Saturday, June 24, 2017

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 34468 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34468   Issue : FINAL  
  Detected Date: 24/06/2017   Detected Time: 23:31  
  Start Date: 24/06/2017   Start Time: 23:29  
  Actual Clear Date: 24/06/2017   Actual Clear Time: 23:29  
     
  Incident Headline: ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled.  
  Closure Details: Incident cancelled as part of planned work ref PW266806. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01929
 
  Duration: 0 days 00 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 34468 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34468   Issue : 1  
  Detected Date: 24/06/2017   Detected Time: 23:31  
  Start Date: 24/06/2017   Start Time: 23:29  
  Anticipated Clear Date: 25/06/2017   Anticipated Clear Time: 03:31  
  Next Update Date: 25/06/2017   Next Update Time: 00:31  
     
  Incident Headline: ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01929
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : FINAL  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Actual Clear Date: 24/06/2017   Actual Clear Time: 16:11  
     
  Incident Headline: ADSL : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 1025 Broadband customers.  
  Closure Details: Service for 646 Broadband customers was restored by re-route. Full customer service was restored at 16:11 following the repair of a fibre cable damaged by 3rd party contractors working for another Service Provider. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
  Duration: 1 days 02 hours 30 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 34414 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34414   Issue : FINAL  
  Detected Date: 24/06/2017   Detected Time: 13:21  
  Start Date: 24/06/2017   Start Time: 13:18  
  Actual Clear Date: 24/06/2017   Actual Clear Time: 13:46  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 813 Broadband customers.  
  Closure Details: Customer service automatically restored at 13:46, root cause is still under investigation by the ADSL and TNOC operational teams. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01887
 
  Duration: 0 days 00 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 34414 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34414   Issue : FINAL  
  Detected Date: 24/06/2017   Detected Time: 13:21  
  Start Date: 24/06/2017   Start Time: 13:18  
  Actual Clear Date: 24/06/2017   Actual Clear Time: 13:46  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 813 Broadband customers.  
  Closure Details: Customer service automatically restored at 13:46, root cause is still under investigation by the ADSL and TNOC operational teams. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01887
 
  Duration: 0 days 00 hours 27 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 34414 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34414   Issue : 1  
  Detected Date: 24/06/2017   Detected Time: 13:21  
  Start Date: 24/06/2017   Start Time: 13:18  
  Anticipated Clear Date: 24/06/2017   Anticipated Clear Time: 17:21  
  Next Update Date: 24/06/2017   Next Update Time: 14:21  
     
  Incident Headline: ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01887
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : 8  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Anticipated Clear Date: 24/06/2017   Anticipated Clear Time: 18:00  
  Next Update Date: 24/06/2017   Next Update Time: 14:00  
     
  Incident Headline: : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The replacement cable has been installed and is now ready for preparation and splicing. Openreach fibre jointers will be onsite by 13:00 to commence the preparation and splicing of the fibre ends. The delay in resourcing staff has been escalated to the local Openreach Senior Operations Manager. Service for 646 Broadband customers was restored by re-route. Next update will be issued by 14:00 or upon a significant development.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, June 23, 2017

Broadband Incident Report : : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : 7  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Anticipated Clear Date: 24/06/2017   Anticipated Clear Time: 00:30  
  Next Update Date: 23/06/2017   Next Update Time: 23:00  
     
  Incident Headline: : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision test office has confirmed the sub-duct is complete, the team continue to work on the cable. Splicing estimated to start around 22:30 with an ETR 00:30. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : 6  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Anticipated Clear Date: 23/06/2017   Anticipated Clear Time: 23:00  
  Next Update Date: 23/06/2017   Next Update Time: 20:30  
     
  Incident Headline: : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: The Precision test office has confirmed 3rd party damage to the cable while laying in new duct on Broad Cylst Road Pinhoe . A new cable is onsite and the team are pulling in 230 meters. Jointer are en-route to site ETA 20:30.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : 5  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Anticipated Clear Date: 23/06/2017   Anticipated Clear Time: 21:00  
  Next Update Date: 23/06/2017   Next Update Time: 20:00  
     
  Incident Headline: : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Investigations are on going  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : 4  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Anticipated Clear Date: 23/06/2017   Anticipated Clear Time: 20:00  
  Next Update Date: 23/06/2017   Next Update Time: 18:00  
     
  Incident Headline: : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Suspected cable damage is under investigation. A Precision Test officer is on site. The Cable Planned work team has been engaged. Re-routes are being investigated. Next update will be issued at 18:00 or sooner with a significant development.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 9 MUXES IN EXETER AREA : LOSS OF SERVICE : Reference 34266 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : 3  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Anticipated Clear Date: 23/06/2017   Anticipated Clear Time: 20:00  
  Next Update Date: 23/06/2017   Next Update Time: 16:00  
     
  Incident Headline: : 9 MUXES IN EXETER AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Possible cable failure and a request for a Precision Test Officer (PTO) to attend has been passed to Openreach to attend. The estimated time of repair is unknown at present. Next update will be issued once the PTO has completed his initial investigations or by 16:00 with an update on progress.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRAYFORD MUX 301 : LOSS OF SERVICE : Reference 34266 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34266   Issue : 2  
  Detected Date: 23/06/2017   Detected Time: 13:41  
  Start Date: 23/06/2017   Start Time: 13:41  
  Anticipated Clear Date: 23/06/2017   Anticipated Clear Time: 15:41  
  Next Update Date: 23/06/2017   Next Update Time: 14:41  
     
  Incident Headline: : BRAYFORD MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.  
  Dialling Codes Affected:
01279 01398 01598 01643 01823
01984
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.