Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18590		Issue :	FINAL
	Detected Date:	02/07/2010		Detected Time:	04:00
	Start Date:	02/07/2010		Start Time:	04:00
	Actual Clear Date:	02/07/2010		Actual Clear Time:	09:34
	Incident Headline:	: MANCHESTER : INTERMITTENT LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01253 01254 01270 01282 01283 01325 01407 01422 01423 01492 01524 01535 01565 01584 016120 016121 016122 016128 016129 016130 016133 016134 016135 016142 016143 016144 016148 016149 016161 016174 016175 016183 016192 016194 01695 01697 01706 01745 01766 01768 01845 01925 01928 01981

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System Time Stamp: 02/07/2010 11:25

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18590		Issue :	4
	Detected Date:	02/07/2010		Detected Time:	04:00
	Start Date:	02/07/2010		Start Time:	04:00
	Anticipated Clear Date:	02/07/2010		Anticipated Clear Time:	11:01
	Incident Headline:	: MANCHESTER : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 09:34 , we are now monitoring for a stability period of 1 hour. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253 01254 01270 01282 01283 01325 01407 01422 01423 01492 01524 01535 01565 01584 016120 016121 016122 016128 016129 016130 016133 016134 016135 016142 016143 016144 016148 016149 016161 016174 016175 016183 016192 016194 01695 01697 01706 01745 01766 01768 01845 01925 01928 01981

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System Time Stamp: 02/07/2010 10:11

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18590		Issue :	3
	Detected Date:	02/07/2010		Detected Time:	04:00
	Start Date:	02/07/2010		Start Time:	04:00
	Anticipated Clear Date:	02/07/2010		Anticipated Clear Time:	10:16
	Incident Headline:	: MANCHESTER : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253 01254 01270 01282 01283 01325 01407 01422 01423 01492 01524 01535 01565 01584 016120 016121 016122 016128 016129 016130 016133 016134 016135 016142 016143 016144 016148 016149 016161 016174 016175 016183 016192 016194 01695 01697 01706 01745 01766 01768 01845 01925 01928 01981

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System Time Stamp: 02/07/2010 09:21

Broadband Incident Report : NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE : Reference 18594 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18594		Issue :	FINAL
	Detected Date:	02/07/2010		Detected Time:	04:44
	Start Date:	02/07/2010		Start Time:	04:38
	Actual Clear Date:	02/07/2010		Actual Clear Time:	06:50
	Incident Headline:	NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01327 01536 01604 01788 LLCM0 01536 01604 01788

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System Time Stamp: 02/07/2010 06:59

Broadband Incident Report : NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE : Reference 18594 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18594		Issue :	3
	Detected Date:	02/07/2010		Detected Time:	04:44
	Start Date:	02/07/2010		Start Time:	04:38
	Anticipated Clear Date:	02/07/2010		Anticipated Clear Time:	07:30
	Incident Headline:	NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01327 01536 01604 01788 LLCM0 01536 01604 01788

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System Time Stamp: 02/07/2010 06:46

Broadband Incident Report : NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE : Reference 18594 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18594		Issue :	2
	Detected Date:	02/07/2010		Detected Time:	04:44
	Start Date:	02/07/2010		Start Time:	04:38
	Anticipated Clear Date:	02/07/2010		Anticipated Clear Time:	06:38
	Incident Headline:	NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01327 01536 01604 01788 LLCM0 01536 01604 01788

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System Time Stamp: 02/07/2010 05:26

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18590		Issue :	2
	Detected Date:	02/07/2010		Detected Time:	04:00
	Start Date:	02/07/2010		Start Time:	04:00
	Anticipated Clear Date:	02/07/2010		Anticipated Clear Time:	09:00
	Incident Headline:	: MANCHESTER : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 02/07/2010 05:24

Broadband Incident Report : NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE : Reference 18594 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18594		Issue :	1
	Detected Date:	02/07/2010		Detected Time:	04:44
	Start Date:	02/07/2010		Start Time:	04:38
	Anticipated Clear Date:	02/07/2010		Anticipated Clear Time:	06:38
	Incident Headline:	NORTHAMPTON NODE 02004 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01327 01536 01604 01788 LLCM0 01536 01604 01788

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System Time Stamp: 02/07/2010 05:13

Broadband Incident Report : : MANCHESTER : INTERMITTENT LOSS OF SERVICE : Reference 18590 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18590		Issue :	1
	Detected Date:	02/07/2010		Detected Time:	04:00
	Start Date:	02/07/2010		Start Time:	04:00
	Anticipated Clear Date:	02/07/2010		Anticipated Clear Time:	06:00
	Incident Headline:	: MANCHESTER : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 02/07/2010 04:11

Broadband Incident Report : : MANCHESTER : DEGRADED SERVICE : Reference 18555 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18555		Issue :	FINAL
	Detected Date:	01/07/2010		Detected Time:	16:14
	Start Date:	01/07/2010		Start Time:	16:04
	Actual Clear Date:	01/07/2010		Actual Clear Time:	18:57
	Incident Headline:	: MANCHESTER : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a ---------------------------------- Card Change ---------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01253 01254 01270 01282 01283 01325 01407 01422 01423 01492 01524 01535 01565 01584 016120 016121 016122 016128 016129 016130 016133 016134 016135 016142 016143 016144 016148 016149 016161 016174 016175 016183 016192 016194 01695 01697 01706 01745 01766 01768 01845 01925 01928 01952 01981 01925 01928 01952

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System Time Stamp: 01/07/2010 19:48

Broadband Incident Report : : MANCHESTER : DEGRADED SERVICE : Reference 18555 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18555		Issue :	2
	Detected Date:	01/07/2010		Detected Time:	16:14
	Start Date:	01/07/2010		Start Time:	16:04
	Anticipated Clear Date:	01/07/2010		Anticipated Clear Time:	18:22
	Incident Headline:	: MANCHESTER : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer has been tasked to site. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253 01254 01270 01282 01283 01325 01407 01422 01423 01492 01524 01535 01565 01584 016120 016121 016122 016128 016129 016130 016133 016134 016135 016142 016143 016144 016148 016149 016161 016174 016175 016183 016192 016194 01695 01697 01706 01745 01766 01768 01845 01925 01928 01952 01981 01925 01928 01952

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System Time Stamp: 01/07/2010 17:28

Broadband Incident Report : : MANCHESTER : DEGRADED SERVICE : Reference 18555 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18555		Issue :	1
	Detected Date:	01/07/2010		Detected Time:	16:14
	Start Date:	01/07/2010		Start Time:	16:04
	Anticipated Clear Date:	01/07/2010		Anticipated Clear Time:	18:04
	Incident Headline:	: MANCHESTER : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01253 01254 01270 01282 01283 01325 01407 01422 01423 01492 01524 01535 01565 01584 016120 016121 016122 016128 016129 016130 016133 016134 016135 016142 016143 016144 016148 016149 016161 016174 016175 016183 016192 016194 01695 01697 01706 01745 01766 01768 01845 01925 01928 01952 01981 01925 01928 01952

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System Time Stamp: 01/07/2010 16:34

Broadband SERIOUS Incident Report : : MULTIPLE NODES : LOSS OF SERVICE : Reference 18353 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18353		Issue :	FINAL
	Detected Date:	29/06/2010		Detected Time:	16:00
	Start Date:	29/06/2010		Start Time:	16:00
	Actual Clear Date:	30/06/2010		Actual Clear Time:	16:15
	Incident Headline:	: MULTIPLE NODES : LOSS OF SERVICE
	Incident Details:	On [29th June 2010], BT experienced some difficulties with an multiples MSiP nodes. The fault was identified at 16:28. The difficulty is still under investigation.
	Progress Details:	Service has been restored by completing a Configuration. This issue may have been due to root cause still under investigation. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202 01206 01269 01294 01323 01405 01453 01555 01569 01628 01873 01952 0286632 0286634 0288224 0288225 13234 0286632 0286634

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System Time Stamp: 30/06/2010 17:06