Friday, July 2, 2010

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18590   Issue : FINAL  
  Detected Date: 02/07/2010   Detected Time: 04:00  
  Start Date: 02/07/2010   Start Time: 04:00  
  Actual Clear Date: 02/07/2010   Actual Clear Time: 09:34  
     
  Incident Headline: : MANCHESTER : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Change

This issue may have been due to

a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0125301254012700128201283
0132501407014220142301492
01524015350156501584016120
016121016122016128016129016130
016133016134016135016142016143
016144016148016149016161016174
01617501618301619201619401695
0169701706017450176601768
01845019250192801981
 
     

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System Time Stamp: 02/07/2010 11:25

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18590   Issue : 4  
  Detected Date: 02/07/2010   Detected Time: 04:00  
  Start Date: 02/07/2010   Start Time: 04:00  
  Anticipated Clear Date: 02/07/2010   Anticipated Clear Time: 11:01  
     
  Incident Headline: : MANCHESTER : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Service has been restored as of 09:34 , we are now monitoring for a stability period of 1 hour.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0125301254012700128201283
0132501407014220142301492
01524015350156501584016120
016121016122016128016129016130
016133016134016135016142016143
016144016148016149016161016174
01617501618301619201619401695
0169701706017450176601768
01845019250192801981
 
     

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System Time Stamp: 02/07/2010 10:11

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18590   Issue : 3  
  Detected Date: 02/07/2010   Detected Time: 04:00  
  Start Date: 02/07/2010   Start Time: 04:00  
  Anticipated Clear Date: 02/07/2010   Anticipated Clear Time: 10:16  
     
  Incident Headline: : MANCHESTER : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0125301254012700128201283
0132501407014220142301492
01524015350156501584016120
016121016122016128016129016130
016133016134016135016142016143
016144016148016149016161016174
01617501618301619201619401695
0169701706017450176601768
01845019250192801981
 
     

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System Time Stamp: 02/07/2010 09:21

Broadband Incident Report : NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE : Reference 18594 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18594   Issue : FINAL  
  Detected Date: 02/07/2010   Detected Time: 04:44  
  Start Date: 02/07/2010   Start Time: 04:38  
  Actual Clear Date: 02/07/2010   Actual Clear Time: 06:50  
     
  Incident Headline: NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01327015360160401788LLCM0
015360160401788
 
     

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System Time Stamp: 02/07/2010 06:59

Broadband Incident Report : NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE : Reference 18594 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18594   Issue : 3  
  Detected Date: 02/07/2010   Detected Time: 04:44  
  Start Date: 02/07/2010   Start Time: 04:38  
  Anticipated Clear Date: 02/07/2010   Anticipated Clear Time: 07:30  
     
  Incident Headline: NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01327015360160401788LLCM0
015360160401788
 
     

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System Time Stamp: 02/07/2010 06:46

Broadband Incident Report : NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE : Reference 18594 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18594   Issue : 2  
  Detected Date: 02/07/2010   Detected Time: 04:44  
  Start Date: 02/07/2010   Start Time: 04:38  
  Anticipated Clear Date: 02/07/2010   Anticipated Clear Time: 06:38  
     
  Incident Headline: NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01327015360160401788LLCM0
015360160401788
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 02/07/2010 05:26

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18590   Issue : 2  
  Detected Date: 02/07/2010   Detected Time: 04:00  
  Start Date: 02/07/2010   Start Time: 04:00  
  Anticipated Clear Date: 02/07/2010   Anticipated Clear Time: 09:00  
     
  Incident Headline: : MANCHESTER : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 02/07/2010 05:24

Broadband Incident Report : NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE : Reference 18594 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18594   Issue : 1  
  Detected Date: 02/07/2010   Detected Time: 04:44  
  Start Date: 02/07/2010   Start Time: 04:38  
  Anticipated Clear Date: 02/07/2010   Anticipated Clear Time: 06:38  
     
  Incident Headline: NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01327015360160401788LLCM0
015360160401788
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 02/07/2010 05:13

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18590   Issue : 1  
  Detected Date: 02/07/2010   Detected Time: 04:00  
  Start Date: 02/07/2010   Start Time: 04:00  
  Anticipated Clear Date: 02/07/2010   Anticipated Clear Time: 06:00  
     
  Incident Headline: : MANCHESTER : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 02/07/2010 04:11

Thursday, July 1, 2010

Broadband Incident Report : : MANCHESTER : DEGRADED SERVICE : Reference 18555 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18555   Issue : FINAL  
  Detected Date: 01/07/2010   Detected Time: 16:14  
  Start Date: 01/07/2010   Start Time: 16:04  
  Actual Clear Date: 01/07/2010   Actual Clear Time: 18:57  
     
  Incident Headline: : MANCHESTER : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
----------------------------------
Card Change
----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0125301254012700128201283
0132501407014220142301492
01524015350156501584016120
016121016122016128016129016130
016133016134016135016142016143
016144016148016149016161016174
01617501618301619201619401695
0169701706017450176601768
0184501925019280195201981
019250192801952
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 01/07/2010 19:48

Broadband Incident Report : : MANCHESTER : DEGRADED SERVICE : Reference 18555 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18555   Issue : 2  
  Detected Date: 01/07/2010   Detected Time: 16:14  
  Start Date: 01/07/2010   Start Time: 16:04  
  Anticipated Clear Date: 01/07/2010   Anticipated Clear Time: 18:22  
     
  Incident Headline: : MANCHESTER : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site.

----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0125301254012700128201283
0132501407014220142301492
01524015350156501584016120
016121016122016128016129016130
016133016134016135016142016143
016144016148016149016161016174
01617501618301619201619401695
0169701706017450176601768
0184501925019280195201981
019250192801952
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 01/07/2010 17:28

Broadband Incident Report : : MANCHESTER : DEGRADED SERVICE : Reference 18555 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18555   Issue : 1  
  Detected Date: 01/07/2010   Detected Time: 16:14  
  Start Date: 01/07/2010   Start Time: 16:04  
  Anticipated Clear Date: 01/07/2010   Anticipated Clear Time: 18:04  
     
  Incident Headline: : MANCHESTER : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0125301254012700128201283
0132501407014220142301492
01524015350156501584016120
016121016122016128016129016130
016133016134016135016142016143
016144016148016149016161016174
01617501618301619201619401695
0169701706017450176601768
0184501925019280195201981
019250192801952
 
     

--------------------------------------------------------------
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System Time Stamp: 01/07/2010 16:34

Wednesday, June 30, 2010

Broadband SERIOUS Incident Report : : MULTIPLE NODES : LOSS OF SERVICE : Reference 18353 : Issue FINAL :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18353   Issue : FINAL  
  Detected Date: 29/06/2010   Detected Time: 16:00  
  Start Date: 29/06/2010   Start Time: 16:00  
  Actual Clear Date: 30/06/2010   Actual Clear Time: 16:15  
     
  Incident Headline: : MULTIPLE NODES : LOSS OF SERVICE  
     
  Incident Details: On [29th June 2010], BT experienced some difficulties with an multiples MSiP nodes.
The fault was identified at 16:28.
The difficulty is still under investigation.

 
  Progress Details: Service has been restored by completing a Configuration.

This issue may have been due to root cause still under investigation.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120201206012690129401323
0140501453015550156901628
0187301952028663202866340288224
02882251323402866320286634
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/06/2010 17:06