Saturday, December 11, 2010

Broadband Incident Report : BARNINGHAM DSL 101,STILLINGTON MDSL 101 & SEDGEFIELD MSAN 301 : DEGRADED SERVICE : Reference 34623 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34623   Issue : FINAL  
  Detected Date: 11/12/2010   Detected Time: 16:43  
  Start Date: 11/12/2010   Start Time: 16:34  
  Actual Clear Date: 11/12/2010   Actual Clear Time: 16:41  
     
  Incident Headline: BARNINGHAM DSL 101,STILLINGTON MDSL 101 & SEDGEFIELD MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a
Card Reseat
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0174001833
 
     

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System Time Stamp: 11/12/2010 17:40

Broadband Incident Report : BARNINGHAM DSL 101,STILLINGTON MDSL 101 & SEDGEFIELD MSAN 301 : DEGRADED SERVICE : Reference 34623 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34623   Issue : 3  
  Detected Date: 11/12/2010   Detected Time: 16:43  
  Start Date: 11/12/2010   Start Time: 16:41  
  Anticipated Clear Date: 11/12/2010   Anticipated Clear Time: 18:15  
     
  Incident Headline: BARNINGHAM DSL 101,STILLINGTON MDSL 101 & SEDGEFIELD MSAN 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0174001833
 
     

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System Time Stamp: 11/12/2010 17:10

Broadband Incident Report : BARNINGHAM DSL 101 : DEGRADED SERVICE : Reference 34623 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34623   Issue : 2  
  Detected Date: 11/12/2010   Detected Time: 16:43  
  Start Date: 11/12/2010   Start Time: 16:41  
  Anticipated Clear Date: 11/12/2010   Anticipated Clear Time: 18:00  
     
  Incident Headline: BARNINGHAM DSL 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01833
 
     

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System Time Stamp: 11/12/2010 16:55

Broadband Incident Report : BARNINGHAM : DEGRADED SERVICE : Reference 34623 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34623   Issue : 1  
  Detected Date: 11/12/2010   Detected Time: 16:43  
  Start Date: 11/12/2010   Start Time: 16:41  
  Anticipated Clear Date: 11/12/2010   Anticipated Clear Time: 18:41  
     
  Incident Headline: BARNINGHAM : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01833
 
     

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System Time Stamp: 11/12/2010 16:51

Thursday, December 9, 2010

Broadband Incident Report : : 18 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34428   Issue : FINAL  
  Detected Date: 09/12/2010   Detected Time: 12:04  
  Start Date: 09/12/2010   Start Time: 09:00  
  Actual Clear Date: 09/12/2010   Actual Clear Time: 20:00  
     
  Incident Headline: : 18 MUXS : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Cable replacement
This issue was due to
A Faulty cable
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0125601296013560146301479
0156101577016250163301794
01946028295502879540287964
 
     

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System Time Stamp: 09/12/2010 20:24

Broadband Incident Report : : 18 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34428   Issue : 6  
  Detected Date: 09/12/2010   Detected Time: 12:04  
  Start Date: 09/12/2010   Start Time: 09:00  
  Anticipated Clear Date: 09/12/2010   Anticipated Clear Time: 19:10  
     
  Incident Headline: : 18 MUXS : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0125601296013560146301479
0156101577016250163301794
01946028295502879540287964
 
     

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System Time Stamp: 09/12/2010 18:21

Broadband Incident Report : : 16 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34428   Issue : 5  
  Detected Date: 09/12/2010   Detected Time: 12:04  
  Start Date: 09/12/2010   Start Time: 09:00  
  Anticipated Clear Date: 09/12/2010   Anticipated Clear Time: 17:34  
     
  Incident Headline: : 16 MUXS : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Engineers have been tasked to site and
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0125601296013560146301479
0156101577016250163301794
01946028295502879540287964
 
     

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System Time Stamp: 09/12/2010 16:40

Broadband Incident Report : 16 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34428   Issue : 4  
  Detected Date: 09/12/2010   Detected Time: 12:04  
  Start Date: 09/12/2010   Start Time: 09:00  
  Anticipated Clear Date: 09/12/2010   Anticipated Clear Time: 16:30  
     
  Incident Headline: 16 MUXS : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0125601296013560146301479
0156101577016250163301794
01946028295502879540287964
 
     

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System Time Stamp: 09/12/2010 14:45

Broadband Incident Report : 16 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34428   Issue : 3  
  Detected Date: 09/12/2010   Detected Time: 12:04  
  Start Date: 09/12/2010   Start Time: 11:55  
  Anticipated Clear Date: 09/12/2010   Anticipated Clear Time: 15:00  
     
  Incident Headline: 16 MUXS : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0125601296013560146301479
0156101577016250163301794
01946028295502879540287964
 
     

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System Time Stamp: 09/12/2010 14:05

****SPAM:5.3**** Broadband Incident Report : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE : Reference 34204 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34204   Issue : FINAL  
  Detected Date: 07/12/2010   Detected Time: 14:10  
  Start Date: 07/12/2010   Start Time: 14:00  
  Actual Clear Date: 09/12/2010   Actual Clear Time: 01:34  
     
  Incident Headline: EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a degradation of Broadband Service.  
  Progress Details: Service has been restored by completing a

Card Change

This issue may have been due to

an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120601207012240122801229
0123601241012590126101289
0129001292012940130701309
013122013125013126013130013131
013133013144013145013146013147
013153013155013156013162013165
013166013167013240133001333
0133401339013430134601349
0135001355013560135701358
0136001361013690138101382
0138301387013880138901397
01408014120014122014123014124
014133014134014141014142014143
014154014155014156014157014158
014162014163014164014176014177
014178014184014188014193014194
01419501429014340143601445
0145001461014630146501466
0146701470014750147801479
0149901501015050150601539
0154201546015550155601557
0156101563015690157301575
0157701583015920159501620
0163101655016610166501667
0166801670016710167401683
0169701698017000172101738
0175001764017680177601779
0178601806018080180901838
0184701848018510185601857
0186201875018770188201890
0189601900019121019122019123
019124019125019126019127019128
019129019134019137019138019141
019142019143019144019145019147
019148019149019151019156019158
0193101946019550195701967
0197501988028207302825870282589
02827640282765028276602830850283088
02838310283832028383402838830283884
02838850283889028406302841730284175
02841760284177028427302842770284372
02843750284482028663202866340286862
02868650287032028703402870350287083
02871260287127028712802871290287130
02871310287132028713402871350287136
02871370287138028713902871410287184
02871860287188028777202877760287930
02879390287946028795402879630287964
02879650288075028807702881640288167
02882830288289028855502886750288676
02887720288774028877502887760288954
02889560289020028902202890230289024
02890270289028028902902890300289031
02890320289033028903502890360289041
02890430289047028904802890500289058
02890590289060028906102890620289065
02890670289074028907502890800289081
02890850289086028908702890900289091
02890920289093028909402890960289127
02891450289146028914702891810289185
02891860289188028925802892600289262
02892630289264028926602892670289332
02893350289336028944202894430289445
02894470289448028975102897520289756
02897510289752
 
     

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System Time Stamp: 09/12/2010 02:50

Wednesday, December 8, 2010

Broadband Incident Report : : DUNBLANE MSAN 301 : LOSS OF SERVICE : Reference 34256 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34256   Issue : FINAL  
  Detected Date: 08/12/2010   Detected Time: 07:30  
  Start Date: 08/12/2010   Start Time: 06:54  
  Actual Clear Date: 08/12/2010   Actual Clear Time: 13:00  
     
  Incident Headline: : DUNBLANE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01786
 
     

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System Time Stamp: 08/12/2010 19:28

Broadband Incident Report : : DUNBLANE MSAN 301 : LOSS OF SERVICE : Reference 34256 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34256   Issue : 4  
  Detected Date: 08/12/2010   Detected Time: 07:30  
  Start Date: 08/12/2010   Start Time: 06:54  
  Anticipated Clear Date: 09/12/2010   Anticipated Clear Time: 08:30  
     
  Incident Headline: : DUNBLANE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
----------------------------------
An Engineer has been tasked to site but unable to attend due to adverse weather conditions and road closures in area.
----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01786
 
     

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System Time Stamp: 08/12/2010 17:22

Broadband Incident Report : : DUNBLANE MSAN 301 : LOSS OF SERVICE : Reference 34256 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 34256   Issue : 3  
  Detected Date: 08/12/2010   Detected Time: 07:30  
  Start Date: 08/12/2010   Start Time: 06:54  
  Anticipated Clear Date: 08/12/2010   Anticipated Clear Time: 16:30  
     
  Incident Headline: : DUNBLANE MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
.
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01786
 
     

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System Time Stamp: 08/12/2010 12:20