Friday, July 19, 2013

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL DEGRADED SERVICE : Reference 31041 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31041   Issue : FINAL  
  Detected Date: 19/07/2013   Detected Time: 14:55  
  Start Date: 19/07/2013   Start Time: 14:55  
  Actual Clear Date: 19/07/2013   Actual Clear Time: 21:08  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 21:08 after a hardware change at Poole. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
  Duration: 0 days 06 hours 13 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL DEGRADED SERVICE : Reference 31041 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31041   Issue : 3  
  Detected Date: 19/07/2013   Detected Time: 14:55  
  Start Date: 19/07/2013   Start Time: 14:55  
  Anticipated Clear Date: 19/07/2013   Anticipated Clear Time: 22:00  
  Next Update Date: 19/07/2013   Next Update Time: 21:15  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Revised ETA for stores is 19:45. Engineer is onsite awaiting courier. Estimated time of restoration not yet known. Next update will be at 21:15 or sooner if significant progress made.  
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL DEGRADED SERVICE : Reference 31041 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31041   Issue : 2  
  Detected Date: 19/07/2013   Detected Time: 14:55  
  Start Date: 19/07/2013   Start Time: 14:55  
  Anticipated Clear Date: 19/07/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 19/07/2013   Next Update Time: 19:30  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Spares en route to site with an ETA of 18:10. Engineer to be taksed to collect and install when onsite. Estimated time of restoration not yet known. Next update will be at 19:30 or sooner if significant progress made.  
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL DEGRADED SERVICE : Reference 31041 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31041   Issue : 1  
  Detected Date: 19/07/2013   Detected Time: 14:55  
  Start Date: 19/07/2013   Start Time: 14:55  
  Anticipated Clear Date: 19/07/2013   Anticipated Clear Time: 18:00  
  Next Update Date: 19/07/2013   Next Update Time: 16:30  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 16:30.  
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 17, 2013

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 30677 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30677   Issue : INITIAL/FINAL  
  Detected Date: 17/07/2013   Detected Time: 16:00  
  Start Date: 17/07/2013   Start Time: 16:00  
  Actual Clear Date: 17/07/2013   Actual Clear Time: 16:02  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Closure Details: Service automatically restored at 16:02
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
  Duration: 0 days 00 hours 02 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE ADSL 101 : LOSS OF SERVICE : Reference 30582 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30582   Issue : FINAL  
  Detected Date: 17/07/2013   Detected Time: 12:27  
  Start Date: 17/07/2013   Start Time: 12:13  
  Actual Clear Date: 17/07/2013   Actual Clear Time: 14:30  
     
  Incident Headline: : BURBAGE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:30 after a card was changed at Burbage.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01672
 
  Duration: 0 days 02 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE ADSL 101 : LOSS OF SERVICE : Reference 30582 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30582   Issue : 2  
  Detected Date: 17/07/2013   Detected Time: 12:27  
  Start Date: 17/07/2013   Start Time: 12:13  
  Anticipated Clear Date: 17/07/2013   Anticipated Clear Time: 16:30  
  Next Update Date: 17/07/2013   Next Update Time: 16:30  
     
  Incident Headline: : BURBAGE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
01672
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURBAGE ADSL 101 : LOSS OF SERVICE : Reference 30582 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30582   Issue : 1  
  Detected Date: 17/07/2013   Detected Time: 12:27  
  Start Date: 17/07/2013   Start Time: 12:13  
  Anticipated Clear Date: 17/07/2013   Anticipated Clear Time: 14:45  
  Next Update Date: 17/07/2013   Next Update Time: 14:30  
     
  Incident Headline: BURBAGE ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 1139 Broadband end users. TSO has received no fault reports. The root cause is under investigation. The expected restoration time is unknown at present. Completing initial diagnostics. Next update will be at 14:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
01672
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE MUX 101 : PARTIAL LOSS OF SERVICE : Reference 30478 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30478   Issue : FINAL  
  Detected Date: 17/07/2013   Detected Time: 00:53  
  Start Date: 17/07/2013   Start Time: 00:43  
  Actual Clear Date: 17/07/2013   Actual Clear Time: 01:30  
     
  Incident Headline: : BURBAGE MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service automatically restored at 01:30. A spare has been ordered and will be left onsite should it be required.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01672
 
  Duration: 0 days 00 hours 47 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURBAGE MUX 101 : PARTIAL LOSS OF SERVICE : Reference 30478 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30478   Issue : 1  
  Detected Date: 17/07/2013   Detected Time: 00:53  
  Start Date: 17/07/2013   Start Time: 00:43  
  Anticipated Clear Date: 17/07/2013   Anticipated Clear Time: 04:45  
  Next Update Date: 17/07/2013   Next Update Time: 02:15  
     
  Incident Headline: : BURBAGE MUX 101 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause and estimated time of repair is not known at present. Completing initial diagnostics.  
  Dialling Codes Affected:
01672
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, July 15, 2013

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 30304 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30304   Issue : FINAL  
  Detected Date: 15/07/2013   Detected Time: 17:49  
  Start Date: 15/07/2013   Start Time: 17:44  
  Actual Clear Date: 15/07/2013   Actual Clear Time: 19:54  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:54 after an equipment change at Poole. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
  Duration: 0 days 02 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 30304 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30304   Issue : 2  
  Detected Date: 15/07/2013   Detected Time: 17:49  
  Start Date: 15/07/2013   Start Time: 17:44  
  Anticipated Clear Date: 15/07/2013   Anticipated Clear Time: 20:11  
  Next Update Date: 15/07/2013   Next Update Time: 20:11  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is on site investigating this fault. New hardware has been ordered ETA to be advised. Next update will be at 20:15 or sooner if significant progress made.
 
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE : Reference 30304 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30304   Issue : 1  
  Detected Date: 15/07/2013   Detected Time: 17:49  
  Start Date: 15/07/2013   Start Time: 17:44  
  Anticipated Clear Date: 15/07/2013   Anticipated Clear Time: 19:44  
  Next Update Date: 15/07/2013   Next Update Time: 19:15  
     
  Incident Headline: : POOLE NODE 05004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 19:15.  
  Dialling Codes Affected:
0120201425017220174701929
0198001747
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.