Broadband Incident Report : BARNINGHAM DSL 101,STILLINGTON MDSL 101 & SEDGEFIELD MSAN 301 : DEGRADED SERVICE : Reference 34623 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34623		Issue :	FINAL
	Detected Date:	11/12/2010		Detected Time:	16:43
	Start Date:	11/12/2010		Start Time:	16:34
	Actual Clear Date:	11/12/2010		Actual Clear Time:	16:41
	Incident Headline:	BARNINGHAM DSL 101,STILLINGTON MDSL 101 & SEDGEFIELD MSAN 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01740 01833

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System Time Stamp: 11/12/2010 17:40

Broadband Incident Report : BARNINGHAM DSL 101,STILLINGTON MDSL 101 & SEDGEFIELD MSAN 301 : DEGRADED SERVICE : Reference 34623 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34623		Issue :	3
	Detected Date:	11/12/2010		Detected Time:	16:43
	Start Date:	11/12/2010		Start Time:	16:41
	Anticipated Clear Date:	11/12/2010		Anticipated Clear Time:	18:15
	Incident Headline:	BARNINGHAM DSL 101,STILLINGTON MDSL 101 & SEDGEFIELD MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01740 01833

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System Time Stamp: 11/12/2010 17:10

Broadband Incident Report : BARNINGHAM DSL 101 : DEGRADED SERVICE : Reference 34623 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34623		Issue :	2
	Detected Date:	11/12/2010		Detected Time:	16:43
	Start Date:	11/12/2010		Start Time:	16:41
	Anticipated Clear Date:	11/12/2010		Anticipated Clear Time:	18:00
	Incident Headline:	BARNINGHAM DSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01833

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System Time Stamp: 11/12/2010 16:55

Broadband Incident Report : BARNINGHAM : DEGRADED SERVICE : Reference 34623 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34623		Issue :	1
	Detected Date:	11/12/2010		Detected Time:	16:43
	Start Date:	11/12/2010		Start Time:	16:41
	Anticipated Clear Date:	11/12/2010		Anticipated Clear Time:	18:41
	Incident Headline:	BARNINGHAM : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01833

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System Time Stamp: 11/12/2010 16:51

Broadband Incident Report : : 18 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34428		Issue :	FINAL
	Detected Date:	09/12/2010		Detected Time:	12:04
	Start Date:	09/12/2010		Start Time:	09:00
	Actual Clear Date:	09/12/2010		Actual Clear Time:	20:00
	Incident Headline:	: 18 MUXS : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Cable replacement This issue was due to A Faulty cable BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01256 01296 01356 01463 01479 01561 01577 01625 01633 01794 01946 0282955 0287954 0287964

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System Time Stamp: 09/12/2010 20:24

Broadband Incident Report : : 18 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34428		Issue :	6
	Detected Date:	09/12/2010		Detected Time:	12:04
	Start Date:	09/12/2010		Start Time:	09:00
	Anticipated Clear Date:	09/12/2010		Anticipated Clear Time:	19:10
	Incident Headline:	: 18 MUXS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01256 01296 01356 01463 01479 01561 01577 01625 01633 01794 01946 0282955 0287954 0287964

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System Time Stamp: 09/12/2010 18:21

Broadband Incident Report : : 16 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34428		Issue :	5
	Detected Date:	09/12/2010		Detected Time:	12:04
	Start Date:	09/12/2010		Start Time:	09:00
	Anticipated Clear Date:	09/12/2010		Anticipated Clear Time:	17:34
	Incident Headline:	: 16 MUXS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Engineers have been tasked to site and Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01256 01296 01356 01463 01479 01561 01577 01625 01633 01794 01946 0282955 0287954 0287964

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System Time Stamp: 09/12/2010 16:40

Broadband Incident Report : 16 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34428		Issue :	4
	Detected Date:	09/12/2010		Detected Time:	12:04
	Start Date:	09/12/2010		Start Time:	09:00
	Anticipated Clear Date:	09/12/2010		Anticipated Clear Time:	16:30
	Incident Headline:	16 MUXS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01256 01296 01356 01463 01479 01561 01577 01625 01633 01794 01946 0282955 0287954 0287964

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System Time Stamp: 09/12/2010 14:45

Broadband Incident Report : 16 MUXS : PARTIAL LOSS OF SERVICE : Reference 34428 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34428		Issue :	3
	Detected Date:	09/12/2010		Detected Time:	12:04
	Start Date:	09/12/2010		Start Time:	11:55
	Anticipated Clear Date:	09/12/2010		Anticipated Clear Time:	15:00
	Incident Headline:	16 MUXS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01256 01296 01356 01463 01479 01561 01577 01625 01633 01794 01946 0282955 0287954 0287964

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System Time Stamp: 09/12/2010 14:05

****SPAM:5.3**** Broadband Incident Report : EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE : Reference 34204 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34204		Issue :	FINAL
	Detected Date:	07/12/2010		Detected Time:	14:10
	Start Date:	07/12/2010		Start Time:	14:00
	Actual Clear Date:	09/12/2010		Actual Clear Time:	01:34
	Incident Headline:	EDINBURGH NODE 12227 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206 01207 01224 01228 01229 01236 01241 01259 01261 01289 01290 01292 01294 01307 01309 013122 013125 013126 013130 013131 013133 013144 013145 013146 013147 013153 013155 013156 013162 013165 013166 013167 01324 01330 01333 01334 01339 01343 01346 01349 01350 01355 01356 01357 01358 01360 01361 01369 01381 01382 01383 01387 01388 01389 01397 01408 014120 014122 014123 014124 014133 014134 014141 014142 014143 014154 014155 014156 014157 014158 014162 014163 014164 014176 014177 014178 014184 014188 014193 014194 014195 01429 01434 01436 01445 01450 01461 01463 01465 01466 01467 01470 01475 01478 01479 01499 01501 01505 01506 01539 01542 01546 01555 01556 01557 01561 01563 01569 01573 01575 01577 01583 01592 01595 01620 01631 01655 01661 01665 01667 01668 01670 01671 01674 01683 01697 01698 01700 01721 01738 01750 01764 01768 01776 01779 01786 01806 01808 01809 01838 01847 01848 01851 01856 01857 01862 01875 01877 01882 01890 01896 01900 019121 019122 019123 019124 019125 019126 019127 019128 019129 019134 019137 019138 019141 019142 019143 019144 019145 019147 019148 019149 019151 019156 019158 01931 01946 01955 01957 01967 01975 01988 0282073 0282587 0282589 0282764 0282765 0282766 0283085 0283088 0283831 0283832 0283834 0283883 0283884 0283885 0283889 0284063 0284173 0284175 0284176 0284177 0284273 0284277 0284372 0284375 0284482 0286632 0286634 0286862 0286865 0287032 0287034 0287035 0287083 0287126 0287127 0287128 0287129 0287130 0287131 0287132 0287134 0287135 0287136 0287137 0287138 0287139 0287141 0287184 0287186 0287188 0287772 0287776 0287930 0287939 0287946 0287954 0287963 0287964 0287965 0288075 0288077 0288164 0288167 0288283 0288289 0288555 0288675 0288676 0288772 0288774 0288775 0288776 0288954 0288956 0289020 0289022 0289023 0289024 0289027 0289028 0289029 0289030 0289031 0289032 0289033 0289035 0289036 0289041 0289043 0289047 0289048 0289050 0289058 0289059 0289060 0289061 0289062 0289065 0289067 0289074 0289075 0289080 0289081 0289085 0289086 0289087 0289090 0289091 0289092 0289093 0289094 0289096 0289127 0289145 0289146 0289147 0289181 0289185 0289186 0289188 0289258 0289260 0289262 0289263 0289264 0289266 0289267 0289332 0289335 0289336 0289442 0289443 0289445 0289447 0289448 0289751 0289752 0289756 0289751 0289752

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System Time Stamp: 09/12/2010 02:50

Broadband Incident Report : : DUNBLANE MSAN 301 : LOSS OF SERVICE : Reference 34256 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34256		Issue :	FINAL
	Detected Date:	08/12/2010		Detected Time:	07:30
	Start Date:	08/12/2010		Start Time:	06:54
	Actual Clear Date:	08/12/2010		Actual Clear Time:	13:00
	Incident Headline:	: DUNBLANE MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01786

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System Time Stamp: 08/12/2010 19:28

Broadband Incident Report : : DUNBLANE MSAN 301 : LOSS OF SERVICE : Reference 34256 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34256		Issue :	4
	Detected Date:	08/12/2010		Detected Time:	07:30
	Start Date:	08/12/2010		Start Time:	06:54
	Anticipated Clear Date:	09/12/2010		Anticipated Clear Time:	08:30
	Incident Headline:	: DUNBLANE MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: ---------------------------------- An Engineer has been tasked to site but unable to attend due to adverse weather conditions and road closures in area. ---------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 08/12/2010 17:22

Broadband Incident Report : : DUNBLANE MSAN 301 : LOSS OF SERVICE : Reference 34256 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	34256		Issue :	3
	Detected Date:	08/12/2010		Detected Time:	07:30
	Start Date:	08/12/2010		Start Time:	06:54
	Anticipated Clear Date:	08/12/2010		Anticipated Clear Time:	16:30
	Incident Headline:	: DUNBLANE MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: . Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01786

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System Time Stamp: 08/12/2010 12:20