Saturday, March 31, 2012

Broadband Incident Report : : MULTIPLE MUXS IN TIVERTON AREA : LOSS OF SERVICE : Reference 9669 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9669   Issue : FINAL  
  Detected Date: 31/03/2012   Detected Time: 05:42  
  Start Date: 31/03/2012   Start Time: 05:00  
  Actual Clear Date: 31/03/2012   Actual Clear Time: 05:29  
     
  Incident Headline: : MULTIPLE MUXS IN TIVERTON AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Please note change to start time as 05.00. Service has been restored as of 05.29; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01884
 
  Duration: 0 days 00 hours 29 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXS IN TIVERTON AREA : LOSS OF SERVICE : Reference 9669 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9669   Issue : 1  
  Detected Date: 31/03/2012   Detected Time: 05:42  
  Start Date: 31/03/2012   Start Time: 05:42  
  Anticipated Clear Date: 31/03/2012   Anticipated Clear Time: 09:42  
  Next Update Date: 31/03/2012   Next Update Time: 07:00  
     
  Incident Headline: : MULTIPLE MUXS IN TIVERTON AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01884
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, March 30, 2012

SERIOUS Incident Report :21CN WBC : FARADAY : LOSS OF SERVICE : Reference 9600 : Issue 2 :

  BT Wholesale - 21CN SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users and/or services  
     
  BT Incident Reference: 9600   Issue : 2  
  Detected DATE: 30/03/2012   Detected TIME: 11:33  
  START DATE: 30/03/2012   START TIME: 11:07  
  Anticipated CLEAR DATE: 30/03/2012   Anticipated CLEAR TIME: 13:30  
  Next Update Date: 30/03/2012   Next Update Time: 13:30  
     
  Incident Headline: 21CN WBC : FARADAY : LOSS OF SERVICE  
     
  Incident Details: Some of your 21CN services may have been affected.  
  Progress Details: A technical conference call has been established, a BT Operate engineer has been tasked to site (Estimated time of arrival 12:10) and technical support & vendor support has been engaged.  
  Services Type & Count : Handover Service 2
WBMC Shared Host Link 2
WBMC Shared Service 1
 
       

Thursday, March 29, 2012

Broadband Incident Report : : PRESTON - MANCHESTER : LOSS OF SERVICE : Reference 9446 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9446   Issue : FINAL  
  Detected Date: 29/03/2012   Detected Time: 13:58  
  Start Date: 29/03/2012   Start Time: 13:51  
  Actual Clear Date: 29/03/2012   Actual Clear Time: 18:10  
     
  Incident Headline: : PRESTON - MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:10; by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01200
 
  Duration: 0 days 04 hours 19 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PETERBOROUGH - MILTON KEYNES : LOSS OF SERVICE : Reference 9445 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9445   Issue : FINAL  
  Detected Date: 29/03/2012   Detected Time: 13:54  
  Start Date: 29/03/2012   Start Time: 13:54  
  Actual Clear Date: 29/03/2012   Actual Clear Time: 18:10  
     
  Incident Headline: : PETERBOROUGH - MILTON KEYNES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:10; by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01406
 
  Duration: 0 days 04 hours 16 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PETERBOROUGH - MILTON KEYNES : LOSS OF SERVICE : Reference 9445 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9445   Issue : 4  
  Detected Date: 29/03/2012   Detected Time: 13:54  
  Start Date: 29/03/2012   Start Time: 13:54  
  Anticipated Clear Date: 29/03/2012   Anticipated Clear Time: 21:30  
  Next Update Date: 29/03/2012   Next Update Time: 21:30  
     
  Incident Headline: : PETERBOROUGH - MILTON KEYNES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 21.30
 
  Dialling Codes Affected:
01406
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PRESTON - MANCHESTER : LOSS OF SERVICE : Reference 9446 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9446   Issue : 3  
  Detected Date: 29/03/2012   Detected Time: 13:58  
  Start Date: 29/03/2012   Start Time: 13:51  
  Anticipated Clear Date: 29/03/2012   Anticipated Clear Time: 21:30  
  Next Update Date: 29/03/2012   Next Update Time: 21:30  
     
  Incident Headline: : PRESTON - MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update 21.30
 
  Dialling Codes Affected:
01200
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : PETERBOROUGH - MILTON KEYNES : LOSS OF SERVICE : Reference 9445 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9445   Issue : 3  
  Detected Date: 29/03/2012   Detected Time: 13:54  
  Start Date: 29/03/2012   Start Time: 13:54  
  Anticipated Clear Date: 29/03/2012   Anticipated Clear Time: 17:30  
  Next Update Date: 29/03/2012   Next Update Time: 17:00  
     
  Incident Headline: PETERBOROUGH - MILTON KEYNES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 17.00.  
  Dialling Codes Affected:
01406
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : PRESTON - MANCHESTER : LOSS OF SERVICE : Reference 9446 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9446   Issue : 2  
  Detected Date: 29/03/2012   Detected Time: 13:58  
  Start Date: 29/03/2012   Start Time: 13:51  
  Anticipated Clear Date: 29/03/2012   Anticipated Clear Time: 16:45  
  Next Update Date: 29/03/2012   Next Update Time: 16:30  
     
  Incident Headline: PRESTON - MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 16.30.  
  Dialling Codes Affected:
01200
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PETERBOROUGH NODE810096: PARTIAL LOSS OF SERVICE : Reference 9445 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9445   Issue : 2  
  Detected Date: 29/03/2012   Detected Time: 13:54  
  Start Date: 29/03/2012   Start Time: 13:54  
  Anticipated Clear Date: 29/03/2012   Anticipated Clear Time: 17:00  
  Next Update Date: 29/03/2012   Next Update Time: 15:30  
     
  Incident Headline: : PETERBOROUGH NODE810096: PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Circuit is currently being rebuilt by the provision team and awaiting outcome. Next update will be at 15:30

 
  Dialling Codes Affected:
01406
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : PRESTON - MANCHESTER : LOSS OF SERVICE : Reference 9446 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9446   Issue : 1  
  Detected Date: 29/03/2012   Detected Time: 13:58  
  Start Date: 29/03/2012   Start Time: 13:51  
  Anticipated Clear Date: 29/03/2012   Anticipated Clear Time: 15:51  
  Next Update Date: 29/03/2012   Next Update Time: 15:30  
     
  Incident Headline: PRESTON - MANCHESTER : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 15.30.  
  Dialling Codes Affected:
01200
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PETERBOROUGH NODE810096: PARTIAL LOSS OF SERVICE : Reference 9445 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9445   Issue : 1  
  Detected Date: 29/03/2012   Detected Time: 13:54  
  Start Date: 29/03/2012   Start Time: 13:54  
  Anticipated Clear Date: 29/03/2012   Anticipated Clear Time: 15:54  
  Next Update Date: 29/03/2012   Next Update Time: 14:30  
     
  Incident Headline: : PETERBOROUGH NODE810096: PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Loss of internet services for 255 Broadband end users. Completing initial diagnostics. Next update will be at 02:30
 
  Dialling Codes Affected:
01406
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, March 28, 2012

Broadband Incident Report : : BASINGSTOKE NODE 05011 : PARTIAL LOSS OF SERVICE : Reference 9264 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9264   Issue : FINAL  
  Detected Date: 28/03/2012   Detected Time: 16:42  
  Start Date: 28/03/2012   Start Time: 16:42  
  Actual Clear Date: 28/03/2012   Actual Clear Time: 17:17  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 17:17; by completing: a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0125201256014200196201980
01252012560142001962
 
  Duration: 0 days 00 hours 35 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BASINGSTOKE NODE 05011 : PARTIAL LOSS OF SERVICE : Reference 9264 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 9264   Issue : 1  
  Detected Date: 28/03/2012   Detected Time: 16:42  
  Start Date: 28/03/2012   Start Time: 16:42  
  Anticipated Clear Date: 28/03/2012   Anticipated Clear Time: 18:42  
  Next Update Date: 28/03/2012   Next Update Time: 17:50  
     
  Incident Headline: : BASINGSTOKE NODE 05011 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: An engineer has now arrived on site and started initial diagnostics.  
  Dialling Codes Affected:
0125201256014200196201980
01252012560142001962
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.