Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	FINAL
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Actual Clear Date:	06/05/2016		Actual Clear Time:	19:18
	Incident Headline:	: DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 19:18 after hardware changes at Sterling. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01786
	Duration:	0 days 13 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	FINAL
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Actual Clear Date:	06/05/2016		Actual Clear Time:	19:18
	Incident Headline:	ADSL : DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 19:18 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01786
	Duration:	0 days 13 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	6
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Anticipated Clear Date:	06/05/2016		Anticipated Clear Time:	23:00
	Next Update Date:	06/05/2016		Next Update Time:	21:00
	Incident Headline:	: DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers and vendors are onsite working on replacing equipment and restoring service. Currently there are approximately 467 broadband customers which now have service leaving 987 without, again hardware changes are on going to restore the remaining service. The majority of spares are now onsite and the remaining that are required have been escalated or are on route. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01786

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	5
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Anticipated Clear Date:	06/05/2016		Anticipated Clear Time:	19:00
	Next Update Date:	06/05/2016		Next Update Time:	19:00
	Incident Headline:	: DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The water leak has been repaired and equipment dried. Work is ongoing to restore the transmission service and spares are on site. Estimated restoration time is unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01786

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	4
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Anticipated Clear Date:	06/05/2016		Anticipated Clear Time:	16:00
	Next Update Date:	06/05/2016		Next Update Time:	16:00
	Incident Headline:	: DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Transmission, Voice and power engineers are on site also with BT Facilities. The water ingress is about 2 inches and being cleaned out. Transmission technical services have also been engaged and are working through the exchange to see what spares are required to site. Reroute of the failed services is not possible as the network elements affected are out of comms. Estimated restoration time is unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01786

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	3
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Anticipated Clear Date:	06/05/2016		Anticipated Clear Time:	10:00
	Next Update Date:	06/05/2016		Next Update Time:	10:00
	Incident Headline:	: DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The pipe to the main water tank on the top floor has burst, the fire brigade is on site pumping out. They have turned off the mains water to prevent any further water ingress. A power engineer has arrived on site. The ERT team has been engaged ETA to be advised. BTFS are also en-route on a 4 hour response. Next update will be issued a significant development.
	Dialling Codes Affected:	01786

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	2
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Anticipated Clear Date:	06/05/2016		Anticipated Clear Time:	07:51
	Next Update Date:	06/05/2016		Next Update Time:	07:05
	Incident Headline:	: DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01786

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DOUNE DSL 101 : LOSS OF SERVICE : Reference 21433 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21433		Issue :	1
	Detected Date:	06/05/2016		Detected Time:	06:05
	Start Date:	06/05/2016		Start Time:	05:51
	Anticipated Clear Date:	06/05/2016		Anticipated Clear Time:	07:51
	Next Update Date:	06/05/2016		Next Update Time:	07:05
	Incident Headline:	: DOUNE DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01786

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 21186 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21186		Issue :	FINAL
	Detected Date:	05/05/2016		Detected Time:	01:14
	Start Date:	05/05/2016		Start Time:	01:11
	Actual Clear Date:	05/05/2016		Actual Clear Time:	01:13
	Incident Headline:	ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 01:13. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01929
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 21186 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21186		Issue :	FINAL
	Detected Date:	05/05/2016		Detected Time:	01:14
	Start Date:	05/05/2016		Start Time:	01:11
	Actual Clear Date:	05/05/2016		Actual Clear Time:	01:13
	Incident Headline:	ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service automatically restored at 01:13. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01929
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE : Reference 21186 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	21186		Issue :	1
	Detected Date:	05/05/2016		Detected Time:	01:14
	Start Date:	05/05/2016		Start Time:	01:11
	Anticipated Clear Date:	05/05/2016		Anticipated Clear Time:	05:14
	Next Update Date:	05/05/2016		Next Update Time:	02:14
	Incident Headline:	ADSL :[WORTH MATRAVERS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01929

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE : Reference 20588 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20588		Issue :	FINAL
	Detected Date:	01/05/2016		Detected Time:	05:26
	Start Date:	01/05/2016		Start Time:	05:15
	Actual Clear Date:	01/05/2016		Actual Clear Time:	05:15
	Incident Headline:	ADSL :[KIRKBY MALZEARD]: MUX 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01765
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KIRKBY MALZEARD]: MUX 302 : INCIDENT CANCELLED : Reference 20587 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20587		Issue :	FINAL
	Detected Date:	01/05/2016		Detected Time:	05:26
	Start Date:	01/05/2016		Start Time:	05:15
	Actual Clear Date:	01/05/2016		Actual Clear Time:	05:15
	Incident Headline:	ADSL :[KIRKBY MALZEARD]: MUX 302 : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01765
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.