Friday, April 3, 2009

Broadband Incident Report : ERX11 SHEFFIELD2 : PARTIAL LOSS OF SERVICE : Reference 8571 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8571   Issue : FINAL  
  Detected Date: 03/04/2009   Detected Time: 03:30  
  Start Date: 03/04/2009   Start Time: 03:29  
  Actual Clear Date: 03/04/2009   Actual Clear Time: 04:10  
     
  Incident Headline: ERX11 SHEFFIELD2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a

Power Cycle
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 03/04/2009 05:52

Broadband Incident Report : ERX11 SHEFFIELD2 : PARTIAL LOSS OF SERVICE : Reference 8571 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8571   Issue : 2  
  Detected Date: 03/04/2009   Detected Time: 03:30  
  Start Date: 03/04/2009   Start Time: 03:29  
  Anticipated Clear Date: 03/04/2009   Anticipated Clear Time: 06:07  
     
  Incident Headline: ERX11 SHEFFIELD2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

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System Time Stamp: 03/04/2009 05:10

Broadband Incident Report : ERX11 SHEFFIELD2 : PARTIAL LOSS OF SERVICE : Reference 8571 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 8571   Issue : 1  
  Detected Date: 03/04/2009   Detected Time: 03:30  
  Start Date: 03/04/2009   Start Time: 03:29  
  Anticipated Clear Date: 03/04/2009   Anticipated Clear Time: 05:29  
     
  Incident Headline: ERX11 SHEFFIELD2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

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System Time Stamp: 03/04/2009 04:47

Wednesday, April 1, 2009

Broadband Incident Report : BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 7999 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7999   Issue : FINAL  
  Detected Date: 01/04/2009   Detected Time: 13:18  
  Start Date: 01/04/2009   Start Time: 13:18  
  Actual Clear Date: 01/04/2009   Actual Clear Time: 19:42  
     
  Incident Headline: BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service restored when the mains power outage was ended.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01379
 
     

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System Time Stamp: 01/04/2009 20:59

Broadband Incident Report : BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 7999 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7999   Issue : 6  
  Detected Date: 01/04/2009   Detected Time: 13:18  
  Start Date: 01/04/2009   Start Time: 13:18  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 20:00  
     
  Incident Headline: BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Electricity board dealing with a secondary fault.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01379
 
     

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System Time Stamp: 01/04/2009 18:02

Broadband Incident Report : BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE : Reference 7999 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7999   Issue : 5  
  Detected Date: 01/04/2009   Detected Time: 13:18  
  Start Date: 01/04/2009   Start Time: 13:18  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 18:00  
     
  Incident Headline: BRESSINGHAM MUX 101 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: due to planned mains outage. Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01379
 
     

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System Time Stamp: 01/04/2009 16:12

Broadband Incident Report : BRESSINGHAM MUX 101: LOSS OF SERVICE : Reference 7999 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7999   Issue : 4  
  Detected Date: 01/04/2009   Detected Time: 13:18  
  Start Date: 01/04/2009   Start Time: 13:18  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 16:01  
     
  Incident Headline: BRESSINGHAM MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01379
 
     

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System Time Stamp: 01/04/2009 15:03

Broadband Incident Report : : BRESSINGHAM MUX 101: LOSS OF SERVICE : Reference 7999 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7999   Issue : 3  
  Detected Date: 01/04/2009   Detected Time: 13:18  
  Start Date: 01/04/2009   Start Time: 13:18  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 15:18  
     
  Incident Headline: : BRESSINGHAM MUX 101: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is now travelling to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01379
 
     

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System Time Stamp: 01/04/2009 14:10

Broadband Incident Report : : BRESSINGHAM: LOSS OF SERVICE : Reference 7999 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7999   Issue : 2  
  Detected Date: 01/04/2009   Detected Time: 13:18  
  Start Date: 01/04/2009   Start Time: 13:18  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 15:18  
     
  Incident Headline: : BRESSINGHAM: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01379
 
     

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System Time Stamp: 01/04/2009 13:43

Broadband Incident Report : : BRESSINGHAM: LOSS OF SERVICE : Reference 7999 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7999   Issue : 1  
  Detected Date: 01/04/2009   Detected Time: 13:18  
  Start Date: 01/04/2009   Start Time: 13:18  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 15:18  
     
  Incident Headline: : BRESSINGHAM: LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01379
 
     

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System Time Stamp: 01/04/2009 13:26

Broadband Incident Report : SUTTON CHEAM ADSL 101 : LOSS OF SERVICE : Reference 7969 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7969   Issue : FINAL  
  Detected Date: 01/04/2009   Detected Time: 00:03  
  Start Date: 01/04/2009   Start Time: 00:02  
  Actual Clear Date: 01/04/2009   Actual Clear Time: 04:18  
     
  Incident Headline: SUTTON CHEAM ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Card Change


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02031860203254020823902082410208255
02082860208287020829602083950208401
02084080208642020864302086520208661
0208715020872202087700208915
 
     

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System Time Stamp: 01/04/2009 07:25

Broadband Incident Report : SUTTON CHEAM ADSL 101 : LOSS OF SERVICE : Reference 7969 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7969   Issue : 6  
  Detected Date: 01/04/2009   Detected Time: 00:03  
  Start Date: 01/04/2009   Start Time: 00:02  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 07:18  
     
  Incident Headline: SUTTON CHEAM ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 04.18, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031860203254020823902082410208255
02082860208287020829602083950208401
02084080208642020864302086520208661
0208715020872202087700208915
 
     

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System Time Stamp: 01/04/2009 04:34

Broadband Incident Report : SUTTON CHEAM ADSL 101 : LOSS OF SERVICE : Reference 7969 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7969   Issue : 5  
  Detected Date: 01/04/2009   Detected Time: 00:03  
  Start Date: 01/04/2009   Start Time: 00:02  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 06:00  
     
  Incident Headline: SUTTON CHEAM ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031860203254020823902082410208255
02082860208287020829602083950208401
02084080208642020864302086520208661
0208715020872202087700208915
 
     

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System Time Stamp: 01/04/2009 04:19

Broadband Incident Report : : SUTTON CHEAM ADSL 101 : LOSS OF SERVICE : Reference 7969 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 7969   Issue : 4  
  Detected Date: 01/04/2009   Detected Time: 00:03  
  Start Date: 01/04/2009   Start Time: 00:02  
  Anticipated Clear Date: 01/04/2009   Anticipated Clear Time: 04:34  
     
  Incident Headline: : SUTTON CHEAM ADSL 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
02031860203254020823902082410208255
02082860208287020829602083950208401
02084080208642020864302086520208661
0208715020872202087700208915
 
     

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System Time Stamp: 01/04/2009 03:36