Saturday, October 22, 2011

Broadband Incident Report : FALKIRK : DEGRADED SERVICE : Reference 33562 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33562   Issue : FINAL  
  Detected Date: 22/10/2011   Detected Time: 13:31  
  Start Date: 22/10/2011   Start Time: 13:31  
  Actual Clear Date: 22/10/2011   Actual Clear Time: 14:45  
     
  Incident Headline: FALKIRK : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 14.45; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125901324013330138301389
0143601738017640178601887
017380176401786
 
  Duration: 0 days 01 hours 14 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : FALKIRK : DEGRADED SERVICE : Reference 33562 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33562   Issue : 3  
  Detected Date: 22/10/2011   Detected Time: 13:31  
  Start Date: 22/10/2011   Start Time: 13:31  
  Anticipated Clear Date: 22/10/2011   Anticipated Clear Time: 17:30  
  Next Update Date: 22/10/2011   Next Update Time: 17:00  
     
  Incident Headline: FALKIRK : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 17.00.  
  Dialling Codes Affected:
0125901324013330138301389
0143601738017640178601887
017380176401786
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : FALKIRK : DEGRADED SERVICE : Reference 33562 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33562   Issue : 2  
  Detected Date: 22/10/2011   Detected Time: 13:31  
  Start Date: 22/10/2011   Start Time: 13:31  
  Anticipated Clear Date: 22/10/2011   Anticipated Clear Time: 16:30  
  Next Update Date: 22/10/2011   Next Update Time: 16:00  
     
  Incident Headline: FALKIRK : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update will be at 16.00.  
  Dialling Codes Affected:
0125901324013330138301389
0143601738017640178601887
017380176401786
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : FALKIRK : DEGRADED SERVICE : Reference 33562 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33562   Issue : 1  
  Detected Date: 22/10/2011   Detected Time: 13:31  
  Start Date: 22/10/2011   Start Time: 13:31  
  Anticipated Clear Date: 22/10/2011   Anticipated Clear Time: 15:31  
  Next Update Date: 22/10/2011   Next Update Time: 15:00  
     
  Incident Headline: FALKIRK : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 15.00.
 
  Dialling Codes Affected:
0125901324013330138301389
0143601738017640178601887
017380176401786
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, October 21, 2011

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 33497 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33497   Issue : FINAL  
  Detected Date: 21/10/2011   Detected Time: 15:56  
  Start Date: 21/10/2011   Start Time: 15:50  
  Actual Clear Date: 21/10/2011   Actual Clear Time: 18:10  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18;10 by completing: a hardware reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117301179012750156801761
01934011790127501568
 
  Duration: 0 days 02 hours 20 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 33497 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33497   Issue : 2  
  Detected Date: 21/10/2011   Detected Time: 15:56  
  Start Date: 21/10/2011   Start Time: 15:50  
  Anticipated Clear Date: 21/10/2011   Anticipated Clear Time: 20:00  
  Next Update Date: 21/10/2011   Next Update Time: 19:30  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is being caused by IMT33511/11. Bedminster MSH Transmisson failure. Fault investigations are ongoing .. Next update will be at 19:30  
  Dialling Codes Affected:
0117301179012750156801761
01934011790127501568
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRISTOL AREA : LOSS OF SERVICE : Reference 33497 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33497   Issue : 1  
  Detected Date: 21/10/2011   Detected Time: 15:56  
  Start Date: 21/10/2011   Start Time: 15:50  
  Anticipated Clear Date: 21/10/2011   Anticipated Clear Time: 17:53  
  Next Update Date: 21/10/2011   Next Update Time: 17:53  
     
  Incident Headline: : BRISTOL AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 17:50  
  Dialling Codes Affected:
0117301179012750156801761
01934011790127501568
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE NCIF LINKS TO VARIOUS MUXS IN MILTON KEYNES AREA : LOSS OF SERVICE. : Reference 33435 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33435   Issue : FINAL  
  Detected Date: 21/10/2011   Detected Time: 10:04  
  Start Date: 21/10/2011   Start Time: 10:00  
  Actual Clear Date: 21/10/2011   Actual Clear Time: 14:00  
     
  Incident Headline: : MULTIPLE NCIF LINKS TO VARIOUS MUXS IN MILTON KEYNES AREA : LOSS OF SERVICE.  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 14:00; Automatically. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120501264012970132701353
01733018420186501908
 
  Duration: 0 days 04 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE NCIF LINKS TO VARIOUS MUXS IN MILTON KEYNES AREA : LOSS OF SERVICE. : Reference 33435 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33435   Issue : 3  
  Detected Date: 21/10/2011   Detected Time: 10:04  
  Start Date: 21/10/2011   Start Time: 10:00  
  Anticipated Clear Date: 21/10/2011   Anticipated Clear Time: 16:00  
  Next Update Date: 21/10/2011   Next Update Time: 15:00  
     
  Incident Headline: MULTIPLE NCIF LINKS TO VARIOUS MUXS IN MILTON KEYNES AREA : LOSS OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 15.00.  
  Dialling Codes Affected:
0120501264012970132701353
01733018420186501908
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE NCIF LINKS TO VARIOUS MUXS IN MILTON KEYNES AREA : LOSS OF SERVICE. : Reference 33435 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33435   Issue : 2  
  Detected Date: 21/10/2011   Detected Time: 10:04  
  Start Date: 21/10/2011   Start Time: 10:00  
  Anticipated Clear Date: 21/10/2011   Anticipated Clear Time: 13:32  
  Next Update Date: 21/10/2011   Next Update Time: 13:00  
     
  Incident Headline: MULTIPLE NCIF LINKS TO VARIOUS MUXS IN MILTON KEYNES AREA : LOSS OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 13.00.  
  Dialling Codes Affected:
0120501264012970132701353
01733018420186501908
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MULTIPLE NCIF LINKS TO VARIOUS MUXS IN MILTON KEYNES AREA : LOSS OF SERVICE. : Reference 33435 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33435   Issue : 1  
  Detected Date: 21/10/2011   Detected Time: 10:04  
  Start Date: 21/10/2011   Start Time: 10:00  
  Anticipated Clear Date: 21/10/2011   Anticipated Clear Time: 12:00  
  Next Update Date: 21/10/2011   Next Update Time: 11:30  
     
  Incident Headline: MULTIPLE NCIF LINKS TO VARIOUS MUXS IN MILTON KEYNES AREA : LOSS OF SERVICE.  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 11.30.
 
  Dialling Codes Affected:
0120501264012970132701353
01733018420186501908
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

BTWholesale.com Service Issue - HD487546 - Service Restored

 bt wholesale  
BTWholesale.com HD487546 
Service Issue : Service Restored
 

Dear Customer,

We are pleased to report that service has been restored to BTWholesale.com.

Our technical teams have monitored the portal throughout last night and have observed no further failures.

BT Wholesale regrets any inconvenience which may have been caused by these issues.

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

Thursday, October 20, 2011

BTWholesale.com Intermittent Service Issue - Update 7 HD487546

 bt wholesale  
BTWholesale.com 
Intermittent Service Issue : Update 7
 

Dear Customer,

We are pleased to advise that no failures have been seen on the Wholesale Portal, or on Portal Applications since around 12:00pm today.

Our technical teams will continue to monitor logs to ensure there is no recurrance of the error message, as well as identifying the root cause.

The next update will be after 09:00hrs tomorrow 21st October.

BT Wholesale regrets any inconvenience this may cause you.

Your continued patience is greatly appreciated.

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.
 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale