Saturday, December 26, 2015

Broadband Incident Report : ADSL : LLANBEDROG MUX 101 : LOSS OF SERVICE (CI) : Reference 59333 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 59333   Issue : FINAL  
  Detected Date: 26/12/2015   Detected Time: 17:12  
  Start Date: 26/12/2015   Start Time: 17:10  
  Actual Clear Date: 26/12/2015   Actual Clear Time: 19:10  
     
  Incident Headline: ADSL : LLANBEDROG MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service fully restored at 19:10 after a card change at Newtown. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01758
 
  Duration: 0 days 02 hours 00 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LLANBEDROG MUX 101 : LOSS OF SERVICE (CI) : Reference 59333 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 59333   Issue : FINAL  
  Detected Date: 26/12/2015   Detected Time: 17:12  
  Start Date: 26/12/2015   Start Time: 17:10  
  Actual Clear Date: 26/12/2015   Actual Clear Time: 19:10  
     
  Incident Headline: : LLANBEDROG MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:10 after a card change at Newtown. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01758
 
  Duration: 0 days 02 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LLANBEDROG MUX 101 : LOSS OF SERVICE (CI) : Reference 59333 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 59333   Issue : 2  
  Detected Date: 26/12/2015   Detected Time: 17:12  
  Start Date: 26/12/2015   Start Time: 17:10  
  Anticipated Clear Date: 26/12/2015   Anticipated Clear Time: 19:10  
  Next Update Date: 26/12/2015   Next Update Time: 18:12  
     
  Incident Headline: : LLANBEDROG MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for {87} Broadband customers.LZO-ADSL-101

Current Situation: Engineer now on site investigating cause of the failure.
 
  Dialling Codes Affected:
01758
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LLANBEDROG MUX 101 : LOSS OF SERVICE (CI) : Reference 59333 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 59333   Issue : 1  
  Detected Date: 26/12/2015   Detected Time: 17:12  
  Start Date: 26/12/2015   Start Time: 17:10  
  Anticipated Clear Date: 26/12/2015   Anticipated Clear Time: 19:10  
  Next Update Date: 26/12/2015   Next Update Time: 18:12  
     
  Incident Headline: : LLANBEDROG MUX 101 : LOSS OF SERVICE (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01758
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, December 23, 2015

Broadband Incident Report : ADSL :[LOCHGOILHEAD]: MUX 101 : LOSS OF SERVICE : Reference 59102 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 59102   Issue : FINAL  
  Detected Date: 23/12/2015   Detected Time: 14:07  
  Start Date: 23/12/2015   Start Time: 13:57  
  Actual Clear Date: 23/12/2015   Actual Clear Time: 13:57  
     
  Incident Headline: ADSL :[LOCHGOILHEAD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Incident cancelled due to local power outage  
  Closure Details: Incident cancelled due to local power outage BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01301
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[LOCHGOILHEAD]: MUX 101 : LOSS OF SERVICE : Reference 59102 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 59102   Issue : 1  
  Detected Date: 23/12/2015   Detected Time: 14:07  
  Start Date: 23/12/2015   Start Time: 13:57  
  Anticipated Clear Date: 23/12/2015   Anticipated Clear Time: 18:07  
  Next Update Date: 23/12/2015   Next Update Time: 15:07  
     
  Incident Headline: ADSL :[LOCHGOILHEAD]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01301
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, December 21, 2015

Broadband Incident Report : ADSL :[DUTTON DIFFETH]: MUX 101 : LOSS OF SERVICE : Reference 58799 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58799   Issue : FINAL  
  Detected Date: 21/12/2015   Detected Time: 17:28  
  Start Date: 21/12/2015   Start Time: 17:22  
  Actual Clear Date: 21/12/2015   Actual Clear Time: 19:23  
     
  Incident Headline: ADSL :[DUTTON DIFFETH]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19:23 after a card change at Chester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01978
 
  Duration: 0 days 02 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DUTTON DIFFETH]: MUX 101 : LOSS OF SERVICE : Reference 58799 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58799   Issue : FINAL  
  Detected Date: 21/12/2015   Detected Time: 17:28  
  Start Date: 21/12/2015   Start Time: 17:22  
  Actual Clear Date: 21/12/2015   Actual Clear Time: 19:23  
     
  Incident Headline: ADSL :[DUTTON DIFFETH]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service  
  Closure Details: Service fully restored at 19:23 after a card change at Chester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01978
 
  Duration: 0 days 02 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DUTTON DIFFETH]: MUX 101 : LOSS OF SERVICE : Reference 58799 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58799   Issue : 2  
  Detected Date: 21/12/2015   Detected Time: 17:28  
  Start Date: 21/12/2015   Start Time: 17:22  
  Anticipated Clear Date: 21/12/2015   Anticipated Clear Time: 23:00  
  Next Update Date: 21/12/2015   Next Update Time: 23:00  
     
  Incident Headline: ADSL :[DUTTON DIFFETH]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This is running as a child case of the parent P1 incident IMT58803/15. All further internal updates regarding customer impact and recovery actions will be via that incident. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:
01978
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[DUTTON DIFFETH]: MUX 101 : LOSS OF SERVICE : Reference 58799 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58799   Issue : 1  
  Detected Date: 21/12/2015   Detected Time: 17:28  
  Start Date: 21/12/2015   Start Time: 17:22  
  Anticipated Clear Date: 21/12/2015   Anticipated Clear Time: 21:28  
  Next Update Date: 21/12/2015   Next Update Time: 18:28  
     
  Incident Headline: ADSL :[DUTTON DIFFETH]: MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01978
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Sunday, December 20, 2015

Broadband Incident Report : ADSL : MULTIPLE MUXS SOMERSET : LOSS OF SERVICE : Reference 58688 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58688   Issue : FINAL  
  Detected Date: 20/12/2015   Detected Time: 14:16  
  Start Date: 20/12/2015   Start Time: 14:16  
  Actual Clear Date: 20/12/2015   Actual Clear Time: 15:06  
     
  Incident Headline: ADSL : MULTIPLE MUXS SOMERSET : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a loss of service.  
  Closure Details: Service fully restored at 15:06 after a hardware change at Exeter. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01458017610182301934
 
  Duration: 0 days 00 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS SOMERSET : LOSS OF SERVICE : Reference 58688 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58688   Issue : 2  
  Detected Date: 20/12/2015   Detected Time: 14:16  
  Start Date: 20/12/2015   Start Time: 14:16  
  Anticipated Clear Date: 20/12/2015   Anticipated Clear Time: 16:16  
  Next Update Date: 20/12/2015   Next Update Time: 15:16  
     
  Incident Headline: : MULTIPLE MUXS SOMERSET : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Fault diagnosis is ongoing.  
  Dialling Codes Affected:
01458017610182301934
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS SOMERSET : LOSS OF SERVICE : Reference 58688 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 58688   Issue : 1  
  Detected Date: 20/12/2015   Detected Time: 14:16  
  Start Date: 20/12/2015   Start Time: 14:16  
  Anticipated Clear Date: 20/12/2015   Anticipated Clear Time: 16:16  
  Next Update Date: 20/12/2015   Next Update Time: 15:16  
     
  Incident Headline: : MULTIPLE MUXS SOMERSET : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01458017610182301934
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.