Saturday, January 23, 2010

Broadband Incident Report : IPSWICH ATM NODE 3 : INTERMITTENT LOSS OF SERVICE : Reference 2186 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2186   Issue : FINAL  
  Detected Date: 23/01/2010   Detected Time: 08:26  
  Start Date: 23/01/2010   Start Time: 08:17  
  Actual Clear Date: 23/01/2010   Actual Clear Time: 14:40  
     
  Incident Headline: IPSWICH ATM NODE 3 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored.

This issue may have been due to an Equipment Failure
-----------------------------------

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
0147301493015020172801787
01473014930150201728
  
     

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Broadband Incident Report : IPSWICH ATM NODE 3 : INTERMITTENT LOSS OF SERVICE : Reference 2186 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2186   Issue : 5  
  Detected Date: 23/01/2010   Detected Time: 08:26  
  Start Date: 23/01/2010   Start Time: 08:17  
  Anticipated Clear Date: 23/01/2010   Anticipated Clear Time: 15:45  
     
  Incident Headline: IPSWICH ATM NODE 3 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0147301493015020172801787
01473014930150201728
  
     

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System Time Stamp: 23/01/2010 14:13

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Broadband Incident Report : IPSWICH ATM NODE 3 : INTERMITTENT LOSS OF SERVICE : Reference 2186 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2186   Issue : 4  
  Detected Date: 23/01/2010   Detected Time: 08:26  
  Start Date: 23/01/2010   Start Time: 08:17  
  Anticipated Clear Date: 23/01/2010   Anticipated Clear Time: 14:15  
     
  Incident Headline: IPSWICH ATM NODE 3 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0147301493015020172801787
01473014930150201728
  
     

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System Time Stamp: 23/01/2010 12:44

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Broadband Incident Report : IPSWICH ATM NODE 3 : INTERMITTENT LOSS OF SERVICE : Reference 2186 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2186   Issue : 3  
  Detected Date: 23/01/2010   Detected Time: 08:26  
  Start Date: 23/01/2010   Start Time: 08:17  
  Anticipated Clear Date: 23/01/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: IPSWICH ATM NODE 3 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0147301493015020172801787
01473014930150201728
  
     

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System Time Stamp: 23/01/2010 12:02

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Broadband Incident Report : IPSWICH ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 2186 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2186   Issue : 2  
  Detected Date: 23/01/2010   Detected Time: 08:26  
  Start Date: 23/01/2010   Start Time: 08:17  
  Anticipated Clear Date: 23/01/2010   Anticipated Clear Time: 11:30  
     
  Incident Headline: IPSWICH ATM NODE 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0147301493015020172801787
01473014930150201728
  
     

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System Time Stamp: 23/01/2010 09:32

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Broadband Incident Report : IPSWICH ATM NODE 3 : PARTIAL LOSS OF SERVICE : Reference 2186 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2186   Issue : 1  
  Detected Date: 23/01/2010   Detected Time: 08:26  
  Start Date: 23/01/2010   Start Time: 08:17  
  Anticipated Clear Date: 23/01/2010   Anticipated Clear Time: 10:17  
     
  Incident Headline: IPSWICH ATM NODE 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html		  
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.		  
  Dialling Codes Affected:
0147301493015020172801787
01473014930150201728
  
     

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System Time Stamp: 23/01/2010 08:45

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Friday, January 22, 2010

Broadband Incident Report : : BROADCHALKE MUX 101, IDMISTON MUX 001& MSAN 301, SHREWTON MUX 001 : LOSS OF SERVICE : Reference 2046 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2046   Issue : FINAL  
  Detected Date: 21/01/2010   Detected Time: 20:14  
  Start Date: 21/01/2010   Start Time: 20:12  
  Actual Clear Date: 22/01/2010   Actual Clear Time: 00:40  
     
  Incident Headline: : BROADCHALKE MUX 101, IDMISTON MUX 001& MSAN 301, SHREWTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

This issue may have been due to an Equipment Failure.

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
0172201980
  
     

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System Time Stamp: 22/01/2010 01:06

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Thursday, January 21, 2010

Broadband Incident Report : : BROADCHALKE MUX 101, IDMISTON MUX 001& MSAN 301, SHREWTON MUX 001 : LOSS OF SERVICE : Reference 2046 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2046   Issue : 4  
  Detected Date: 21/01/2010   Detected Time: 20:14  
  Start Date: 21/01/2010   Start Time: 20:12  
  Anticipated Clear Date: 22/01/2010   Anticipated Clear Time: 01:15  
     
  Incident Headline: : BROADCHALKE MUX 101, IDMISTON MUX 001& MSAN 301, SHREWTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0172201980
  
     

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System Time Stamp: 21/01/2010 22:33

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Broadband Incident Report : : BROADCHALKE MUX 101, IDMISTON MUX 001& MSAN 301, SHREWTON MUX 001 : LOSS OF SERVICE : Reference 2046 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2046   Issue : 3  
  Detected Date: 21/01/2010   Detected Time: 20:14  
  Start Date: 21/01/2010   Start Time: 20:12  
  Anticipated Clear Date: 21/01/2010   Anticipated Clear Time: 23:02  
     
  Incident Headline: : BROADCHALKE MUX 101, IDMISTON MUX 001& MSAN 301, SHREWTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0172201980
  
     

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System Time Stamp: 21/01/2010 22:05

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Broadband Incident Report : : BROADCHALKE MUX 101, DEREHAM MUX 001, SHREWTON MUX 001 : LOSS OF SERVICE : Reference 2046 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2046   Issue : 2  
  Detected Date: 21/01/2010   Detected Time: 20:14  
  Start Date: 21/01/2010   Start Time: 20:12  
  Anticipated Clear Date: 21/01/2010   Anticipated Clear Time: 22:12  
     
  Incident Headline: : BROADCHALKE MUX 101, DEREHAM MUX 001, SHREWTON MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0172201980
  
     

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System Time Stamp: 21/01/2010 20:41

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****SPAM:5.7**** Broadband SERIOUS Incident Report : : EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE : Reference 1896 : Issue FINAL :

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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1896   Issue : FINAL  
  Detected Date: 20/01/2010   Detected Time: 13:46  
  Start Date: 20/01/2010   Start Time: 13:46  
  Actual Clear Date: 20/01/2010   Actual Clear Time: 15:10  
     
  Incident Headline: : EDGE ROUTE SWITCH 3 EDINBURGH 2 : LOSS OF SERVICE  
     
  Incident Details: On 20th Jan 2010, BT experienced some difficulties with Edge switch router at Edinburgh The fault was identified at 13:46.
The difficulty was as a result of Equipment failure.
 
  Progress Details: Service has been restored by completing a

Power Cycle
This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.		  
  Dialling Codes Affected:
028901224012280122901259
0129401307013131013133013145
013146013147013153013156013165
01316601324013340134301346
0135001358013810138201383
013870138801389014143014156
014157014158014161014164014176
014177014184014187014188014195
0143401461014630146701471
0147501505015060154201560
0156101563015920159501655
0167001697016980173801771
0177901786018350185201879
0189901903019122019123019124
019125019126019128019129019137
019138019142019144019148019149
01915101915301915601915801955
01975019880199702825820282588
02827640282766028448202879300287939
02879540287963028796402882240288225
02886750288676028877202887750289020
02890220289028028902902890340289038
02890400289050028905802890590289066
02890680289070028907902890800289083
02890840289087028909102890930289094
0289096028918702892610289093
  
     

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System Time Stamp: 21/01/2010 01:09

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Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE : Reference 1884 : Issue 8 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1884   Issue : 8  
  Detected Date: 20/01/2010   Detected Time: 11:05  
  Start Date: 20/01/2010   Start Time: 11:02  
  Anticipated Clear Date: 21/01/2010   Anticipated Clear Time: 09:00  
     
  Incident Headline: : CARBOST MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site. Due to heavy snow in the area no resource will be able to attend until daylight hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01478
  
     

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System Time Stamp: 21/01/2010 00:27

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Wednesday, January 20, 2010

Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE : Reference 1884 : Issue 7 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1884   Issue : 7  
  Detected Date: 20/01/2010   Detected Time: 11:05  
  Start Date: 20/01/2010   Start Time: 11:02  
  Anticipated Clear Date: 21/01/2010   Anticipated Clear Time: 00:15  
     
  Incident Headline: : CARBOST MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01478
  
     

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System Time Stamp: 20/01/2010 22:40

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Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE : Reference 1884 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1884   Issue : 6  
  Detected Date: 20/01/2010   Detected Time: 11:05  
  Start Date: 20/01/2010   Start Time: 11:02  
  Anticipated Clear Date: 20/01/2010   Anticipated Clear Time: 22:02  
     
  Incident Headline: : CARBOST MUX 001 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01478
  
     

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System Time Stamp: 20/01/2010 21:08

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