Broadband Incident Report : : HAMPSTEAD MUX 5: LOSS OF SERVICE : Reference 21572 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21572		Issue :	FINAL
	Detected Date:	05/09/2008		Detected Time:	13:54
	Start Date:	05/09/2008		Start Time:	13:52
	Actual Clear Date:	05/09/2008		Actual Clear Time:	15:30
	Incident Headline:	: HAMPSTEAD MUX 5: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203112 0207317 0207319 0207431 0207433 0207435 0207443 0207794 0207431

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System Time Stamp: 05/09/2008 15:35

Broadband Incident Report : : HAMPSTEAD MUX 5: LOSS OF SERVICE : Reference 21572 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21572		Issue :	2
	Detected Date:	05/09/2008		Detected Time:	13:54
	Start Date:	05/09/2008		Start Time:	13:52
	Anticipated Clear Date:	05/09/2008		Anticipated Clear Time:	15:52
	Incident Headline:	: HAMPSTEAD MUX 5: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203112 0207317 0207319 0207431 0207433 0207435 0207443 0207794 0207431

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System Time Stamp: 05/09/2008 14:43

Broadband Incident Report : : HAMPSTEAD MUX 5: LOSS OF SERVICE : Reference 21572 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21572		Issue :	1
	Detected Date:	05/09/2008		Detected Time:	13:54
	Start Date:	05/09/2008		Start Time:	13:52
	Anticipated Clear Date:	05/09/2008		Anticipated Clear Time:	15:52
	Incident Headline:	: HAMPSTEAD MUX 5: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203112 0207317 0207319 0207431 0207433 0207435 0207443 0207794 0207431

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System Time Stamp: 05/09/2008 14:06

Broadband Incident Report : : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE : Reference 21465 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21465		Issue :	FINAL
	Detected Date:	04/09/2008		Detected Time:	14:40
	Start Date:	04/09/2008		Start Time:	14:37
	Actual Clear Date:	04/09/2008		Actual Clear Time:	16:59
	Incident Headline:	: MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs px-adsl-101, lwp-adsl-101, gaf-adsl-101, bgu dsl 101, phl-adsl-101, wqg dsl 102.
	Progress Details:	Service has been restored by completing a configuration change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01403 01798

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System Time Stamp: 04/09/2008 17:48

Broadband Incident Report : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE : Reference 21465 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21465		Issue :	3
	Detected Date:	04/09/2008		Detected Time:	14:40
	Start Date:	04/09/2008		Start Time:	14:37
	Anticipated Clear Date:	04/09/2008		Anticipated Clear Time:	18:30
	Incident Headline:	MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01403 01798

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System Time Stamp: 04/09/2008 16:59

Broadband Incident Report : : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE : Reference 21465 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21465		Issue :	2
	Detected Date:	04/09/2008		Detected Time:	14:40
	Start Date:	04/09/2008		Start Time:	14:37
	Anticipated Clear Date:	04/09/2008		Anticipated Clear Time:	16:37
	Incident Headline:	: MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Transmission failure being investigated at present. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01403 01798

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System Time Stamp: 04/09/2008 15:29

Broadband Incident Report : : REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE : Reference 21464 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21464		Issue :	FINAL
	Detected Date:	04/09/2008		Detected Time:	14:39
	Start Date:	04/09/2008		Start Time:	14:21
	Actual Clear Date:	04/09/2008		Actual Clear Time:	14:49
	Incident Headline:	: REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has auto-restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01209

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System Time Stamp: 04/09/2008 15:25

Broadband Incident Report : : MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE : Reference 21465 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21465		Issue :	1
	Detected Date:	04/09/2008		Detected Time:	14:40
	Start Date:	04/09/2008		Start Time:	14:37
	Anticipated Clear Date:	04/09/2008		Anticipated Clear Time:	16:37
	Incident Headline:	: MULTIPLE MUX FAILURE IN HORSHAM AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01403 01798

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System Time Stamp: 04/09/2008 14:58

Broadband Incident Report : : REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE : Reference 21464 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21464		Issue :	1
	Detected Date:	04/09/2008		Detected Time:	14:39
	Start Date:	04/09/2008		Start Time:	14:21
	Anticipated Clear Date:	04/09/2008		Anticipated Clear Time:	16:21
	Incident Headline:	: REDRUTH MUX 101 AND ST DAY MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01209

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System Time Stamp: 04/09/2008 14:49

Broadband Incident Report : HAINAULT MUX 101 : LOSS OF SERVICE : Reference 21438 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21438		Issue :	FINAL
	Detected Date:	04/09/2008		Detected Time:	09:37
	Start Date:	04/09/2008		Start Time:	09:37
	Actual Clear Date:	04/09/2008		Actual Clear Time:	11:00
	Incident Headline:	HAINAULT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203225 0203243 0208172 0208215 0208220 0208252 0208257 0208262 0208270 0208279 0208281 0208491 0208500 0208501 0208502 0208559 0208822 0208924 0208925

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System Time Stamp: 04/09/2008 11:11

Broadband Incident Report : MANCHESTER CENTRAL MSAN 301: LOSS OF SERVICE : Reference 21356 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21356		Issue :	FINAL
	Detected Date:	03/09/2008		Detected Time:	13:31
	Start Date:	03/09/2008		Start Time:	13:28
	Actual Clear Date:	04/09/2008		Actual Clear Time:	09:55
	Incident Headline:	MANCHESTER CENTRAL MSAN 301: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	016121 016122 016123 016124 016127 016128 016190 016192

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System Time Stamp: 04/09/2008 10:03

Broadband Incident Report : HAINAULT MUX 101 : LOSS OF SERVICE : Reference 21438 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21438		Issue :	1
	Detected Date:	04/09/2008		Detected Time:	09:37
	Start Date:	04/09/2008		Start Time:	09:37
	Anticipated Clear Date:	04/09/2008		Anticipated Clear Time:	11:37
	Incident Headline:	HAINAULT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203225 0203243 0208172 0208215 0208220 0208252 0208257 0208262 0208270 0208279 0208281 0208491 0208500 0208501 0208502 0208559 0208822 0208924 0208925

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System Time Stamp: 04/09/2008 09:45

Broadband Incident Report : HAINAULT MUX 101 : LOSS OF SERVICE : Reference 21429 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21429		Issue :	FINAL
	Detected Date:	04/09/2008		Detected Time:	08:08
	Start Date:	04/09/2008		Start Time:	07:41
	Actual Clear Date:	04/09/2008		Actual Clear Time:	08:35
	Incident Headline:	HAINAULT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203225 0203243 0208172 0208215 0208220 0208252 0208257 0208262 0208270 0208279 0208281 0208491 0208500 0208501 0208502 0208559 0208822 0208924 0208925

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System Time Stamp: 04/09/2008 09:22

Broadband Incident Report : MANCHESTER CENTRAL MSAN 301: LOSS OF SERVICE : Reference 21356 : Issue 15 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21356		Issue :	15
	Detected Date:	03/09/2008		Detected Time:	13:31
	Start Date:	03/09/2008		Start Time:	13:28
	Anticipated Clear Date:	04/09/2008		Anticipated Clear Time:	10:00
	Incident Headline:	MANCHESTER CENTRAL MSAN 301: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016121 016122 016123 016124 016127 016128 016190 016192

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System Time Stamp: 04/09/2008 09:01