Broadband Incident Report : CORTACHY MUX 001 : LOSS OF SERVICE (CI) : Reference 30906 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30906		Issue :	FINAL
	Detected Date:	15/08/2014		Detected Time:	16:20
	Start Date:	15/08/2014		Start Time:	16:20
	Actual Clear Date:	16/08/2014		Actual Clear Time:	10:21
	Incident Headline:	CORTACHY MUX 001 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10:21 after a hardware change at Cortachy and a software down load. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01575
	Duration:	0 days 18 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE : Reference 30785 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30785		Issue :	FINAL
	Detected Date:	14/08/2014		Detected Time:	18:56
	Start Date:	14/08/2014		Start Time:	18:56
	Actual Clear Date:	16/08/2014		Actual Clear Time:	08:25
	Incident Headline:	LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 08:25 after all the line card where removed and replaced one at a time to prove which one is faulty. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01829
	Duration:	1 days 13 hours 29 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORTACHY MUX 001 : LOSS OF SERVICE (CI) : Reference 30906 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30906		Issue :	2
	Detected Date:	15/08/2014		Detected Time:	16:20
	Start Date:	15/08/2014		Start Time:	16:20
	Anticipated Clear Date:	16/08/2014		Anticipated Clear Time:	03:00
	Next Update Date:	15/08/2014		Next Update Time:	23:30
	Incident Headline:	: CORTACHY MUX 001 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note the change of headline. This is now a loss of service. An engineer has attended site and investigated the failure. The root cause is a suspected hardware failure. Spare hardware is en route, ETA 11:30. An engineer will be tasked to site to meet the courier. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01575

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORTACHY MUX 001 : DEGRADED SERVICE (CI) : Reference 30906 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30906		Issue :	1
	Detected Date:	15/08/2014		Detected Time:	16:20
	Start Date:	15/08/2014		Start Time:	16:20
	Anticipated Clear Date:	15/08/2014		Anticipated Clear Time:	23:00
	Next Update Date:	15/08/2014		Next Update Time:	18:30
	Incident Headline:	: CORTACHY MUX 001 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01575

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE : Reference 30785 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30785		Issue :	3
	Detected Date:	14/08/2014		Detected Time:	18:56
	Start Date:	14/08/2014		Start Time:	18:56
	Anticipated Clear Date:	16/08/2014		Anticipated Clear Time:	06:00
	Next Update Date:	16/08/2014		Next Update Time:	03:00
	Incident Headline:	: LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Technical services have identified hardware which requires changing. This will be completed out of hours, after 02:00 on 16/08. Next update will be issued upon resolution of the degradation issues.
	Dialling Codes Affected:	01829

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE : Reference 30785 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30785		Issue :	2
	Detected Date:	14/08/2014		Detected Time:	18:56
	Start Date:	14/08/2014		Start Time:	18:56
	Anticipated Clear Date:	15/08/2014		Anticipated Clear Time:	06:00
	Next Update Date:	15/08/2014		Next Update Time:	01:00
	Incident Headline:	: LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical services have identified failed hardware which requires changing. This will be completed Out Of Hours. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01829

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE : Reference 30785 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30785		Issue :	1
	Detected Date:	14/08/2014		Detected Time:	18:56
	Start Date:	14/08/2014		Start Time:	18:56
	Anticipated Clear Date:	14/08/2014		Anticipated Clear Time:	22:30
	Next Update Date:	14/08/2014		Next Update Time:	20:30
	Incident Headline:	: LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01829

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP ESR15.BIRMINGHAM6.BROADBAND : EMERGENCY PLANNED WORKS : Reference 30157 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30157		Issue :	FINAL
	Detected Date:	11/08/2014		Detected Time:	00:21
	Start Date:	11/08/2014		Start Time:	00:21
	Actual Clear Date:	11/08/2014		Actual Clear Time:	02:19
	Incident Headline:	BBIP ESR15.BIRMINGHAM6.BROADBAND : EMERGENCY PLANNED WORKS
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Card in slot 5 have been replaced and service is now stable as of 02:19 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01162 01285 01295 01299 01443 01452 01453 01684 01685 01792 01902 01905 01938 01994 0247654 LLCM0 LLWM0
	Duration:	0 days 01 hours 58 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX28.READING6.BROADBAND.BT.NET : EMERGENCY PLANNED WORKS : Reference 30151 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30151		Issue :	FINAL
	Detected Date:	10/08/2014		Detected Time:	23:25
	Start Date:	10/08/2014		Start Time:	23:25
	Actual Clear Date:	11/08/2014		Actual Clear Time:	02:20
	Incident Headline:	: ERX28.READING6.BROADBAND.BT.NET : EMERGENCY PLANNED WORKS
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 02:20 by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01363 01803 01823
	Duration:	0 days 02 hours 55 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP ESR15.BIRMINGHAM6.BROADBAND : EMERGENCY PLANNED WORKS : Reference 30157 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30157		Issue :	1
	Detected Date:	11/08/2014		Detected Time:	00:21
	Start Date:	11/08/2014		Start Time:	00:21
	Anticipated Clear Date:	11/08/2014		Anticipated Clear Time:	04:00
	Next Update Date:	11/08/2014		Next Update Time:	04:00
	Incident Headline:	BBIP ESR15.BIRMINGHAM6.BROADBAND : EMERGENCY PLANNED WORKS
	Incident Details:	Planned outage for emergency change of card in slot 5, which keeps crashing, to fix the issue between 02:00 and 04:00 with an expected downtime window of 30 minutes. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Planned outage for emergency change of card in slot 5, which keeps crashing, to fix the issue between 02:00 and 04:00 with an expected downtime window of 30 minutes.
	Dialling Codes Affected:	01162 01285 01295 01299 01443 01452 01453 01684 01685 01792 01902 01905 01938 01994 0247654 LLCM0 LLWM0

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX28.READING6.BROADBAND.BT.NET : EMERGENCY PLANNED WORKS : Reference 30151 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30151		Issue :	1
	Detected Date:	10/08/2014		Detected Time:	23:25
	Start Date:	10/08/2014		Start Time:	23:25
	Anticipated Clear Date:	11/08/2014		Anticipated Clear Time:	04:00
	Next Update Date:	11/08/2014		Next Update Time:	04:00
	Incident Headline:	: ERX28.READING6.BROADBAND.BT.NET : EMERGENCY PLANNED WORKS
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Planned outage for emergency change of slot 5 to fix the issue between 02:00 and 04:00 with an expected downtime window of 30 mins.
	Dialling Codes Affected:	01363 01803 01823

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALSTON MUX 101 : LOSS OF SERVICE : Reference 29966 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29966		Issue :	FINAL
	Detected Date:	09/08/2014		Detected Time:	05:01
	Start Date:	09/08/2014		Start Time:	05:00
	Actual Clear Date:	10/08/2014		Actual Clear Time:	00:54
	Incident Headline:	: ALSTON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 00:54 after a hardware change. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01434
	Duration:	0 days 19 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.