Broadband Incident Report : ADSL : FINTRY : MUX 101 : LOSS OF SERVICE : Reference 51270 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51270		Issue :	FINAL
	Detected Date:	08/09/2017		Detected Time:	03:15
	Start Date:	08/09/2017		Start Time:	03:11
	Actual Clear Date:	08/09/2017		Actual Clear Time:	07:27
	Incident Headline:	ADSL : FINTRY : MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 07:27 after a hardware change at Glasgow. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01360
	Duration:	0 days 04 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FINTRY : MUX 101 : LOSS OF SERVICE : Reference 51270 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51270		Issue :	FINAL
	Detected Date:	08/09/2017		Detected Time:	03:15
	Start Date:	08/09/2017		Start Time:	03:11
	Actual Clear Date:	08/09/2017		Actual Clear Time:	07:27
	Incident Headline:	ADSL : FINTRY : MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 07:27 after a hardware change at Glasgow. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01360
	Duration:	0 days 04 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FINTRY : MUX 101 : LOSS OF SERVICE : Reference 51270 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51270		Issue :	4
	Detected Date:	08/09/2017		Detected Time:	03:15
	Start Date:	08/09/2017		Start Time:	03:11
	Anticipated Clear Date:	08/09/2017		Anticipated Clear Time:	07:15
	Next Update Date:	08/09/2017		Next Update Time:	07:15
	Incident Headline:	ADSL : FINTRY : MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause is suspected to be hardware failure at Glasgow. Spare hardware has been delivered and an engineer will complete hardware change. Estimated time of repair is not currently known. Next update will be issued upon service restoration or sooner should there be a significant development.
	Dialling Codes Affected:	01360

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : FINTRY : MUX 101 : LOSS OF SERVICE : Reference 51270 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51270		Issue :	3
	Detected Date:	08/09/2017		Detected Time:	03:15
	Start Date:	08/09/2017		Start Time:	03:11
	Anticipated Clear Date:	08/09/2017		Anticipated Clear Time:	07:30
	Next Update Date:	08/09/2017		Next Update Time:	06:30
	Incident Headline:	ADSL : FINTRY : MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An EES engineer is currently onsite at Barrhead carrying out investigations. The same engineer will attend Scotstoun afterwards if required. Spare hardware has been ordered and is expected to arrive by 06:25 and 07:05. A Precision Test Officer (PTO) has also been requested to attend Barrhead as a parallel action, ETA to be advised when allocated. Root cause and estimated time of repair are unknown at present. Next update will be issued at 05:45 or sooner should there be a significant development.
	Dialling Codes Affected:	01360

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE : Reference 51270 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51270		Issue :	2
	Detected Date:	08/09/2017		Detected Time:	03:15
	Start Date:	08/09/2017		Start Time:	03:11
	Anticipated Clear Date:	08/09/2017		Anticipated Clear Time:	07:30
	Next Update Date:	08/09/2017		Next Update Time:	05:00
	Incident Headline:	ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is running as a child case of the parent P1 incident IMT51277/17. All further internal updates regarding customer impact and recovery actions will be via that incident. Tasks have been raised for EES engineers to attend Barrhead and Scotstoun, ETA to be advised when resource has been secured. Spare hardware is being ordered as precaution, ETA to follow. Root cause and estimated time of repair are unknown at present. Next update will be issued at 05:00 or sooner should there be a significant development.
	Dialling Codes Affected:	01360

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE : Reference 51270 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	51270		Issue :	1
	Detected Date:	08/09/2017		Detected Time:	03:15
	Start Date:	08/09/2017		Start Time:	03:11
	Anticipated Clear Date:	08/09/2017		Anticipated Clear Time:	07:15
	Next Update Date:	08/09/2017		Next Update Time:	04:15
	Incident Headline:	ADSL :[FINTRY]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01360

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50807		Issue :	FINAL
	Detected Date:	05/09/2017		Detected Time:	17:08
	Start Date:	05/09/2017		Start Time:	17:00
	Actual Clear Date:	05/09/2017		Actual Clear Time:	19:48
	Incident Headline:	ADSL : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	Loss of internet services for 607 Broadband customers, across 7 ADSL muxes.
	Closure Details:	Service fully restored at 19:48 after a hardware change on SDH network at Glasgow. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01360 01369 01436 01499 01700
	Duration:	0 days 02 hours 47 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50807		Issue :	5
	Detected Date:	05/09/2017		Detected Time:	17:08
	Start Date:	05/09/2017		Start Time:	17:00
	Anticipated Clear Date:	05/09/2017		Anticipated Clear Time:	20:30
	Next Update Date:	05/09/2017		Next Update Time:	19:30
	Incident Headline:	: MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An EES engineer is en route to Glasgow and spares have been ordered. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:30 or upon a significant development. This is running as a child case of the parent P1 incident IMT50812/17.
	Dialling Codes Affected:	01360 01369 01436 01499 01700

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50807		Issue :	5
	Detected Date:	05/09/2017		Detected Time:	17:08
	Start Date:	05/09/2017		Start Time:	17:00
	Anticipated Clear Date:	05/09/2017		Anticipated Clear Time:	20:30
	Next Update Date:	05/09/2017		Next Update Time:	19:30
	Incident Headline:	: MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An EES engineer is en route to Glasgow and spares have been ordered. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:30 or upon a significant development. This is running as a child case of the parent P1 incident IMT50812/17.
	Dialling Codes Affected:	01360 01369 01436 01499 01700

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50807		Issue :	4
	Detected Date:	05/09/2017		Detected Time:	17:08
	Start Date:	05/09/2017		Start Time:	17:00
	Anticipated Clear Date:	05/09/2017		Anticipated Clear Time:	19:45
	Next Update Date:	05/09/2017		Next Update Time:	18:45
	Incident Headline:	: MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The ADSL and TNOC operational teams are investigating cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:00 or upon a significant development. This is running as a child case of the parent P1 incident IMT50812/17.
	Dialling Codes Affected:	01360 01369 01436 01499 01700

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50807		Issue :	3
	Detected Date:	05/09/2017		Detected Time:	17:08
	Start Date:	05/09/2017		Start Time:	17:00
	Anticipated Clear Date:	05/09/2017		Anticipated Clear Time:	22:00
	Next Update Date:	05/09/2017		Next Update Time:	19:00
	Incident Headline:	: MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 1245 Broadband customers, across 7 ADSL muxes. The ADSL and TNOC operational teams are investigating cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:00 or upon a significant development.
	Dialling Codes Affected:	01360 01369 01436 01499 01700

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50807		Issue :	1
	Detected Date:	05/09/2017		Detected Time:	17:08
	Start Date:	05/09/2017		Start Time:	17:00
	Anticipated Clear Date:	05/09/2017		Anticipated Clear Time:	19:00
	Next Update Date:	05/09/2017		Next Update Time:	18:08
	Incident Headline:	: MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01360 01369 01436 01499 01700

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50807		Issue :	2
	Detected Date:	05/09/2017		Detected Time:	17:08
	Start Date:	05/09/2017		Start Time:	17:00
	Anticipated Clear Date:	05/09/2017		Anticipated Clear Time:	19:00
	Next Update Date:	05/09/2017		Next Update Time:	18:08
	Incident Headline:	: MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01360 01369 01436 01499 01700

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.