Broadband Incident Report : ADSL :[LONGVILLE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 10332 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10332		Issue :	FINAL
	Detected Date:	23/02/2017		Detected Time:	09:14
	Start Date:	23/02/2017		Start Time:	09:04
	Actual Clear Date:	23/02/2017		Actual Clear Time:	09:05
	Incident Headline:	ADSL :[LONGVILLE]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service automatically restored at 09:05. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01694
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LONGVILLE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 10332 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10332		Issue :	FINAL
	Detected Date:	23/02/2017		Detected Time:	09:14
	Start Date:	23/02/2017		Start Time:	09:04
	Actual Clear Date:	23/02/2017		Actual Clear Time:	09:05
	Incident Headline:	ADSL :[LONGVILLE]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service automatically restored at 09:05. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01694
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENTWROG]: MUX 001 : LOSS OF SERVICE : Reference 10318 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10318		Issue :	FINAL
	Detected Date:	23/02/2017		Detected Time:	08:52
	Start Date:	23/02/2017		Start Time:	08:42
	Actual Clear Date:	23/02/2017		Actual Clear Time:	11:14
	Incident Headline:	ADSL :[MAENTWROG]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service will be restored later this afternoon after power issue is resolved. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01766
	Duration:	0 days 02 hours 31 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[YARPOLE]: MUX 001 : LOSS OF SERVICE : Reference 10366 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10366		Issue :	FINAL
	Detected Date:	23/02/2017		Detected Time:	09:56
	Start Date:	23/02/2017		Start Time:	09:46
	Actual Clear Date:	23/02/2017		Actual Clear Time:	09:47
	Incident Headline:	ADSL :[YARPOLE]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service fully restored at 09:47:06. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01568
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[YARPOLE]: MUX 001 : LOSS OF SERVICE : Reference 10366 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10366		Issue :	1
	Detected Date:	23/02/2017		Detected Time:	09:56
	Start Date:	23/02/2017		Start Time:	09:46
	Anticipated Clear Date:	23/02/2017		Anticipated Clear Time:	13:56
	Next Update Date:	23/02/2017		Next Update Time:	10:56
	Incident Headline:	ADSL :[YARPOLE]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01568

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LONGVILLE]: MUX 101 : LOSS OF SERVICE : Reference 10332 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10332		Issue :	1
	Detected Date:	23/02/2017		Detected Time:	09:14
	Start Date:	23/02/2017		Start Time:	09:04
	Anticipated Clear Date:	23/02/2017		Anticipated Clear Time:	13:14
	Next Update Date:	23/02/2017		Next Update Time:	10:14
	Incident Headline:	ADSL :[LONGVILLE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01694

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENTWROG]: MUX 001 : LOSS OF SERVICE : Reference 10317 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10317		Issue :	FINAL
	Detected Date:	23/02/2017		Detected Time:	08:52
	Start Date:	23/02/2017		Start Time:	08:42
	Actual Clear Date:	23/02/2017		Actual Clear Time:	08:42
	Incident Headline:	ADSL :[MAENTWROG]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Incident cancelled, duplicate of IMT10318/17. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01766
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENTWROG]: MUX 001 : LOSS OF SERVICE : Reference 10317 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10317		Issue :	1
	Detected Date:	23/02/2017		Detected Time:	08:52
	Start Date:	23/02/2017		Start Time:	08:42
	Anticipated Clear Date:	23/02/2017		Anticipated Clear Time:	12:52
	Next Update Date:	23/02/2017		Next Update Time:	09:52
	Incident Headline:	ADSL :[MAENTWROG]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01766

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[MAENTWROG]: MUX 001 : LOSS OF SERVICE : Reference 10318 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10318		Issue :	1
	Detected Date:	23/02/2017		Detected Time:	08:52
	Start Date:	23/02/2017		Start Time:	08:42
	Anticipated Clear Date:	23/02/2017		Anticipated Clear Time:	12:52
	Next Update Date:	23/02/2017		Next Update Time:	09:52
	Incident Headline:	ADSL :[MAENTWROG]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01766

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN EAST ANGLIA : LOSS OF SERVICE : Reference 9907 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9907		Issue :	FINAL
	Detected Date:	21/02/2017		Detected Time:	17:11
	Start Date:	21/02/2017		Start Time:	16:52
	Actual Clear Date:	22/02/2017		Actual Clear Time:	02:48
	Incident Headline:	ADSL : MULTIPLE MUXES IN EAST ANGLIA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service restored at 02:48 after internal Hydra cable was replaced at Stepney Green. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01284 01362 01379 01638 01728 01953
	Duration:	0 days 09 hours 55 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES IN EAST ANGLIA : LOSS OF SERVICE : Reference 9907 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9907		Issue :	FINAL
	Detected Date:	21/02/2017		Detected Time:	17:11
	Start Date:	21/02/2017		Start Time:	16:52
	Actual Clear Date:	22/02/2017		Actual Clear Time:	02:48
	Incident Headline:	ADSL : MULTIPLE MUXES IN EAST ANGLIA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service restored at 02:48 after internal Hydra cable was replaced at Stepney Green. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01284 01362 01379 01638 01728 01953
	Duration:	0 days 09 hours 55 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS : LOSS OF SERVICE (CI) : Reference 9907 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9907		Issue :	3
	Detected Date:	21/02/2017		Detected Time:	17:11
	Start Date:	21/02/2017		Start Time:	16:52
	Anticipated Clear Date:	21/02/2017		Anticipated Clear Time:	22:00
	Next Update Date:	21/02/2017		Next Update Time:	20:00
	Incident Headline:	: MULTIPLE MUXS : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The fault has been proved to 21CN Transmission. A Precision Test Officer is on site carrying out further investigations. Spares have been ordered as a precaution, but a fibre fault is suspected. Technical services have been engaged and re-routes have been requested for the 20CN ADSL customers. This is running as a child case of the parent P1 incident IMT9910/17. All further updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01284 01362 01379 01638 01728 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRADBROKE MUX 101 : LOSS OF SERVICE (CI) : Reference 9907 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9907		Issue :	2
	Detected Date:	21/02/2017		Detected Time:	17:11
	Start Date:	21/02/2017		Start Time:	16:56
	Anticipated Clear Date:	21/02/2017		Anticipated Clear Time:	18:56
	Next Update Date:	21/02/2017		Next Update Time:	18:11
	Incident Headline:	: STRADBROKE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {xx} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01284 01362 01379 01638 01728 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.