Tuesday, May 22, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054082 Emergency - (MID 6535618)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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22/05/2007 09:44
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054082

Planned duration details:

Planned start: 25/05/2007 00:01

Planned finish: 25/05/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Fault Investigation). There will be an outage to End-Users of approximately 3 hours within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW053150 Emergency - (MID 6535465)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/05/2007 09:43
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW053150

Planned duration details:

Planned start: 24/05/2007 19:00

Planned finish: 24/05/2007 23:59

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

re-planned from 15/05/07 19:00-23:59. This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 5 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW052940 Standard - (MID 6534298)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
22/05/2007 08:31
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW052940

Planned duration details:

Planned start: 13/06/2007 02:00

Planned finish: 13/06/2007 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:



British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Monday, May 21, 2007

Broadband Incident Report : WALTON ON THAMES MUX 103: LOSS OF SERVICE : Reference 12314 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12314   Issue : FINAL  
  Detected Date: 21/05/2007   Detected Time: 08:29  
  Start Date: 21/05/2007   Start Time: 08:29  
  Actual Clear Date: 21/05/2007   Actual Clear Time: 11:45  
     
  Incident Headline: WALTON ON THAMES MUX 103: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Power Cycle


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01932
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/05/2007 12:07

Broadband Incident Report : : WALTON ON THAMES MUX 103: LOSS OF SERVICE : Reference 12314 : Issue 2 :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12314   Issue : 2  
  Detected Date: 21/05/2007   Detected Time: 08:29  
  Start Date: 21/05/2007   Start Time: 08:29  
  Anticipated Clear Date: 21/05/2007   Anticipated Clear Time: 11:58  
     
  Incident Headline: : WALTON ON THAMES MUX 103: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01932
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/05/2007 11:01

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054188 Standard - (MID 6522939)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
21/05/2007 09:25
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054188

Planned duration details:

Planned start: 06/06/2007 06:15

Planned finish: 06/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054180 Standard - (MID 6522698)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
21/05/2007 09:21
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054180

Planned duration details:

Planned start: 06/06/2007 06:15

Planned finish: 06/06/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : WALTON ON THAMES MUX 103: LOSS OF SERVICE : Reference 12314 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12314   Issue : 1  
  Detected Date: 21/05/2007   Detected Time: 08:29  
  Start Date: 21/05/2007   Start Time: 08:29  
  Anticipated Clear Date: 21/05/2007   Anticipated Clear Time: 10:29  
     
  Incident Headline: : WALTON ON THAMES MUX 103: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01932
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/05/2007 08:53

Sunday, May 20, 2007

Broadband Incident Report : WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE : Reference 12278 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12278   Issue : FINAL  
  Detected Date: 20/05/2007   Detected Time: 15:34  
  Start Date: 20/05/2007   Start Time: 15:25  
  Actual Clear Date: 20/05/2007   Actual Clear Time: 17:10  
     
  Incident Headline: WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL service.  
  Progress Details: Service has been restored.

This issue may have been due to a Hardware Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01189
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/05/2007 18:50

Broadband Incident Report : WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE : Reference 12278 : Issue 4 :

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Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12278   Issue : 4  
  Detected Date: 20/05/2007   Detected Time: 15:34  
  Start Date: 20/05/2007   Start Time: 15:25  
  Anticipated Clear Date: 20/05/2007   Anticipated Clear Time: 18:50  
     
  Incident Headline: WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

Service has now been restored, we are now monitoring for stability.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01189
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 20/05/2007 17:53

Broadband Incident Report : WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE : Reference 12278 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12278   Issue : 3  
  Detected Date: 20/05/2007   Detected Time: 15:34  
  Start Date: 20/05/2007   Start Time: 15:25  
  Anticipated Clear Date: 20/05/2007   Anticipated Clear Time: 18:15  
     
  Incident Headline: WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.

-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01189
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 20/05/2007 17:20

Broadband Incident Report : WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE : Reference 12278 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12278   Issue : 2  
  Detected Date: 20/05/2007   Detected Time: 15:34  
  Start Date: 20/05/2007   Start Time: 15:25  
  Anticipated Clear Date: 20/05/2007   Anticipated Clear Time: 17:50  
     
  Incident Headline: WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.

-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01189
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 20/05/2007 16:33

Broadband Incident Report : WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE : Reference 12278 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12278   Issue : 1  
  Detected Date: 20/05/2007   Detected Time: 15:34  
  Start Date: 20/05/2007   Start Time: 15:25  
  Anticipated Clear Date: 20/05/2007   Anticipated Clear Time: 17:25  
     
  Incident Headline: WOKINGHAM MSAN 302 : INTERMITTENT LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01189
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 20/05/2007 15:47