Broadband Incident Report : ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE : Reference 41429 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41429		Issue :	5
	Detected Date:	24/11/2012		Detected Time:	17:52
	Start Date:	24/11/2012		Start Time:	17:52
	Anticipated Clear Date:	25/11/2012		Anticipated Clear Time:	00:30
	Next Update Date:	25/11/2012		Next Update Time:	00:15
	Incident Headline:	ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The new card has been installed and programmed. Further work continues to restore service. Next update 00:15
	Dialling Codes Affected:	01274 01535

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE : Reference 41429 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41429		Issue :	4
	Detected Date:	24/11/2012		Detected Time:	17:52
	Start Date:	24/11/2012		Start Time:	17:52
	Anticipated Clear Date:	24/11/2012		Anticipated Clear Time:	23:30
	Next Update Date:	24/11/2012		Next Update Time:	23:15
	Incident Headline:	ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The engineer is on site investigating this failure. The MUX has just been power cycled and we are awaiting the result of this action. Next update 23:15
	Dialling Codes Affected:	01274 01535

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE : Reference 41429 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41429		Issue :	3
	Detected Date:	24/11/2012		Detected Time:	17:52
	Start Date:	24/11/2012		Start Time:	17:52
	Anticipated Clear Date:	24/11/2012		Anticipated Clear Time:	22:30
	Next Update Date:	24/11/2012		Next Update Time:	22:15
	Incident Headline:	ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is still currently en route to site. His ETA is not known at this time. The spare card had an ETA of 19:30 to site so should already be available on arrival. Next update 22:15
	Dialling Codes Affected:	01274 01535

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE : Reference 41429 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41429		Issue :	2
	Detected Date:	24/11/2012		Detected Time:	17:52
	Start Date:	24/11/2012		Start Time:	17:52
	Anticipated Clear Date:	24/11/2012		Anticipated Clear Time:	21:30
	Next Update Date:	24/11/2012		Next Update Time:	21:15
	Incident Headline:	ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is currently en route to site. His ETA is not known at this time. The spare card had an ETA of 19:30 to site so should already be available on arrival. Next update 21:15
	Dialling Codes Affected:	01274 01535

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE : Reference 41429 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41429		Issue :	1
	Detected Date:	24/11/2012		Detected Time:	17:52
	Start Date:	24/11/2012		Start Time:	17:52
	Anticipated Clear Date:	24/11/2012		Anticipated Clear Time:	20:30
	Next Update Date:	24/11/2012		Next Update Time:	20:30
	Incident Headline:	ADSL : BRADFORD MUX 101 : CULLINGWORTH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Replacement hardware required and has been ordered. Estimated time of arrival 19.30. Next update 20.30
	Dialling Codes Affected:	01274 01535

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWPORT NODE 11006 : PARTIAL LOSS OF SERVICE : Reference 41413 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41413		Issue :	FINAL
	Detected Date:	24/11/2012		Detected Time:	10:50
	Start Date:	24/11/2012		Start Time:	10:50
	Actual Clear Date:	24/11/2012		Actual Clear Time:	10:52
	Incident Headline:	: NEWPORT NODE 11006 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 10:52 by completing a remote card reste BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01291 01432 01443 01497 01597 01600 01633 01873 01982 To Fo 01600 01633 01873 01982
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NEWPORT NODE 11006 : PARTIAL LOSS OF SERVICE : Reference 41413 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41413		Issue :	1
	Detected Date:	24/11/2012		Detected Time:	10:50
	Start Date:	24/11/2012		Start Time:	10:50
	Anticipated Clear Date:	24/11/2012		Anticipated Clear Time:	12:56
	Next Update Date:	24/11/2012		Next Update Time:	12:00
	Incident Headline:	: NEWPORT NODE 11006 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01291 01432 01443 01497 01597 01600 01633 01873 01982 To Fo 01600 01633 01873 01982

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STORNOWAY NODE 12020 : DEGRADED SERVICE : Reference 41365 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41365		Issue :	FINAL
	Detected Date:	23/11/2012		Detected Time:	23:13
	Start Date:	23/11/2012		Start Time:	23:08
	Actual Clear Date:	24/11/2012		Actual Clear Time:	00:00
	Incident Headline:	: STORNOWAY NODE 12020 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service was automatically restored at 00:00. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01851 01859
	Duration:	0 days 00 hours 52 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 304 : LOSS OF SERVICE : Reference 41137 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41137		Issue :	FINAL
	Detected Date:	21/11/2012		Detected Time:	18:43
	Start Date:	21/11/2012		Start Time:	18:43
	Actual Clear Date:	21/11/2012		Actual Clear Time:	21:15
	Incident Headline:	: CAMBRIDGE MUX 304 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 21.15 after a reroute was completed on transmission equipment BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01223
	Duration:	0 days 02 hours 32 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 304 : LOSS OF SERVICE : Reference 41137 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41137		Issue :	2
	Detected Date:	21/11/2012		Detected Time:	18:43
	Start Date:	21/11/2012		Start Time:	18:43
	Anticipated Clear Date:	21/11/2012		Anticipated Clear Time:	21:45
	Next Update Date:	21/11/2012		Next Update Time:	21:45
	Incident Headline:	: CAMBRIDGE MUX 304 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is due to a transmission failure. Engineer being tasked to site to investigate. Next update will be at 21.45.
	Dialling Codes Affected:	01223

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAMBRIDGE MUX 304 : LOSS OF SERVICE : Reference 41137 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	41137		Issue :	1
	Detected Date:	21/11/2012		Detected Time:	18:43
	Start Date:	21/11/2012		Start Time:	18:43
	Anticipated Clear Date:	21/11/2012		Anticipated Clear Time:	20:43
	Next Update Date:	21/11/2012		Next Update Time:	20:15
	Incident Headline:	: CAMBRIDGE MUX 304 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 20.15.
	Dialling Codes Affected:	01223

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE : Reference 40973 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40973		Issue :	FINAL
	Detected Date:	20/11/2012		Detected Time:	14:07
	Start Date:	20/11/2012		Start Time:	14:07
	Actual Clear Date:	20/11/2012		Actual Clear Time:	14:35
	Incident Headline:	: EDINBURGH 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 14:35 after pool addresses added/increased to the bras. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01229 01261 01289 01294 013131 013133 013144 013145 013146 013147 013153 013155 013162 01324 01337 01346 01349 01350 01356 01361 01383 01387 014133 014134 014156 014157 01450 01463 01475 01479 01506 01539 01540 01542 01555 01569 01577 01586 01592 01651 01659 01683 01697 01738 01764 01771 01786 01847 01856 01875 01887 01890 019151 019158 01988 0282175 0282826 0282827 0284063 0284273 0284484 0286638 0287084 0287131 0287134 0288167 0288772 0288775 0289020 0289022 0289034 0289038 0289058 0289059 0289066 0289068 0289076 0289082 0289083 0289084 0289332 0289334 0289335
	Duration:	0 days 00 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE : Reference 40973 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40973		Issue :	1
	Detected Date:	20/11/2012		Detected Time:	14:07
	Start Date:	20/11/2012		Start Time:	14:07
	Anticipated Clear Date:	20/11/2012		Anticipated Clear Time:	16:07
	Next Update Date:	20/11/2012		Next Update Time:	15:45
	Incident Headline:	: EDINBURGH 8 EDGE SWITCH ROUTER 17 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01224 01229 01261 01289 01294 013131 013133 013144 013145 013146 013147 013153 013155 013162 01324 01337 01346 01349 01350 01356 01361 01383 01387 014133 014134 014156 014157 01450 01463 01475 01479 01506 01539 01540 01542 01555 01569 01577 01586 01592 01651 01659 01683 01697 01738 01764 01771 01786 01847 01856 01875 01887 01890 019151 019158 01988 0282175 0282826 0282827 0284063 0284273 0284484 0286638 0287084 0287131 0287134 0288167 0288772 0288775 0289020 0289022 0289034 0289038 0289058 0289059 0289066 0289068 0289076 0289082 0289083 0289084 0289332 0289334 0289335

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.