Saturday, October 2, 2010

Broadband Incident Report : ILFORD3 ERX 5 : PARTIAL LOSS OF SERVICE. : Reference 27683 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27683   Issue : 1  
  Detected Date: 02/10/2010   Detected Time: 15:50  
  Start Date: 02/10/2010   Start Time: 15:47  
  Anticipated Clear Date: 02/10/2010   Anticipated Clear Time: 15:48  
     
  Incident Headline: ILFORD3 ERX 5 : PARTIAL LOSS OF SERVICE.  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.  
  Progress Details: Service has been restored by completing a
Reset of Application
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 02/10/2010 16:11

Broadband Incident Report : : HOLBORN MUX 102 : LOSS OF SERVICE : Reference 27662 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27662   Issue : FINAL  
  Detected Date: 02/10/2010   Detected Time: 10:03  
  Start Date: 02/10/2010   Start Time: 10:02  
  Actual Clear Date: 02/10/2010   Actual Clear Time: 12:00  
     
  Incident Headline: : HOLBORN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Change.

This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02030770203116020320602072420207404
02074050207417020743002078130207831
0207916020797302074300207813
 
     

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System Time Stamp: 02/10/2010 12:13

Broadband Incident Report : : HOLBORN MUX 102 : LOSS OF SERVICE : Reference 27662 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27662   Issue : 2  
  Detected Date: 02/10/2010   Detected Time: 10:03  
  Start Date: 02/10/2010   Start Time: 10:02  
  Anticipated Clear Date: 02/10/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: : HOLBORN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02030770203116020320602072420207404
02074050207417020743002078130207831
0207916020797302074300207813
 
     

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System Time Stamp: 02/10/2010 11:23

Broadband Incident Report : : HOLBORN MUX 102 : LOSS OF SERVICE : Reference 27662 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27662   Issue : 1  
  Detected Date: 02/10/2010   Detected Time: 10:03  
  Start Date: 02/10/2010   Start Time: 10:02  
  Anticipated Clear Date: 02/10/2010   Anticipated Clear Time: 12:02  
     
  Incident Headline: : HOLBORN MUX 102 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02030770203116020320602072420207404
02074050207417020743002078130207831
0207916020797302074300207813
 
     

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System Time Stamp: 02/10/2010 10:10

Broadband Incident Report : : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27551   Issue : FINAL  
  Detected Date: 30/09/2010   Detected Time: 22:17  
  Start Date: 30/09/2010   Start Time: 22:15  
  Actual Clear Date: 02/10/2010   Actual Clear Time: 08:50  
     
  Incident Headline: : OTFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored following the repair of an external fibre cable.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01959
 
     

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System Time Stamp: 02/10/2010 09:21

Friday, October 1, 2010

Broadband Incident Report : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27551   Issue : 6  
  Detected Date: 30/09/2010   Detected Time: 22:17  
  Start Date: 30/09/2010   Start Time: 22:15  
  Anticipated Clear Date: 02/10/2010   Anticipated Clear Time: 12:00  
     
  Incident Headline: OTFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01959
 
     

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System Time Stamp: 01/10/2010 18:14

Broadband Incident Report : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27551   Issue : 5  
  Detected Date: 30/09/2010   Detected Time: 22:17  
  Start Date: 30/09/2010   Start Time: 22:15  
  Anticipated Clear Date: 02/10/2010   Anticipated Clear Time: 12:00  
     
  Incident Headline: OTFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01959
 
     

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System Time Stamp: 01/10/2010 15:44

Broadband Incident Report : : VANGE MUX 001 : LOSS OF SERVICE : Reference 27606 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27606   Issue : FINAL  
  Detected Date: 01/10/2010   Detected Time: 12:19  
  Start Date: 01/10/2010   Start Time: 11:33  
  Actual Clear Date: 01/10/2010   Actual Clear Time: 14:31  
     
  Incident Headline: : VANGE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01268
 
     

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System Time Stamp: 01/10/2010 15:05

Broadband Incident Report : : VANGE MUX 001 : LOSS OF SERVICE : Reference 27606 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27606   Issue : 2  
  Detected Date: 01/10/2010   Detected Time: 12:19  
  Start Date: 01/10/2010   Start Time: 11:33  
  Anticipated Clear Date: 01/10/2010   Anticipated Clear Time: 15:30  
     
  Incident Headline: : VANGE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01268
 
     

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System Time Stamp: 01/10/2010 13:38

Broadband Incident Report : : VANGE MUX 001 : LOSS OF SERVICE : Reference 27606 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27606   Issue : 1  
  Detected Date: 01/10/2010   Detected Time: 12:19  
  Start Date: 01/10/2010   Start Time: 11:33  
  Anticipated Clear Date: 01/10/2010   Anticipated Clear Time: 13:33  
     
  Incident Headline: : VANGE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01268
 
     

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System Time Stamp: 01/10/2010 12:32

Broadband Incident Report : : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27551   Issue : 4  
  Detected Date: 30/09/2010   Detected Time: 22:17  
  Start Date: 30/09/2010   Start Time: 22:15  
  Anticipated Clear Date: 01/10/2010   Anticipated Clear Time: 10:30  
     
  Incident Headline: : OTFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01959
 
     

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System Time Stamp: 01/10/2010 08:37

Broadband Incident Report : : OTFORD MUX 101 : LOSS OF SERVICE : Reference 27551 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27551   Issue : 3  
  Detected Date: 30/09/2010   Detected Time: 22:17  
  Start Date: 30/09/2010   Start Time: 22:15  
  Anticipated Clear Date: 01/10/2010   Anticipated Clear Time: 10:30  
     
  Incident Headline: : OTFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01959
 
     

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System Time Stamp: 01/10/2010 06:03

Broadband Incident Report : :MILTON KEYNES ATM 02177 : PARTIAL LOSS OF SERVICE : Reference 27557 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27557   Issue : FINAL  
  Detected Date: 01/10/2010   Detected Time: 01:00  
  Start Date: 01/10/2010   Start Time: 00:55  
  Actual Clear Date: 01/10/2010   Actual Clear Time: 01:12  
     
  Incident Headline: :MILTON KEYNES ATM 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Card Reseat

This issue may have been due to

an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01296015250186501908LLSM0
01296015250186501908
 
     

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System Time Stamp: 01/10/2010 01:31

Broadband Incident Report : :MILTON KEYNES ATM 02177 : PARTIAL LOSS OF SERVICE : Reference 27557 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27557   Issue : 1  
  Detected Date: 01/10/2010   Detected Time: 01:00  
  Start Date: 01/10/2010   Start Time: 00:55  
  Anticipated Clear Date: 01/10/2010   Anticipated Clear Time: 02:55  
     
  Incident Headline: :MILTON KEYNES ATM 02177 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01296015250186501908LLSM0
01296015250186501908
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/10/2010 01:15