Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38991		Issue :	FINAL
	Detected Date:	01/11/2012		Detected Time:	11:14
	Start Date:	01/11/2012		Start Time:	00:38
	Actual Clear Date:	03/11/2012		Actual Clear Time:	14:00
	Incident Headline:	: GREAT HOCKHAM MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Cable repair was completed at 14:00. Service restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01953
	Duration:	2 days 13 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38991		Issue :	7
	Detected Date:	01/11/2012		Detected Time:	11:14
	Start Date:	01/11/2012		Start Time:	00:38
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	16:00
	Next Update Date:	03/11/2012		Next Update Time:	14:30
	Incident Headline:	: GREAT HOCKHAM MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Estimated repair time 15:00.
	Dialling Codes Affected:	01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT HOCKHAM MUX 301 : LOSS OF SERVICE : Reference 38991 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	38991		Issue :	6
	Detected Date:	01/11/2012		Detected Time:	11:14
	Start Date:	01/11/2012		Start Time:	00:38
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	16:00
	Next Update Date:	03/11/2012		Next Update Time:	12:00
	Incident Headline:	: GREAT HOCKHAM MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Repair of the damaged cable is ongoing.
	Dialling Codes Affected:	01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE : Reference 39154 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	FINAL
	Detected Date:	02/11/2012		Detected Time:	23:02
	Start Date:	02/11/2012		Start Time:	22:57
	Actual Clear Date:	03/11/2012		Actual Clear Time:	03:40
	Incident Headline:	: BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 03:40. Hardware has been subsequently changed to provide stability to router. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01158 01159 01162 01179 012124 012125 012135 012142 012143 012158 012160 012162 012168 012169 012170 012172 012174 012177 012178 01239 01242 01267 01270 01285 01291 01299 01327 01348 01386 01437 01443 01452 01453 01509 01531 01550 01559 01562 01570 01572 01594 01600 01630 01633 01656 01664 01676 01743 01746 01784 01785 01792 01834 01873 01874 01886 01902 01922 01926 01937 01952 01994 0247621 0247630 0247636 0247651 0247663 0292033 0292040 0292081
	Duration:	0 days 04 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE : Reference 39154 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	8
	Detected Date:	02/11/2012		Detected Time:	23:02
	Start Date:	02/11/2012		Start Time:	22:57
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	09:15
	Next Update Date:	03/11/2012		Next Update Time:	06:30
	Incident Headline:	: BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has been stable since 03:40 after a fault was identified with the fans. Engineers are currently changing hardware onsite to stabilise equipment.
	Dialling Codes Affected:	01158 01159 01162 01179 012124 012125 012135 012142 012143 012158 012160 012162 012168 012169 012170 012172 012174 012177 012178 01239 01242 01267 01270 01285 01291 01299 01327 01348 01386 01437 01443 01452 01453 01509 01531 01550 01559 01562 01570 01572 01594 01600 01630 01633 01656 01664 01676 01743 01746 01784 01785 01792 01834 01873 01874 01886 01902 01922 01926 01937 01952 01994 0247621 0247630 0247636 0247651 0247663 0292033 0292040 0292081

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE : Reference 39154 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	7
	Detected Date:	02/11/2012		Detected Time:	23:02
	Start Date:	02/11/2012		Start Time:	22:57
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	09:15
	Next Update Date:	03/11/2012		Next Update Time:	09:30
	Incident Headline:	: BIRMINGHAM4 EDGE ROUTE SWITCH23 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is awaiting delivery of replacement hardware, ETA 08:45.
	Dialling Codes Affected:	01158 01159 01162 01179 012124 012125 012135 012142 012143 012158 012160 012162 012168 012169 012170 012172 012174 012177 012178 01239 01242 01267 01270 01285 01291 01299 01327 01348 01386 01437 01443 01452 01453 01509 01531 01550 01559 01562 01570 01572 01594 01600 01630 01633 01656 01664 01676 01743 01746 01784 01785 01792 01834 01873 01874 01886 01902 01922 01926 01937 01952 01994 0247621 0247630 0247636 0247651 0247663 0292033 0292040 0292081

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	6
	Detected Date:	02/11/2012		Detected Time:	23:02
	Start Date:	02/11/2012		Start Time:	22:57
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	04:31
	Next Update Date:	03/11/2012		Next Update Time:	04:45
	Incident Headline:	: BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Faulty hardware has been identified and spares are being ordered.
	Dialling Codes Affected:	01158 01159 01162 01179 012124 012125 012135 012142 012143 012158 012160 012162 012168 012169 012170 012172 012174 012177 012178 01239 01242 01267 01270 01285 01291 01299 01327 01348 01386 01437 01443 01452 01453 01509 01531 01550 01559 01562 01570 01572 01594 01600 01630 01633 01656 01664 01676 01743 01746 01784 01785 01792 01834 01873 01874 01886 01902 01922 01926 01937 01952 01994 0247621 0247630 0247636 0247651 0247663 0292033 0292040 0292081

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	5
	Detected Date:	02/11/2012		Detected Time:	23:02
	Start Date:	02/11/2012		Start Time:	22:57
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	03:40
	Next Update Date:	03/11/2012		Next Update Time:	03:45
	Incident Headline:	: BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Tasks have been raised for engineers to attend site.
	Dialling Codes Affected:	01158 01159 01162 01179 012124 012125 012135 012142 012143 012158 012160 012162 012168 012169 012170 012172 012174 012177 012178 01239 01242 01267 01270 01285 01291 01299 01327 01348 01386 01437 01443 01452 01453 01509 01531 01550 01559 01562 01570 01572 01594 01600 01630 01633 01656 01664 01676 01743 01746 01784 01785 01792 01834 01873 01874 01886 01902 01922 01926 01937 01952 01994 0247621 0247630 0247636 0247651 0247663 0292033 0292040 0292081

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	4
	Detected Date:	02/11/2012		Detected Time:	23:02
	Start Date:	02/11/2012		Start Time:	22:57
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	02:34
	Next Update Date:	03/11/2012		Next Update Time:	02:45
	Incident Headline:	: BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Remote equipment switchover carried out and router reloaded.
	Dialling Codes Affected:	01158 01159 01162 01179 012124 012125 012135 012142 012143 012158 012160 012162 012168 012169 012170 012172 012174 012177 012178 01239 01242 01267 01270 01285 01291 01299 01327 01348 01386 01437 01443 01452 01453 01509 01531 01550 01559 01562 01570 01572 01594 01600 01630 01633 01656 01664 01676 01743 01746 01784 01785 01792 01834 01873 01874 01886 01902 01922 01926 01937 01952 01994 0247621 0247630 0247636 0247651 0247663 0292033 0292040 0292081

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	3
	Detected Date:	02/11/2012		Detected Time:	23:02
	Start Date:	02/11/2012		Start Time:	22:57
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	01:45
	Next Update Date:	03/11/2012		Next Update Time:	01:45
	Incident Headline:	: BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Equipment is intermittently failing. Technical services engaged. Case escalated to vendor/
	Dialling Codes Affected:	01158 01159 01162 01179 012124 012125 012135 012142 012143 012158 012160 012162 012168 012169 012170 012172 012174 012177 012178 01239 01242 01267 01270 01285 01291 01299 01327 01348 01386 01437 01443 01452 01453 01509 01531 01550 01559 01562 01570 01572 01594 01600 01630 01633 01656 01664 01676 01743 01746 01784 01785 01792 01834 01873 01874 01886 01902 01922 01926 01937 01952 01994 0247621 0247630 0247636 0247651 0247663 0292033 0292040 0292081

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE : Reference 39154 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39154		Issue :	2
	Detected Date:	02/11/2012		Detected Time:	23:02
	Start Date:	02/11/2012		Start Time:	22:57
	Anticipated Clear Date:	03/11/2012		Anticipated Clear Time:	01:03
	Next Update Date:	03/11/2012		Next Update Time:	01:15
	Incident Headline:	: BIRMINGHAM4 EDGE ROUTE SWITCH23 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical Supporthave been engaged.
	Dialling Codes Affected:	01158 01159 01162 01179 012124 012125 012135 012142 012143 012158 012160 012162 012168 012169 012170 012172 012174 012177 012178 01239 01242 01267 01270 01285 01291 01299 01327 01348 01386 01437 01443 01452 01453 01509 01531 01550 01559 01562 01570 01572 01594 01600 01630 01633 01656 01664 01676 01743 01746 01784 01785 01792 01834 01873 01874 01886 01902 01922 01926 01937 01952 01994 0247621 0247630 0247636 0247651 0247663 0292033 0292040 0292081

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.