Saturday, December 14, 2013

Broadband Incident Report : : IRVINE : NODE 12006 DEGRADED SERVICE : Reference 48933 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48933   Issue : FINAL  
  Detected Date: 14/12/2013   Detected Time: 02:11  
  Start Date: 14/12/2013   Start Time: 02:11  
  Actual Clear Date: 14/12/2013   Actual Clear Time: 02:19  
     
  Incident Headline: : IRVINE : NODE 12006 DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 02:19. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0147501505
 
  Duration: 0 days 00 hours 08 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : IRVINE : NODE 12006 DEGRADED SERVICE : Reference 48933 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48933   Issue : 1  
  Detected Date: 14/12/2013   Detected Time: 02:11  
  Start Date: 14/12/2013   Start Time: 02:11  
  Anticipated Clear Date: 14/12/2013   Anticipated Clear Time: 04:20  
  Next Update Date: 14/12/2013   Next Update Time: 04:20  
     
  Incident Headline: : IRVINE : NODE 12006 DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 04:20.  
  Dialling Codes Affected:
0147501505
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, December 13, 2013

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 48801 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48801   Issue : FINAL  
  Detected Date: 12/12/2013   Detected Time: 21:25  
  Start Date: 12/12/2013   Start Time: 21:25  
  Actual Clear Date: 13/12/2013   Actual Clear Time: 05:19  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 05:19 by performing a hardware change on the node and service remained stable since then and no problems encountered during enhanced monitoring.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0132801353013620137101375
0137601379013940142401438
0144901462014730147401493
0150201508015250155301580
0160301621016220163401638
0169201702017070170801727
0172801760017630179501797
0179901843018920192001933
01953019540199202030690203222
02033020207001020700502070550207068
02070930207236020724002072420207248
02072530207256020726102073290207388
02074730207474020747602075100207511
02075150207517020753102075360207537
02075380207580020760802076330207638
02077000207704020771902077390207836
02079280207929020793002079870208316
02083170208318020834702083480208366
02084720208507020852302085310208534
02088010208829020885402088580208881
02088880208889020890502089800208981
020888902089050208980
 
  Duration: 0 days 07 hours 54 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 48801 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48801   Issue : 6  
  Detected Date: 12/12/2013   Detected Time: 21:25  
  Start Date: 12/12/2013   Start Time: 21:25  
  Anticipated Clear Date: 13/12/2013   Anticipated Clear Time: 10:00  
  Next Update Date: 13/12/2013   Next Update Time: 09:30  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Please note change to the previous update. Service was restored at 05:19 by performing a hardware change on the node and has service remained stable since then. Enhanced monitoring is in place and the vendor has been engaged to provide next steps that need to be taken in the event of further degradation in service. There will be no further update unless there is further loss to service or significant progress is made.  
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0132801353013620137101375
0137601379013940142401438
0144901462014730147401493
0150201508015250155301580
0160301621016220163401638
0169201702017070170801727
0172801760017630179501797
0179901843018920192001933
01953019540199202030690203222
02033020207001020700502070550207068
02070930207236020724002072420207248
02072530207256020726102073290207388
02074730207474020747602075100207511
02075150207517020753102075360207537
02075380207580020760802076330207638
02077000207704020771902077390207836
02079280207929020793002079870208316
02083170208318020834702083480208366
02084720208507020852302085310208534
02088010208829020885402088580208881
02088880208889020890502089800208981
020888902089050208980
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 48801 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48801   Issue : 5  
  Detected Date: 12/12/2013   Detected Time: 21:25  
  Start Date: 12/12/2013   Start Time: 21:25  
  Anticipated Clear Date: 13/12/2013   Anticipated Clear Time: 10:00  
  Next Update Date: 13/12/2013   Next Update Time: 09:30  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Service has not yet been restored. Technical support are currently instructing engineer to change hardware to attempt to fully restore service. Engineer has all spares on site to perform these changes. At this time we are unable to estimate a time of restoration. Next update will be at 09:30.
 
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0132801353013620137101375
0137601379013940142401438
0144901462014730147401493
0150201508015250155301580
0160301621016220163401638
0169201702017070170801727
0172801760017630179501797
0179901843018920192001933
01953019540199202030690203222
02033020207001020700502070550207068
02070930207236020724002072420207248
02072530207256020726102073290207388
02074730207474020747602075100207511
02075150207517020753102075360207537
02075380207580020760802076330207638
02077000207704020771902077390207836
02079280207929020793002079870208316
02083170208318020834702083480208366
02084720208507020852302085310208534
02088010208829020885402088580208881
02088880208889020890502089800208981
020888902089050208980
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ENISKILLEN NODE 03018 : LOSS OF SERVICE : Reference 48820 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48820   Issue : FINAL  
  Detected Date: 13/12/2013   Detected Time: 00:49  
  Start Date: 13/12/2013   Start Time: 00:49  
  Actual Clear Date: 13/12/2013   Actual Clear Time: 02:39  
     
  Incident Headline: : ENISKILLEN NODE 03018 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 02:39 after hardware changes at Eniskillen. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
02866320286634028663802867720286773
02867740286775028686202868630286864
02868650288289028895202889530288954
028895602889520288953
 
  Duration: 0 days 01 hours 50 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ENISKILLEN NODE 03018 : LOSS OF SERVICE : Reference 48820 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48820   Issue : 2  
  Detected Date: 13/12/2013   Detected Time: 00:49  
  Start Date: 13/12/2013   Start Time: 00:49  
  Anticipated Clear Date: 13/12/2013   Anticipated Clear Time: 04:53  
  Next Update Date: 13/12/2013   Next Update Time: 04:30  
     
  Incident Headline: : ENISKILLEN NODE 03018 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. Operational team are working with engineer on site to restore service. Engineer is currently performing hardware changes. Estimated time of restoration not yet known. Next update will be at 04:30.  
  Dialling Codes Affected:
02866320286634028663802867720286773
02867740286775028686202868630286864
02868650288289028895202889530288954
028895602889520288953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 48801 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48801   Issue : 4  
  Detected Date: 12/12/2013   Detected Time: 21:25  
  Start Date: 12/12/2013   Start Time: 21:25  
  Anticipated Clear Date: 13/12/2013   Anticipated Clear Time: 10:00  
  Next Update Date: 13/12/2013   Next Update Time: 06:00  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Service has not yet been fully restored. Technical support are still carrying out extensive investigations with engineer and operational team. Fibre inspection kit will not arrive until the morning so other options are currently being investigated. Next update will be at 06:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0132801353013620137101375
0137601379013940142401438
0144901462014730147401493
0150201508015250155301580
0160301621016220163401638
0169201702017070170801727
0172801760017630179501797
0179901843018920192001933
01953019540199202030690203222
02033020207001020700502070550207068
02070930207236020724002072420207248
02072530207256020726102073290207388
02074730207474020747602075100207511
02075150207517020753102075360207537
02075380207580020760802076330207638
02077000207704020771902077390207836
02079280207929020793002079870208316
02083170208318020834702083480208366
02084720208507020852302085310208534
02088010208829020885402088580208881
02088880208889020890502089800208981
020888902089050208980
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ENISKILLEN NODE 03018 : LOSS OF SERVICE : Reference 48820 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48820   Issue : 1  
  Detected Date: 13/12/2013   Detected Time: 00:49  
  Start Date: 13/12/2013   Start Time: 00:49  
  Anticipated Clear Date: 13/12/2013   Anticipated Clear Time: 04:30  
  Next Update Date: 13/12/2013   Next Update Time: 03:00  
     
  Incident Headline: : ENISKILLEN NODE 03018 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 03:00.  
  Dialling Codes Affected:
02866320286634028663802867720286773
02867740286775028686202868630286864
02868650288289028895202889530288954
028895602889520288953
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE : Reference 48801 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 48801   Issue : 3  
  Detected Date: 12/12/2013   Detected Time: 21:25  
  Start Date: 12/12/2013   Start Time: 21:25  
  Anticipated Clear Date: 13/12/2013   Anticipated Clear Time: 06:00  
  Next Update Date: 13/12/2013   Next Update Time: 02:30  
     
  Incident Headline: : ILFORD NODE 09223 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Service has not yet been restored. Please note change in customer impact. Engineers on site have been working with technical support and now require a fibre inspection kit to assist in faulting. ETA of kit is unknown at present. Root cause and estimated time of repair are not known at present. Next update will be at 02:30.  
  Dialling Codes Affected:
0120601223012270123301234
0124501255012630126801277
0127901284013030130401322
0132801353013620137101375
0137601379013940142401438
0144901462014730147401493
0150201508015250155301580
0160301621016220163401638
0169201702017070170801727
0172801760017630179501797
0179901843018920192001933
01953019540199202030690203222
02033020207001020700502070550207068
02070930207236020724002072420207248
02072530207256020726102073290207388
02074730207474020747602075100207511
02075150207517020753102075360207537
02075380207580020760802076330207638
02077000207704020771902077390207836
02079280207929020793002079870208316
02083170208318020834702083480208366
02084720208507020852302085310208534
02088010208829020885402088580208881
02088880208889020890502089800208981
020888902089050208980
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.