Thursday, July 24, 2014

Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE : Reference 27520 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27520   Issue : FINAL  
  Detected Date: 24/07/2014   Detected Time: 11:16  
  Start Date: 24/07/2014   Start Time: 11:16  
  Actual Clear Date: 24/07/2014   Actual Clear Time: 12:10  
     
  Incident Headline: : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 12:10 following the reseat of a failed MR16 card at Portsmouth BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
012430148901730LLSD0To Fo
 
  Duration: 0 days 00 hours 54 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE : Reference 27520 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27520   Issue : 3  
  Detected Date: 24/07/2014   Detected Time: 11:16  
  Start Date: 24/07/2014   Start Time: 11:16  
  Anticipated Clear Date: 24/07/2014   Anticipated Clear Time: 14:00  
  Next Update Date: 24/07/2014   Next Update Time: 14:00  
     
  Incident Headline: : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service was restored at 12:10 following the reseat of a failed MR16 card at Portsmouth. Incident to remain open for a period of monitoring for stability.  
  Dialling Codes Affected:
012430148901730LLSD0To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI) : Reference 27520 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27520   Issue : 2  
  Detected Date: 24/07/2014   Detected Time: 11:16  
  Start Date: 24/07/2014   Start Time: 11:16  
  Anticipated Clear Date: 24/07/2014   Anticipated Clear Time: 15:20  
  Next Update Date: 24/07/2014   Next Update Time: 13:20  
     
  Incident Headline: : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Repeat failure- Remote reboot of failed MR16 card restored service at 11:08, however it failed once again. Its suspected the card is overheating. An engineer is being sent to site to check out the high temperature alarm and ensure the equipment is stable.

 
  Dialling Codes Affected:
012430148901730LLSD0To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI) : Reference 27520 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27520   Issue : 1  
  Detected Date: 24/07/2014   Detected Time: 11:16  
  Start Date: 24/07/2014   Start Time: 11:16  
  Anticipated Clear Date: 24/07/2014   Anticipated Clear Time: 15:20  
  Next Update Date: 24/07/2014   Next Update Time: 13:20  
     
  Incident Headline: : PORTSMOUTH NODE 05013 : PARTIAL LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
012430148901730LLSD0To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, July 23, 2014

Broadband Incident Report : : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE : Reference 27271 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27271   Issue : FINAL  
  Detected Date: 23/07/2014   Detected Time: 00:36  
  Start Date: 23/07/2014   Start Time: 00:32  
  Actual Clear Date: 23/07/2014   Actual Clear Time: 02:17  
     
  Incident Headline: : EDINBURGH NODE 12028 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 02:17 after hardware change in Edinburgh.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01224012920131330136001369
013830138701415801418801461
0146301467014790150501539
0159501667017790185101852
018770189901913701913801946
019550283831028907602890900289751
 
  Duration: 0 days 01 hours 45 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, July 22, 2014

Broadband Incident Report : : ASHOVER MUX 001 : LOSS OF SERVICE : Reference 27191 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27191   Issue : FINAL  
  Detected Date: 22/07/2014   Detected Time: 14:02  
  Start Date: 22/07/2014   Start Time: 14:00  
  Actual Clear Date: 22/07/2014   Actual Clear Time: 15:00  
     
  Incident Headline: : ASHOVER MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 15:00 after remote restore actions were performed. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01246
 
  Duration: 0 days 01 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASHOVER MUX 001 : LOSS OF SERVICE : Reference 27191 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27191   Issue : 2  
  Detected Date: 22/07/2014   Detected Time: 14:02  
  Start Date: 22/07/2014   Start Time: 14:00  
  Anticipated Clear Date: 22/07/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 22/07/2014   Next Update Time: 16:00  
     
  Incident Headline: : ASHOVER MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued once the root cause and plan of restoration is known.  
  Dialling Codes Affected:
01246
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ASHOVER MUX 001 : LOSS OF SERVICE : Reference 27191 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27191   Issue : 1  
  Detected Date: 22/07/2014   Detected Time: 14:02  
  Start Date: 22/07/2014   Start Time: 14:00  
  Anticipated Clear Date: 22/07/2014   Anticipated Clear Time: 18:00  
  Next Update Date: 22/07/2014   Next Update Time: 16:00  
     
  Incident Headline: : ASHOVER MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01246
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 27172 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27172   Issue : FINAL  
  Detected Date: 22/07/2014   Detected Time: 12:04  
  Start Date: 22/07/2014   Start Time: 12:04  
  Actual Clear Date: 22/07/2014   Actual Clear Time: 12:25  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 12:25 when mains power returned to site. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01771
 
  Duration: 0 days 00 hours 21 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 27172 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27172   Issue : 1  
  Detected Date: 22/07/2014   Detected Time: 12:04  
  Start Date: 22/07/2014   Start Time: 12:04  
  Anticipated Clear Date: 22/07/2014   Anticipated Clear Time: 14:45  
  Next Update Date: 22/07/2014   Next Update Time: 13:15  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01771
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRICHEN MUX 101 : LOSS OF SERVICE : Reference 27172 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27172   Issue : 1  
  Detected Date: 22/07/2014   Detected Time: 12:04  
  Start Date: 22/07/2014   Start Time: 12:04  
  Anticipated Clear Date: 22/07/2014   Anticipated Clear Time: 14:45  
  Next Update Date: 22/07/2014   Next Update Time: 13:15  
     
  Incident Headline: : STRICHEN MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01771
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27057 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27057   Issue : FINAL  
  Detected Date: 21/07/2014   Detected Time: 17:10  
  Start Date: 21/07/2014   Start Time: 17:00  
  Actual Clear Date: 22/07/2014   Actual Clear Time: 10:51  
     
  Incident Headline: : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Following the restoration of comms,the rebuilding of circuits and reconfigure of software, we can confirm that all Broadband services have returned to service at 10:51. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0143201531015440156801584
01885
 
  Duration: 0 days 17 hours 51 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE : Reference 27057 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 27057   Issue : 5  
  Detected Date: 21/07/2014   Detected Time: 17:10  
  Start Date: 21/07/2014   Start Time: 17:00  
  Anticipated Clear Date: 22/07/2014   Anticipated Clear Time: 11:00  
  Next Update Date: 22/07/2014   Next Update Time: 11:00  
     
  Incident Headline: : HEREFORD AREA MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The earlier ordered and programmed spares arrived onsite and have been changed in the last 30 minutes. The vendor and the operational team to continue investigations into the loss of service to the Broadband services. Next update will be issued upon a significant development.  
  Dialling Codes Affected:
0143201531015440156801584
01885
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.