Broadband Incident Report : : BIRMINGHAM POP SITE : INTERMITTENT LOSS OF MANAGEMENT : Reference 21706 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21706		Issue :	FINAL
	Detected Date:	05/09/2009		Detected Time:	14:06
	Start Date:	05/09/2009		Start Time:	14:06
	Actual Clear Date:	05/09/2009		Actual Clear Time:	15:36
	Incident Headline:	: BIRMINGHAM POP SITE : INTERMITTENT LOSS OF MANAGEMENT
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration This issue may have been due to SELECT ONE OF THE OPTIONS BELOW a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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Broadband Incident Report : : BIRMINGHAM POP SITE : INTERMITTENT LOSS OF MANAGEMENT : Reference 21706 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21706		Issue :	FINAL
	Detected Date:	05/09/2009		Detected Time:	14:06
	Start Date:	05/09/2009		Start Time:	14:06
	Actual Clear Date:	05/09/2009		Actual Clear Time:	15:36
	Incident Headline:	: BIRMINGHAM POP SITE : INTERMITTENT LOSS OF MANAGEMENT
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Configuration This issue may have been due to SELECT ONE OF THE OPTIONS BELOW a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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Broadband Incident Report : : BIRMINGHAM POP SITE : LOSS OF SERVICE : Reference 21706 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21706		Issue :	1
	Detected Date:	05/09/2009		Detected Time:	14:06
	Start Date:	05/09/2009		Start Time:	14:06
	Anticipated Clear Date:	05/09/2009		Anticipated Clear Time:	16:06
	Incident Headline:	: BIRMINGHAM POP SITE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 05/09/2009 14:19

Broadband Incident Report : : BIRMINGHAM POP SITE : LOSS OF SERVICE : Reference 21706 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21706		Issue :	1
	Detected Date:	05/09/2009		Detected Time:	14:06
	Start Date:	05/09/2009		Start Time:	14:06
	Anticipated Clear Date:	05/09/2009		Anticipated Clear Time:	16:06
	Incident Headline:	: BIRMINGHAM POP SITE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 05/09/2009 14:19

Broadband Incident Report : : LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE : Reference 21678 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21678		Issue :	FINAL
	Detected Date:	05/09/2009		Detected Time:	01:47
	Start Date:	05/09/2009		Start Time:	00:21
	Actual Clear Date:	05/09/2009		Actual Clear Time:	02:25
	Incident Headline:	: LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133

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System Time Stamp: 05/09/2009 06:18

Broadband Incident Report : : LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE : Reference 21678 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21678		Issue :	FINAL
	Detected Date:	05/09/2009		Detected Time:	01:47
	Start Date:	05/09/2009		Start Time:	00:21
	Actual Clear Date:	05/09/2009		Actual Clear Time:	02:25
	Incident Headline:	: LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133

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System Time Stamp: 05/09/2009 06:18

Broadband Incident Report : : LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE : Reference 21678 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21678		Issue :	2
	Detected Date:	05/09/2009		Detected Time:	01:47
	Start Date:	05/09/2009		Start Time:	00:21
	Anticipated Clear Date:	05/09/2009		Anticipated Clear Time:	07:25
	Incident Headline:	: LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 02:25, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01132 01133

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System Time Stamp: 05/09/2009 02:51

Broadband Incident Report : : LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE : Reference 21678 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21678		Issue :	2
	Detected Date:	05/09/2009		Detected Time:	01:47
	Start Date:	05/09/2009		Start Time:	00:21
	Anticipated Clear Date:	05/09/2009		Anticipated Clear Time:	07:25
	Incident Headline:	: LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 02:25, we are now monitoring for a stability period of 3 hours. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01132 01133

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System Time Stamp: 05/09/2009 02:51

Broadband Incident Report : : LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE : Reference 21678 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21678		Issue :	1
	Detected Date:	05/09/2009		Detected Time:	01:47
	Start Date:	05/09/2009		Start Time:	01:47
	Anticipated Clear Date:	05/09/2009		Anticipated Clear Time:	03:47
	Incident Headline:	: LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01132 01133

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System Time Stamp: 05/09/2009 01:56

Broadband Incident Report : : LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE : Reference 21678 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21678		Issue :	1
	Detected Date:	05/09/2009		Detected Time:	01:47
	Start Date:	05/09/2009		Start Time:	01:47
	Anticipated Clear Date:	05/09/2009		Anticipated Clear Time:	03:47
	Incident Headline:	: LEEDS BASINGHALL MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01132 01133

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System Time Stamp: 05/09/2009 01:56

Planned Engineering Work

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network at EDINBURGH CAPITAL RS

The work involved is necessary; please see statement of work for End User outage.
BT PEW Reference No: PW109571

Planned duration details:

Planned start: 08/09/2009 02:00:00

Planned finish: 08/09/2009 06:00:00

End User Impact Statement: The end user may experience downtime of up to 10 mins

A statement and impact to End User for the work being undertaken is shown here:

Configuration Change


IRAMs is unable to retrieve affected features and therefore unable to identify the affected customers for this PEW.

Regards

BT Wholesale

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109600 Standard - (MID 11465570) - EU outage of up to 10Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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04/09/2009 16:16
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109600

Planned duration details:

Planned start: 18/09/2009 20:00

Planned finish: 19/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure in (MORRISTON) Region / Exchange. This will result in an End User service outage of approximately (600) minutes within the outage window of (20:00-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : LLANELLI MUX 101 : PARTIAL LOSS OF SERVICE. : Reference 21611 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21611		Issue :	FINAL
	Detected Date:	04/09/2009		Detected Time:	10:13
	Start Date:	04/09/2009		Start Time:	10:12
	Actual Clear Date:	04/09/2009		Actual Clear Time:	12:27
	Incident Headline:	: LLANELLI MUX 101 : PARTIAL LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01554

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System Time Stamp: 04/09/2009 15:46

Broadband Incident Report : : LLANELLI MUX 101 : PARTIAL LOSS OF SERVICE. : Reference 21611 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21611		Issue :	FINAL
	Detected Date:	04/09/2009		Detected Time:	10:13
	Start Date:	04/09/2009		Start Time:	10:12
	Actual Clear Date:	04/09/2009		Actual Clear Time:	12:27
	Incident Headline:	: LLANELLI MUX 101 : PARTIAL LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01554

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System Time Stamp: 04/09/2009 15:46

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW106218 Standard - (MID 11464880) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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04/09/2009 15:45
-----------------------------------------------------------------------------------------------------

Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW106218

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109580 Emergency - (MID 11464291) - EU outage of up to 15Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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04/09/2009 15:25
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109580

Planned duration details:

Planned start: 05/09/2009 02:00

Planned finish: 05/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*** Emergency***The Planned Engineering Work is required on the Broadband Nodes within the (CAT 1 ESR15.MANCHESTER6.BROADBAND.BT.NET) region that support EU's nationwide for completion of (Fault investigation). There will be (One) service outage to End-Users of approximately (15) minutes (for each outage or total) within this period. This outage will occur during the outage window of (02:00-06:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109323 Emergency - (MID 11463698) - EU outage of up to 1Hours 59Minutes

BT Wholesale - Broadband Planned Works

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04/09/2009 14:40
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109323

Planned duration details:

Planned start: 06/09/2009 00:01

Planned finish: 06/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes, this will allow the End User to receive a correct line profile. There will be one service outage to End-Users of approximately 1 hour and 59 minutes within this period. This outage will occur during the outage window of (00:01 - 06:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.