Broadband Incident Report : : DARLEY : PARTIAL LOSS OF SERVICE : Reference 23582 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23582		Issue :	FINAL
	Detected Date:	30/07/2011		Detected Time:	08:26
	Start Date:	30/07/2011		Start Time:	08:24
	Actual Clear Date:	30/07/2011		Actual Clear Time:	08:57
	Incident Headline:	: DARLEY : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 08:57. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01423
	Duration:	0 days 00 hours 33 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DARLEY : PARTIAL LOSS OF SERVICE : Reference 23582 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23582		Issue :	1
	Detected Date:	30/07/2011		Detected Time:	08:26
	Start Date:	30/07/2011		Start Time:	08:24
	Anticipated Clear Date:	30/07/2011		Anticipated Clear Time:	10:24
	Incident Headline:	: DARLEY : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational teams are carrying out initial remote diagnostics.Next update will be at 10:00
	Dialling Codes Affected:	01423

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE : Reference 23560 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23560		Issue :	FINAL
	Detected Date:	29/07/2011		Detected Time:	18:45
	Start Date:	29/07/2011		Start Time:	18:41
	Actual Clear Date:	29/07/2011		Actual Clear Time:	22:13
	Incident Headline:	: CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 22:13 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01935 01963
	Duration:	0 days 03 hours 32 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE : Reference 23560 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23560		Issue :	3
	Detected Date:	29/07/2011		Detected Time:	18:45
	Start Date:	29/07/2011		Start Time:	18:41
	Anticipated Clear Date:	29/07/2011		Anticipated Clear Time:	22:50
	Incident Headline:	: CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer now on site investigating. Next update will be at 22:30
	Dialling Codes Affected:	01935 01963

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE : Reference 23560 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23560		Issue :	2
	Detected Date:	29/07/2011		Detected Time:	18:45
	Start Date:	29/07/2011		Start Time:	18:41
	Anticipated Clear Date:	29/07/2011		Anticipated Clear Time:	22:50
	Incident Headline:	: CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare card ordered, ETA to site 21:40. Engineer tasked to site. Next update will be at 22:20
	Dialling Codes Affected:	01935 01963

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE : Reference 23560 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23560		Issue :	1
	Detected Date:	29/07/2011		Detected Time:	18:45
	Start Date:	29/07/2011		Start Time:	18:41
	Anticipated Clear Date:	29/07/2011		Anticipated Clear Time:	20:41
	Incident Headline:	: CASTLE CARY NODE 05061 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	An engineer has been tasked to site and new hardware ordered. Next update will be at 19:40
	Dialling Codes Affected:	01935 01963

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTON FAVELL & EARLS BARTON MUX 101 : DEGRADED SERVICE : Reference 23443 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23443		Issue :	FINAL
	Detected Date:	29/07/2011		Detected Time:	04:31
	Start Date:	29/07/2011		Start Time:	04:29
	Actual Clear Date:	29/07/2011		Actual Clear Time:	07:54
	Incident Headline:	: WESTON FAVELL & EARLS BARTON MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 07:45; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01604
	Duration:	0 days 03 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTON FAVELL & EARLS BARTON MUX 101 : DEGRADED SERVICE : Reference 23443 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23443		Issue :	FINAL
	Detected Date:	29/07/2011		Detected Time:	04:31
	Start Date:	29/07/2011		Start Time:	04:29
	Actual Clear Date:	29/07/2011		Actual Clear Time:	07:54
	Incident Headline:	: WESTON FAVELL & EARLS BARTON MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of hr:min; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01604
	Duration:	0 days 03 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WESTON FAVELL & EARLS BARTON MUX 101 : DEGRADED SERVICE : Reference 23443 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23443		Issue :	3
	Detected Date:	29/07/2011		Detected Time:	04:31
	Start Date:	29/07/2011		Start Time:	04:29
	Anticipated Clear Date:	29/07/2011		Anticipated Clear Time:	09:01
	Incident Headline:	: WESTON FAVELL & EARLS BARTON MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 08:30
	Dialling Codes Affected:	01604

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 23210 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23210		Issue :	FINAL
	Detected Date:	27/07/2011		Detected Time:	05:02
	Start Date:	27/07/2011		Start Time:	05:02
	Actual Clear Date:	27/07/2011		Actual Clear Time:	18:56
	Incident Headline:	: LENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 18:56 by completion of dedicated recovery process. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01622
	Duration:	0 days 13 hours 54 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 23210 : Issue 12 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23210		Issue :	12
	Detected Date:	27/07/2011		Detected Time:	05:02
	Start Date:	27/07/2011		Start Time:	05:02
	Anticipated Clear Date:	27/07/2011		Anticipated Clear Time:	22:30
	Incident Headline:	: LENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	techincal support on route to site, ETA 21:00. Next update will be at 21:30
	Dialling Codes Affected:	01622

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE : Reference 23210 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23210		Issue :	11
	Detected Date:	27/07/2011		Detected Time:	05:02
	Start Date:	27/07/2011		Start Time:	05:02
	Anticipated Clear Date:	27/07/2011		Anticipated Clear Time:	20:30
	Incident Headline:	: LENHAM MUX 001 & MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Complex fault investgations ongoing. Next update will be at 19:30
	Dialling Codes Affected:	01622

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER MUX 101 : LOSS OF SERVICE : Reference 23266 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23266		Issue :	FINAL
	Detected Date:	27/07/2011		Detected Time:	14:15
	Start Date:	27/07/2011		Start Time:	14:11
	Actual Clear Date:	27/07/2011		Actual Clear Time:	17:45
	Incident Headline:	: EXETER MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 17:45 by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01392
	Duration:	0 days 03 hours 34 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER MUX 101 : LOSS OF SERVICE : Reference 23266 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23266		Issue :	4
	Detected Date:	27/07/2011		Detected Time:	14:15
	Start Date:	27/07/2011		Start Time:	14:11
	Anticipated Clear Date:	27/07/2011		Anticipated Clear Time:	19:15
	Incident Headline:	: EXETER MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer on site changing a card. Next update will be at 18:35
	Dialling Codes Affected:	01392

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.