Wednesday, July 13, 2011

Broadband Incident Report : : HOMEGATEWAY 5 FOR BT EXPEDITE SERVICE PROVIDER : LOSS OF SERVICE : Reference 21942 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21942   Issue : FINAL  
  Detected Date: 12/07/2011   Detected Time: 14:15  
  Start Date: 12/07/2011   Start Time: 14:12  
  Actual Clear Date: 13/07/2011   Actual Clear Time: 09:25  
     
  Incident Headline: : HOMEGATEWAY 5 FOR BT EXPEDITE SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 09:25 by completing a fibre re-splice. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
 
  Duration: 0 days 19 hours 13 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 5 FOR BT EXPEDITE SERVICE PROVIDER : LOSS OF SERVICE : Reference 21942 : Issue 10 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21942   Issue : 10  
  Detected Date: 12/07/2011   Detected Time: 14:15  
  Start Date: 12/07/2011   Start Time: 14:12  
  Anticipated Clear Date: 13/07/2011   Anticipated Clear Time: 10:00  
     
  Incident Headline: : HOMEGATEWAY 5 FOR BT EXPEDITE SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 09.45
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOMEGATEWAY 5 FOR BT EXPEDITE SERVICE PROVIDER : LOSS OF SERVICE : Reference 21942 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21942   Issue : 9  
  Detected Date: 12/07/2011   Detected Time: 14:15  
  Start Date: 12/07/2011   Start Time: 14:12  
  Anticipated Clear Date: 13/07/2011   Anticipated Clear Time: 09:00  
     
  Incident Headline: : HOMEGATEWAY 5 FOR BT EXPEDITE SERVICE PROVIDER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 08.30
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, July 11, 2011

Broadband Incident Report : : BRIDPORT AND WEYMOUTH MUX 302 AND 102 : LOSS OF SERVICE : Reference 21803 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21803   Issue : FINAL  
  Detected Date: 11/07/2011   Detected Time: 12:56  
  Start Date: 11/07/2011   Start Time: 12:45  
  Actual Clear Date: 11/07/2011   Actual Clear Time: 13:43  
     
  Incident Headline: : BRIDPORT AND WEYMOUTH MUX 302 AND 102 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 13:43 by completing a remote reset of software. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
013050130813057
 
  Duration: 0 days 00 hours 58 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KILREA MUX 102 : PARTIAL LOSS OF SERVICE : Reference 21773 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21773   Issue : FINAL  
  Detected Date: 11/07/2011   Detected Time: 10:12  
  Start Date: 11/07/2011   Start Time: 10:07  
  Actual Clear Date: 11/07/2011   Actual Clear Time: 10:36  
     
  Incident Headline: : KILREA MUX 102 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 10:36; by completing: a circuit re-route. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0282954
 
  Duration: 0 days 00 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KILREA MUX 102 : PARTIAL LOSS OF SERVICE : Reference 21773 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21773   Issue : 1  
  Detected Date: 11/07/2011   Detected Time: 10:12  
  Start Date: 11/07/2011   Start Time: 10:07  
  Anticipated Clear Date: 11/07/2011   Anticipated Clear Time: 12:07  
     
  Incident Headline: : KILREA MUX 102 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0282954
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, July 10, 2011

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 21659 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21659   Issue : FINAL  
  Detected Date: 10/07/2011   Detected Time: 08:43  
  Start Date: 10/07/2011   Start Time: 08:43  
  Actual Clear Date: 10/07/2011   Actual Clear Time: 10:50  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 10:50 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0117901202012080125601278
0128501305014090162801666
0172201736017520184401872
02380210238022023802302380360238063
023807102380230238036
 
  Duration: 0 days 02 hours 07 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 21659 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21659   Issue : 2  
  Detected Date: 10/07/2011   Detected Time: 08:43  
  Start Date: 10/07/2011   Start Time: 08:43  
  Anticipated Clear Date: 10/07/2011   Anticipated Clear Time: 10:50  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site. Next update 11:00.  
  Dialling Codes Affected:
0117901202012080125601278
0128501305014090162801666
0172201736017520184401872
02380210238022023802302380360238063
023807102380230238036
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 21659 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21659   Issue : 1  
  Detected Date: 10/07/2011   Detected Time: 08:43  
  Start Date: 10/07/2011   Start Time: 08:43  
  Anticipated Clear Date: 10/07/2011   Anticipated Clear Time: 10:43  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update 10:00.  
  Dialling Codes Affected:
0117901202012080125601278
0128501305014090162801666
0172201736017520184401872
02380210238022023802302380360238063
023807102380230238036
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DARLEY MUX 301 : DEGRADED SERVICE : Reference 21655 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21655   Issue : FINAL  
  Detected Date: 10/07/2011   Detected Time: 07:24  
  Start Date: 10/07/2011   Start Time: 07:24  
  Actual Clear Date: 10/07/2011   Actual Clear Time: 08:45  
     
  Incident Headline: : DARLEY MUX 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service has been restored as of 08:45 by completing a reboot of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01423
 
  Duration: 0 days 01 hours 21 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DARLEY MUX 301 : DEGRADED SERVICE : Reference 21655 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21655   Issue : 2  
  Detected Date: 10/07/2011   Detected Time: 07:24  
  Start Date: 10/07/2011   Start Time: 07:24  
  Anticipated Clear Date: 10/07/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: : DARLEY MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: An engineer has been tasked to site and new hardware ordered. Next update 09.45  
  Dialling Codes Affected:
01423
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DARLEY MUX 301 : DEGRADED SERVICE : Reference 21655 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 21655   Issue : 1  
  Detected Date: 10/07/2011   Detected Time: 07:24  
  Start Date: 10/07/2011   Start Time: 07:24  
  Anticipated Clear Date: 10/07/2011   Anticipated Clear Time: 09:24  
     
  Incident Headline: : DARLEY MUX 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01423
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.