Saturday, September 25, 2010

Broadband Incident Report : HEDNESFORD MUX 101 : LOSS OF SERVICE : Reference 26959 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26959   Issue : 3  
  Detected Date: 25/09/2010   Detected Time: 19:09  
  Start Date: 25/09/2010   Start Time: 19:09  
  Anticipated Clear Date: 26/09/2010   Anticipated Clear Time: 02:00  
     
  Incident Headline: HEDNESFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01543
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 22:12

Broadband Incident Report : HEDNESFORD MUX 101 : LOSS OF SERVICE : Reference 26959 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26959   Issue : 2  
  Detected Date: 25/09/2010   Detected Time: 19:09  
  Start Date: 25/09/2010   Start Time: 19:09  
  Anticipated Clear Date: 25/09/2010   Anticipated Clear Time: 22:00  
     
  Incident Headline: HEDNESFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01543
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 20:21

Broadband Incident Report : HEDNESFORD MUX 101 : LOSS OF SERVICE : Reference 26959 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26959   Issue : 1  
  Detected Date: 25/09/2010   Detected Time: 19:09  
  Start Date: 25/09/2010   Start Time: 19:09  
  Anticipated Clear Date: 25/09/2010   Anticipated Clear Time: 21:09  
     
  Incident Headline: HEDNESFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01543
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 19:25

****SPAM:5.4**** Broadband SERIOUS Incident Report : EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE : Reference 26934 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26934   Issue : FINAL  
  Detected Date: 25/09/2010   Detected Time: 09:19  
  Start Date: 25/09/2010   Start Time: 09:15  
  Actual Clear Date: 25/09/2010   Actual Clear Time: 13:27  
     
  Incident Headline: EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a Card Reseat.

This issue may have been due to
an Equipment Failure.
-----------------------------------

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012701206012230122701245
0126301268012770127901284
0130401322013280134201371
0137501376013790139401473
0147401493015020150801553
0160301621016220168901702
0170801728017320178701795
0179701799018420184301953
0195901992020301002030690203076
02030800203215020322202032310203232
02032340203248020325402032600203262
02032630207001020706802070930207168
02072220207233020724102072490207250
02072510207253020725402072590207275
02073360207381020738402073850207386
02074900207510020751502075170207531
02075360207537020753802076080207610
02077190207730020779902078230207824
02078350207881020790102079230207976
02079870208211020821602082450208262
02082790208289020829102082920208300
02083020208308020830902083160208317
02083190208331020834202083500208351
02083520208361020836202083630208364
02083650208366020836702083680208372
02083740208376020840202084050208443
02084700208471020847202084730208475
02084780208482020849302085010208503
02085090208510020851402085200208523
02085240208525020852902085300208533
02085390208548020855202085530208556
02085580208559020858602085910208594
02086130208639020865002086580208663
02086990208776020877702088010208804
02088050208808020882102088540208855
02088800208885020891102089160208920
020898502089860208988LLEA0LLWE0
020898502089860208988
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 14:24

Broadband SERIOUS Incident Report : EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE : Reference 26934 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26934   Issue : 5  
  Detected Date: 25/09/2010   Detected Time: 09:19  
  Start Date: 25/09/2010   Start Time: 09:15  
  Anticipated Clear Date: 25/09/2010   Anticipated Clear Time: 14:00  
     
  Incident Headline: EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012701206012230122701245
0126301268012770127901284
0130401322013280134201371
0137501376013790139401473
0147401493015020150801553
0160301621016220168901702
0170801728017320178701795
0179701799018420184301953
0195901992020301002030690203076
02030800203215020322202032310203232
02032340203248020325402032600203262
02032630207001020706802070930207168
02072220207233020724102072490207250
02072510207253020725402072590207275
02073360207381020738402073850207386
02074900207510020751502075170207531
02075360207537020753802076080207610
02077190207730020779902078230207824
02078350207881020790102079230207976
02079870208211020821602082450208262
02082790208289020829102082920208300
02083020208308020830902083160208317
02083190208331020834202083500208351
02083520208361020836202083630208364
02083650208366020836702083680208372
02083740208376020840202084050208443
02084700208471020847202084730208475
02084780208482020849302085010208503
02085090208510020851402085200208523
02085240208525020852902085300208533
02085390208548020855202085530208556
02085580208559020858602085910208594
02086130208639020865002086580208663
02086990208776020877702088010208804
02088050208808020882102088540208855
02088800208885020891102089160208920
020898502089860208988LLEA0LLWE0
020898502089860208988
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 12:57

Broadband Incident Report : : 4 MUXES IN RIPLEY AREA : DEGRADED SERVICE : Reference 26921 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26921   Issue : FINAL  
  Detected Date: 25/09/2010   Detected Time: 03:17  
  Start Date: 25/09/2010   Start Time: 03:09  
  Actual Clear Date: 25/09/2010   Actual Clear Time: 12:00  
     
  Incident Headline: : 4 MUXES IN RIPLEY AREA : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01773
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 12:45

Broadband SERIOUS Incident Report : EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE : Reference 26934 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26934   Issue : 4  
  Detected Date: 25/09/2010   Detected Time: 09:19  
  Start Date: 25/09/2010   Start Time: 09:15  
  Anticipated Clear Date: 25/09/2010   Anticipated Clear Time: 13:30  
     
  Incident Headline: EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012701206012230122701245
0126301268012770127901284
0130401322013280134201371
0137501376013790139401473
0147401493015020150801553
0160301621016220168901702
0170801728017320178701795
0179701799018420184301953
0195901992020301002030690203076
02030800203215020322202032310203232
02032340203248020325402032600203262
02032630207001020706802070930207168
02072220207233020724102072490207250
02072510207253020725402072590207275
02073360207381020738402073850207386
02074900207510020751502075170207531
02075360207537020753802076080207610
02077190207730020779902078230207824
02078350207881020790102079230207976
02079870208211020821602082450208262
02082790208289020829102082920208300
02083020208308020830902083160208317
02083190208331020834202083500208351
02083520208361020836202083630208364
02083650208366020836702083680208372
02083740208376020840202084050208443
02084700208471020847202084730208475
02084780208482020849302085010208503
02085090208510020851402085200208523
02085240208525020852902085300208533
02085390208548020855202085530208556
02085580208559020858602085910208594
02086130208639020865002086580208663
02086990208776020877702088010208804
02088050208808020882102088540208855
02088800208885020891102089160208920
020898502089860208988LLEA0LLWE0
020898502089860208988
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 12:13

Broadband SERIOUS Incident Report : EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE : Reference 26934 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26934   Issue : 3  
  Detected Date: 25/09/2010   Detected Time: 09:19  
  Start Date: 25/09/2010   Start Time: 09:15  
  Anticipated Clear Date: 25/09/2010   Anticipated Clear Time: 12:32  
     
  Incident Headline: EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
012701206012230122701245
0126301268012770127901284
0130401322013280134201371
0137501376013790139401473
0147401493015020150801553
0160301621016220168901702
0170801728017320178701795
0179701799018420184301953
0195901992020301002030690203076
02030800203215020322202032310203232
02032340203248020325402032600203262
02032630207001020706802070930207168
02072220207233020724102072490207250
02072510207253020725402072590207275
02073360207381020738402073850207386
02074900207510020751502075170207531
02075360207537020753802076080207610
02077190207730020779902078230207824
02078350207881020790102079230207976
02079870208211020821602082450208262
02082790208289020829102082920208300
02083020208308020830902083160208317
02083190208331020834202083500208351
02083520208361020836202083630208364
02083650208366020836702083680208372
02083740208376020840202084050208443
02084700208471020847202084730208475
02084780208482020849302085010208503
02085090208510020851402085200208523
02085240208525020852902085300208533
02085390208548020855202085530208556
02085580208559020858602085910208594
02086130208639020865002086580208663
02086990208776020877702088010208804
02088050208808020882102088540208855
02088800208885020891102089160208920
020898502089860208988LLEA0LLWE0
020898502089860208988
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 11:38

****SPAM:5.4**** Broadband SERIOUS Incident Report : EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE : Reference 26934 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26934   Issue : 2  
  Detected Date: 25/09/2010   Detected Time: 09:19  
  Start Date: 25/09/2010   Start Time: 09:15  
  Anticipated Clear Date: 25/09/2010   Anticipated Clear Time: 12:15  
     
  Incident Headline: EDGE ROUTE SWITCH 9 ILFORD 4 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120601223012270127701279
0128401376013790139401473
0147401508015530160301621
0162201689017020170801787
0179501797018420184301959
019920203010020308002032320203254
02032620203263020716802072220207233
02072590207381020738402073850207386
02076100207730020779902078230207824
02078350207881020790102079760208211
02082160208245020828902083500208352
02083610208362020836502083680208376
02084020208405020849302085910208594
02086390208650020865802086630208776
02087770208801020880802088800208885
020891602089200208984LLEA0To Fo
020891602089200208984
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 11:02

Broadband Incident Report : ILFORD ATM NODE : PARTIAL LOSS OF SERVICE : Reference 26934 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26934   Issue : 1  
  Detected Date: 25/09/2010   Detected Time: 09:19  
  Start Date: 25/09/2010   Start Time: 09:15  
  Anticipated Clear Date: 25/09/2010   Anticipated Clear Time: 12:15  
     
  Incident Headline: ILFORD ATM NODE : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0120601223012270127701279
0128401376013790139401473
0147401508015530160301621
0162201689017020170801787
0179501797018420184301959
019920203010020308002032320203254
02032620203263020716802072220207233
02072590207381020738402073850207386
02076100207730020779902078230207824
02078350207881020790102079760208211
02082160208245020828902083500208352
02083610208362020836502083680208376
02084020208405020849302085910208594
02086390208650020865802086630208776
02087770208801020880802088800208885
020891602089200208984LLEA0To Fo
020891602089200208984
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2010 10:41