICE : Reference 20676 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20676		Issue :	FINAL
	Detected Date:	13/06/2012		Detected Time:	01:52
	Start Date:	13/06/2012		Start Time:	01:52
	Actual Clear Date:	13/06/2012		Actual Clear Time:	01:55
	Incident Headline:	: MULTIPLE MUXS IN THE NORTH OF SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 01:55 by completing: This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01252 01470 01471 01478 01507 01520 01599 01681 01687 01870 01871 01878 01972 01687
	Duration:	0 days 00 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE : Reference 20573 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20573		Issue :	FINAL
	Detected Date:	12/06/2012		Detected Time:	12:47
	Start Date:	12/06/2012		Start Time:	12:42
	Actual Clear Date:	12/06/2012		Actual Clear Time:	21:41
	Incident Headline:	: HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 21:35 after a fibre was diverted. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01473
	Duration:	0 days 08 hours 59 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE : Reference 20573 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20573		Issue :	7
	Detected Date:	12/06/2012		Detected Time:	12:47
	Start Date:	12/06/2012		Start Time:	12:42
	Anticipated Clear Date:	12/06/2012		Anticipated Clear Time:	23:30
	Next Update Date:	12/06/2012		Next Update Time:	23:30
	Incident Headline:	: HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a fibre failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01473

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE : Reference 20573 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20573		Issue :	6
	Detected Date:	12/06/2012		Detected Time:	12:47
	Start Date:	12/06/2012		Start Time:	12:42
	Anticipated Clear Date:	12/06/2012		Anticipated Clear Time:	21:00
	Next Update Date:	12/06/2012		Next Update Time:	20:00
	Incident Headline:	: HOLBROOK MUX 301 & MSAN-301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a fibre failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.
	Dialling Codes Affected:	01473

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.