Friday, August 22, 2014

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31854 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31854   Issue : FINAL  
  Detected Date: 22/08/2014   Detected Time: 07:07  
  Start Date: 22/08/2014   Start Time: 07:07  
  Actual Clear Date: 22/08/2014   Actual Clear Time: 08:05  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 08:05 after a hardware change at Kingston. Please note a change in the customer impact. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124301252012730129301323
0134201372014030140401424
0144401483014880162801635
0173001736017980187201883
019030208247020839302086050208777
02088790208916020894402089460208947
02089710238020023808202380840238087
0239247LLLS0LLTH0To Fo
 
  Duration: 0 days 00 hours 58 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31854 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31854   Issue : 1  
  Detected Date: 22/08/2014   Detected Time: 07:07  
  Start Date: 22/08/2014   Start Time: 07:07  
  Anticipated Clear Date: 22/08/2014   Anticipated Clear Time: 11:00  
  Next Update Date: 22/08/2014   Next Update Time: 09:00  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0124301252012730129301323
0134201372014030140401424
0144401483014880162801635
0173001736017980187201883
019030208247020839302086050208777
02088790208916020894402089460208947
02089710238020023808202380840238087
0239247LLLS0LLTH0To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31848 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31848   Issue : FINAL  
  Detected Date: 22/08/2014   Detected Time: 05:29  
  Start Date: 22/08/2014   Start Time: 05:29  
  Actual Clear Date: 22/08/2014   Actual Clear Time: 05:38  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 05:38 following a remote reset of the card. An engineer is en route to site (ETA 07:00) to locate the spare and change it over. There will be a short break in service to remove the faulty card. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0144401798LLLS0LLTH0
 
  Duration: 0 days 00 hours 09 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31848 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31848   Issue : 1  
  Detected Date: 22/08/2014   Detected Time: 05:29  
  Start Date: 22/08/2014   Start Time: 05:29  
  Anticipated Clear Date: 22/08/2014   Anticipated Clear Time: 07:30  
  Next Update Date: 22/08/2014   Next Update Time: 06:30  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0144401798LLLS0LLTH0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE : Reference 31842 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31842   Issue : FINAL  
  Detected Date: 22/08/2014   Detected Time: 04:20  
  Start Date: 22/08/2014   Start Time: 04:20  
  Actual Clear Date: 22/08/2014   Actual Clear Time: 04:31  
     
  Incident Headline: : KINGSTON NODE 04001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 04:31 following a remote card reset. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0144401798LLLS0LLTH0
 
  Duration: 0 days 00 hours 11 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON : PARTIAL LOSS OF SERVICE : Reference 31842 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31842   Issue : 1  
  Detected Date: 22/08/2014   Detected Time: 04:20  
  Start Date: 22/08/2014   Start Time: 04:20  
  Anticipated Clear Date: 22/08/2014   Anticipated Clear Time: 07:00  
  Next Update Date: 22/08/2014   Next Update Time: 05:30  
     
  Incident Headline: : KINGSTON : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0144401798LLLS0LLTH0
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Monday, August 18, 2014

Broadband Incident Report : : CASTLETOWN MUX 102 : LINE CARD (CI) : Reference 31156 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : FINAL  
  Detected Date: 18/08/2014   Detected Time: 14:26  
  Start Date: 18/08/2014   Start Time: 14:26  
  Actual Clear Date: 18/08/2014   Actual Clear Time: 19:05  
     
  Incident Headline: : CASTLETOWN MUX 102 : LINE CARD (CI)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 19.05 after a hardware change at Castletown. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01847
 
  Duration: 0 days 04 hours 39 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CASTLETOWN MUX 102 : LINE CARD (CI) : Reference 31156 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31156   Issue : 1  
  Detected Date: 18/08/2014   Detected Time: 14:26  
  Start Date: 18/08/2014   Start Time: 14:26  
  Anticipated Clear Date: 19/08/2014   Anticipated Clear Time: 16:00  
  Next Update Date: 19/08/2014   Next Update Time: 15:00  
     
  Incident Headline: : CASTLETOWN MUX 102 : LINE CARD (CI)  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Root cause suspected to be a failed line card. This will be changed as required. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
01847
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODES 11210, 11051 & 11040 : LOSS OF SERVICE : Reference 31059 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31059   Issue : FINAL  
  Detected Date: 18/08/2014   Detected Time: 08:06  
  Start Date: 18/08/2014   Start Time: 08:06  
  Actual Clear Date: 18/08/2014   Actual Clear Time: 11:44  
     
  Incident Headline: : GLOUCESTER NODES 11210, 11051 & 11040 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:44 after a power failure at Gloucester. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0124201285013860143201452
0145301497015310154401547
0156801584015940168401743
0187401885018860190501952
0198101989LLSS0To Fo
 
  Duration: 0 days 03 hours 38 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODES 11210, 11051 & 11040 : LOSS OF SERVICE : Reference 31059 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31059   Issue : 2  
  Detected Date: 18/08/2014   Detected Time: 08:06  
  Start Date: 18/08/2014   Start Time: 08:06  
  Anticipated Clear Date: 18/08/2014   Anticipated Clear Time: 12:45  
  Next Update Date: 18/08/2014   Next Update Time: 12:15  
     
  Incident Headline: : GLOUCESTER NODES 11210, 11051 & 11040 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Power restored to Gloucester at 08:31. Engineer now on site at Gloucester and has restored partial comms to the node. Transmission engineer on site has also been engaged to assist in the restoaration acitivites. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:
0124201285013860143201452
0145301497015310154401547
0156801584015940168401743
0187401885018860190501952
0198101989LLSS0To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GLOUCESTER NODE 11210 : LOSS OF SERVICE : Reference 31059 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31059   Issue : 1  
  Detected Date: 18/08/2014   Detected Time: 08:06  
  Start Date: 18/08/2014   Start Time: 08:06  
  Anticipated Clear Date: 18/08/2014   Anticipated Clear Time: 11:00  
  Next Update Date: 18/08/2014   Next Update Time: 10:10  
     
  Incident Headline: : GLOUCESTER NODE 11210 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
0124201285013860143201452
0145301497015310154401547
0156801584015940168401743
0187401885018860190501952
0198101989LLSS0To Fo
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.