Saturday, November 3, 2012

Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38991   Issue : FINAL  
  Detected Date: 01/11/2012   Detected Time: 11:14  
  Start Date: 01/11/2012   Start Time: 00:38  
  Actual Clear Date: 03/11/2012   Actual Clear Time: 14:00  
     
  Incident Headline: : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Cable repair was completed at 14:00. Service restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01953
 
  Duration: 2 days 13 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38991   Issue : 7  
  Detected Date: 01/11/2012   Detected Time: 11:14  
  Start Date: 01/11/2012   Start Time: 00:38  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 16:00  
  Next Update Date: 03/11/2012   Next Update Time: 14:30  
     
  Incident Headline: : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Estimated repair time 15:00.  
  Dialling Codes Affected:
01953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 38991   Issue : 6  
  Detected Date: 01/11/2012   Detected Time: 11:14  
  Start Date: 01/11/2012   Start Time: 00:38  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 16:00  
  Next Update Date: 03/11/2012   Next Update Time: 12:00  
     
  Incident Headline: : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Repair of the damaged cable is ongoing.  
  Dialling Codes Affected:
01953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE : Reference 39154 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : FINAL  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Actual Clear Date: 03/11/2012   Actual Clear Time: 03:40  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 03:40. Hardware has been subsequently changed to provide stability to router. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
  Duration: 0 days 04 hours 43 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE : Reference 39154 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 8  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 09:15  
  Next Update Date: 03/11/2012   Next Update Time: 06:30  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has been stable since 03:40 after a fault was identified with the fans. Engineers are currently changing hardware onsite to stabilise equipment.  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE : Reference 39154 : Issue 7 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 7  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 09:15  
  Next Update Date: 03/11/2012   Next Update Time: 09:30  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is awaiting delivery of replacement hardware, ETA 08:45.  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 6  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 04:31  
  Next Update Date: 03/11/2012   Next Update Time: 04:45  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Faulty hardware has been identified and spares are being ordered.  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 5  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 03:40  
  Next Update Date: 03/11/2012   Next Update Time: 03:45  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Tasks have been raised for engineers to attend site.  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 4  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 02:34  
  Next Update Date: 03/11/2012   Next Update Time: 02:45  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Remote equipment switchover carried out and router reloaded.  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 3  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 01:45  
  Next Update Date: 03/11/2012   Next Update Time: 01:45  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Equipment is intermittently failing. Technical services engaged. Case escalated to vendor/  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 39154   Issue : 2  
  Detected Date: 02/11/2012   Detected Time: 23:02  
  Start Date: 02/11/2012   Start Time: 22:57  
  Anticipated Clear Date: 03/11/2012   Anticipated Clear Time: 01:03  
  Next Update Date: 03/11/2012   Next Update Time: 01:15  
     
  Incident Headline: : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Technical Supporthave been engaged.  
  Dialling Codes Affected:
01158011590116201179012124
012125012135012142012143012158
012160012162012168012169012170
01217201217401217701217801239
0124201267012700128501291
0129901327013480138601437
0144301452014530150901531
0155001559015620157001572
0159401600016300163301656
0166401676017430174601784
0178501792018340187301874
0188601902019220192601937
0195201994024762102476300247636
02476510247663029203302920400292081
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.