Broadband Incident Report : : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	FINAL
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Actual Clear Date:	25/09/2008		Actual Clear Time:	23:00
	Incident Headline:	: ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Shelf Change Software Download This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 23:35

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 13 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	13
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	23:00
	Incident Headline:	ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is on site completing further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 21:28

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 12 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	12
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	22:30
	Incident Headline:	ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Team is on site completing further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 20:36

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 11 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	11
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	20:25
	Incident Headline:	ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Team is on site completing further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 19:28

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 10 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	10
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	19:35
	Incident Headline:	ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 18:36

Broadband Incident Report : : BURNTISLAND MUX 001 : INCIDENT CANCELLED : Reference 23056 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23056		Issue :	FINAL
	Detected Date:	25/09/2008		Detected Time:	13:27
	Start Date:	25/09/2008		Start Time:	13:27
	Actual Clear Date:	25/09/2008		Actual Clear Time:	13:27
	Incident Headline:	: BURNTISLAND MUX 001 : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01592

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System Time Stamp: 25/09/2008 17:59

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 9 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	9
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	18:30
	Incident Headline:	ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 17:05

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 8 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	8
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	18:30
	Incident Headline:	ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 16:41

Broadband Incident Report : ST ALBANS MUX 004 : LOSS OF SERVICE : Reference 23001 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23001		Issue :	7
	Detected Date:	24/09/2008		Detected Time:	16:56
	Start Date:	24/09/2008		Start Time:	16:54
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	17:20
	Incident Headline:	ST ALBANS MUX 004 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01727

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System Time Stamp: 25/09/2008 16:21

Broadband Incident Report : : BURNTISLAND MUX 001 : DEGRADED SERVICE : Reference 23056 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23056		Issue :	4
	Detected Date:	25/09/2008		Detected Time:	13:27
	Start Date:	25/09/2008		Start Time:	13:27
	Anticipated Clear Date:	26/09/2008		Anticipated Clear Time:	09:00
	Incident Headline:	: BURNTISLAND MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. This issues has been escalated to tje UK Operations manager. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01592

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System Time Stamp: 25/09/2008 15:24

Broadband Incident Report : : BURNTISLAND MUX 001 : DEGRADED SERVICE : Reference 23056 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23056		Issue :	3
	Detected Date:	25/09/2008		Detected Time:	13:27
	Start Date:	25/09/2008		Start Time:	13:27
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	16:07
	Incident Headline:	: BURNTISLAND MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01592

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System Time Stamp: 25/09/2008 15:09

Broadband Incident Report : : SOUTH HARROW MUX 102 : LOSS OF SERVICE : Reference 23054 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23054		Issue :	FINAL
	Detected Date:	25/09/2008		Detected Time:	12:48
	Start Date:	25/09/2008		Start Time:	12:48
	Actual Clear Date:	25/09/2008		Actual Clear Time:	13:37
	Incident Headline:	: SOUTH HARROW MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203114 0203226 0208248 0208422 0208423 0208426 0208537 0208621 0208723 0208728 0208864 0208869 0208922 0208930 0208931 0208933 0208869 0208922 0208930

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System Time Stamp: 25/09/2008 14:52

Broadband Incident Report : : SHERE MUX 101 : LOSS OF SERVICE : Reference 23044 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23044		Issue :	FINAL
	Detected Date:	25/09/2008		Detected Time:	11:49
	Start Date:	25/09/2008		Start Time:	11:49
	Actual Clear Date:	25/09/2008		Actual Clear Time:	14:40
	Incident Headline:	: SHERE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a card change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01483

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System Time Stamp: 25/09/2008 14:49

Broadband Incident Report : : BURNTISLAND MUX 001 : DEGRADED SERVICE : Reference 23056 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23056		Issue :	2
	Detected Date:	25/09/2008		Detected Time:	13:27
	Start Date:	25/09/2008		Start Time:	13:27
	Anticipated Clear Date:	25/09/2008		Anticipated Clear Time:	15:27
	Incident Headline:	: BURNTISLAND MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01592

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System Time Stamp: 25/09/2008 14:08