Broadband Incident Report : : COTTENHAM MSAN 302 : DEGRADED SERVICE : Reference 22431 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22431		Issue :	FINAL
	Detected Date:	22/05/2013		Detected Time:	03:12
	Start Date:	22/05/2013		Start Time:	03:12
	Actual Clear Date:	22/05/2013		Actual Clear Time:	08:50
	Incident Headline:	: COTTENHAM MSAN 302 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 08:50 after a card was changed at Cottenham. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01954
	Duration:	0 days 05 hours 38 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTENHAM MSAN 302 : DEGRADED SERVICE : Reference 22431 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22431		Issue :	4
	Detected Date:	22/05/2013		Detected Time:	03:12
	Start Date:	22/05/2013		Start Time:	03:12
	Anticipated Clear Date:	22/05/2013		Anticipated Clear Time:	10:00
	Next Update Date:	22/05/2013		Next Update Time:	10:00
	Incident Headline:	: COTTENHAM MSAN 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has completed a card change and is now in the process of updating the software. Next update 10.00
	Dialling Codes Affected:	01954

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTENHAM MSAN 302 : DEGRADED SERVICE : Reference 22431 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22431		Issue :	3
	Detected Date:	22/05/2013		Detected Time:	03:12
	Start Date:	22/05/2013		Start Time:	03:12
	Anticipated Clear Date:	22/05/2013		Anticipated Clear Time:	09:00
	Next Update Date:	22/05/2013		Next Update Time:	08:45
	Incident Headline:	: COTTENHAM MSAN 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is now onsite working with the operational team completing hardware changes. Estimated time of restoration not yet known. Next update will be at 08:45
	Dialling Codes Affected:	01954

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTENHAM MSAN 302 : DEGRADED SERVICE : Reference 22431 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22431		Issue :	2
	Detected Date:	22/05/2013		Detected Time:	03:12
	Start Date:	22/05/2013		Start Time:	03:12
	Anticipated Clear Date:	22/05/2013		Anticipated Clear Time:	07:30
	Next Update Date:	22/05/2013		Next Update Time:	07:30
	Incident Headline:	: COTTENHAM MSAN 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Spare card ordered and is expected to arrive by 06:00. A task will be raised for an engineer to meet the courier. Estimated time of repair is unknown. Next update will be at 07:30.
	Dialling Codes Affected:	01954

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : COTTENHAM MSAN 302 : DEGRADED SERVICE : Reference 22431 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22431		Issue :	1
	Detected Date:	22/05/2013		Detected Time:	03:12
	Start Date:	22/05/2013		Start Time:	03:12
	Anticipated Clear Date:	22/05/2013		Anticipated Clear Time:	05:15
	Next Update Date:	22/05/2013		Next Update Time:	05:15
	Incident Headline:	: COTTENHAM MSAN 302 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Ordering spares for site and completing further diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 05:15.
	Dialling Codes Affected:	01954

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE : Reference 22175 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22175		Issue :	FINAL
	Detected Date:	20/05/2013		Detected Time:	00:10
	Start Date:	19/05/2013		Start Time:	22:12
	Actual Clear Date:	20/05/2013		Actual Clear Time:	10:28
	Incident Headline:	: MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 10:28 after a card was changed on the transmission network at Bristol. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01173 01179 01454 01761 0288775 01173 01179 01454 01761
	Duration:	0 days 12 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE : Reference 22175 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22175		Issue :	6
	Detected Date:	20/05/2013		Detected Time:	00:10
	Start Date:	19/05/2013		Start Time:	22:12
	Anticipated Clear Date:	20/05/2013		Anticipated Clear Time:	13:00
	Next Update Date:	20/05/2013		Next Update Time:	12:30
	Incident Headline:	: MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is onsite completing equipment changes with assistance from the operational team and technical services. Estimated time of restoration not yet known. Next update will be at 12:30 or sooner if significant progress made.
	Dialling Codes Affected:	01173 01179 01454 01761 0288775 01173 01179 01454 01761

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE : Reference 22175 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22175		Issue :	5
	Detected Date:	20/05/2013		Detected Time:	00:10
	Start Date:	19/05/2013		Start Time:	22:12
	Anticipated Clear Date:	20/05/2013		Anticipated Clear Time:	11:00
	Next Update Date:	20/05/2013		Next Update Time:	10:30
	Incident Headline:	: MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is now onsite at Bristol working with technical services investigating the issue. Root cause and estimated time of repair is not known at present. Next update will be at 10:30 or sooner if significant progress made.
	Dialling Codes Affected:	01454 01761 0288775

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE : Reference 22175 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22175		Issue :	4
	Detected Date:	20/05/2013		Detected Time:	00:10
	Start Date:	19/05/2013		Start Time:	22:12
	Anticipated Clear Date:	20/05/2013		Anticipated Clear Time:	08:35
	Next Update Date:	20/05/2013		Next Update Time:	08:30
	Incident Headline:	: MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is now en route his ETA to Bristol is 07:15. Root cause and estimated time of repair is not known at present. Next update will be at 08:30
	Dialling Codes Affected:	01454 01761 0288775

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE : Reference 22175 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22175		Issue :	3
	Detected Date:	20/05/2013		Detected Time:	00:10
	Start Date:	19/05/2013		Start Time:	22:12
	Anticipated Clear Date:	20/05/2013		Anticipated Clear Time:	07:00
	Next Update Date:	20/05/2013		Next Update Time:	06:30
	Incident Headline:	: MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Works control are still unable to resource the task for Bristol, Issue escalated to the General manager of the appropriate team. Next update will be at 06:30 or sooner if significant progress made.
	Dialling Codes Affected:	01454 01761 0288775

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE : Reference 22175 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22175		Issue :	2
	Detected Date:	20/05/2013		Detected Time:	00:10
	Start Date:	19/05/2013		Start Time:	22:12
	Anticipated Clear Date:	20/05/2013		Anticipated Clear Time:	07:00
	Next Update Date:	20/05/2013		Next Update Time:	03:00
	Incident Headline:	: MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01454 01761 0288775

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE : Reference 22175 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22175		Issue :	1
	Detected Date:	20/05/2013		Detected Time:	00:10
	Start Date:	19/05/2013		Start Time:	22:12
	Anticipated Clear Date:	20/05/2013		Anticipated Clear Time:	02:12
	Next Update Date:	20/05/2013		Next Update Time:	01:15
	Incident Headline:	: MULTIPLE MUXES IN BRISTOL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	The root cause is a transmission fault in the Bristol area. MSH Technical support have been engaged. Next update will be at 01:15 or sooner if significant progress made.
	Dialling Codes Affected:	01454 01761 0288775

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LONG CRENDON MUX 303 : LOSS OF SERVICE : Reference 22164 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	22164		Issue :	FINAL
	Detected Date:	19/05/2013		Detected Time:	18:10
	Start Date:	19/05/2013		Start Time:	18:02
	Actual Clear Date:	19/05/2013		Actual Clear Time:	18:45
	Incident Headline:	: LONG CRENDON MUX 303 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 18.45. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01844
	Duration:	0 days 00 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.