Broadband Incident Report : GLOSSOP MUX 102 : LOSS OF SERVICE : Reference 4789 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4789		Issue :	FINAL
	Detected Date:	13/02/2010		Detected Time:	09:57
	Start Date:	13/02/2010		Start Time:	09:56
	Actual Clear Date:	13/02/2010		Actual Clear Time:	10:29
	Incident Headline:	GLOSSOP MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01457

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System Time Stamp: 13/02/2010 10:36

Broadband Incident Report : GLOSSOP MUX 102 : LOSS OF SERVICE : Reference 4789 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4789		Issue :	2
	Detected Date:	13/02/2010		Detected Time:	09:57
	Start Date:	13/02/2010		Start Time:	09:56
	Anticipated Clear Date:	13/02/2010		Anticipated Clear Time:	11:56
	Incident Headline:	GLOSSOP MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01457

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System Time Stamp: 13/02/2010 10:26

Broadband Incident Report : GLOSSOP MUX 102 : LOSS OF SERVICE : Reference 4789 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4789		Issue :	1
	Detected Date:	13/02/2010		Detected Time:	09:57
	Start Date:	13/02/2010		Start Time:	09:56
	Anticipated Clear Date:	13/02/2010		Anticipated Clear Time:	11:56
	Incident Headline:	GLOSSOP MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01457

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System Time Stamp: 13/02/2010 10:11

Broadband Incident Report : PLUSNET10 HBC NTE2 : LOSS OF RESILIENCE : Reference 4777 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4777		Issue :	FINAL
	Detected Date:	12/02/2010		Detected Time:	18:47
	Start Date:	12/02/2010		Start Time:	18:38
	Actual Clear Date:	12/02/2010		Actual Clear Time:	22:42
	Incident Headline:	PLUSNET10 HBC NTE2 : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 12/02/2010 23:20

Broadband SERIOUS Incident Report : : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4670		Issue :	FINAL
	Detected Date:	12/02/2010		Detected Time:	03:30
	Start Date:	12/02/2010		Start Time:	03:00
	Actual Clear Date:	12/02/2010		Actual Clear Time:	12:45
	Incident Headline:	: ERX11 MILTON KEYNES 2 : OVER RUNNING PEW
	Incident Details:	On 12/02/10 BT experienced some difficulties with ERX at Milton Keynes The fault was identified at 03:00 and was upgraded within BT to a SI. The difficulty was as a result of Software
	Progress Details:	Service has been restored by completing a Reset of Software This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01183 01189 01202 01235 01256 01258 01271 01278 01295 01305 01354 01380 01392 01404 01409 01420 01425 01438 01442 01462 01480 01491 01525 01536 01579 01582 01598 01604 01608 01626 01666 01672 01733 01752 01763 01780 01793 01794 01799 01803 01822 01823 01865 01869 01872 01884 01908 01945 01962 01963 01983 0238032 0238034 0238036 0238039 0238040 0238041 0238048 0238049 0238056 0238057 0238073 0238074 0238090 0239229 0239234 0239235 0239236 0239242 0239243 0239250 0239251 0239252 0239258 0239260 0239261 0239264 0239271 0239273 0239275 0239277 0239278 0239279 0239281 0239282 0239283 0239285 0239286 0239287

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System Time Stamp: 12/02/2010 13:46

Broadband SERIOUS Incident Report : : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 5 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4670		Issue :	5
	Detected Date:	12/02/2010		Detected Time:	03:30
	Start Date:	12/02/2010		Start Time:	03:00
	Anticipated Clear Date:	12/02/2010		Anticipated Clear Time:	18:00
	Incident Headline:	: ERX11 MILTON KEYNES 2 : OVER RUNNING PEW
	Incident Details:	On 12/02/10], BT experienced some difficulties with EXR11 at Milton Keynes. The fault was identified at 03:00 and was upgraded within BT to a SI. The difficulty was as a result of software issue
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Restoration action in porgress Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01183 01189 01202 01235 01256 01258 01271 01278 01295 01305 01354 01380 01392 01404 01409 01420 01425 01438 01442 01462 01480 01491 01525 01536 01579 01582 01598 01604 01608 01626 01666 01672 01733 01752 01763 01780 01793 01794 01799 01803 01822 01823 01865 01869 01872 01884 01908 01945 01962 01963 01983 0238032 0238034 0238036 0238039 0238040 0238041 0238048 0238049 0238056 0238057 0238073 0238074 0238090 0239229 0239234 0239235 0239236 0239242 0239243 0239250 0239251 0239252 0239258 0239260 0239261 0239264 0239271 0239273 0239275 0239277 0239278 0239279 0239281 0239282 0239283 0239285 0239286 0239287

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System Time Stamp: 12/02/2010 11:57

Broadband SERIOUS Incident Report : : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 4 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4670		Issue :	4
	Detected Date:	12/02/2010		Detected Time:	03:30
	Start Date:	12/02/2010		Start Time:	03:00
	Anticipated Clear Date:	12/02/2010		Anticipated Clear Time:	18:00
	Incident Headline:	: ERX11 MILTON KEYNES 2 : OVER RUNNING PEW
	Incident Details:	On 12/02/2010], BT experienced some difficulties with an ERX11 at Milton Keynes. The fault was identified at 05:53 and and was upgraded within BT to a SI. The difficulty was as a result of Over running Planned work
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 12/02/2010 08:51

Broadband Incident Report : : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 4666 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4666		Issue :	FINAL
	Detected Date:	12/02/2010		Detected Time:	02:29
	Start Date:	12/02/2010		Start Time:	02:27
	Actual Clear Date:	12/02/2010		Actual Clear Time:	06:53
	Incident Headline:	: OUNDLE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01832

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System Time Stamp: 12/02/2010 07:32

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 4666 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4666		Issue :	FINAL
	Detected Date:	12/02/2010		Detected Time:	02:29
	Start Date:	12/02/2010		Start Time:	02:27
	Actual Clear Date:			Actual Clear Time:
	Incident Headline:	OUNDLE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01832

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System Time Stamp: 12/02/2010 07:08

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 4666 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4666		Issue :	FINAL
	Detected Date:	12/02/2010		Detected Time:	02:29
	Start Date:	12/02/2010		Start Time:	02:27
	Actual Clear Date:	12/02/2010		Actual Clear Time:	06:38
	Incident Headline:	OUNDLE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01832

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System Time Stamp: 12/02/2010 06:54

Broadband SERIOUS Incident Report : : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 3 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4670		Issue :	3
	Detected Date:	12/02/2010		Detected Time:	03:30
	Start Date:	12/02/2010		Start Time:	03:00
	Anticipated Clear Date:	12/02/2010		Anticipated Clear Time:	10:31
	Incident Headline:	: ERX11 MILTON KEYNES 2 : OVER RUNNING PEW
	Incident Details:	On 12 FEB 10 03:00, BT experienced some difficulties with an Edge Router Switch at Milton Keynes. The fault was identified at [03:00] and was upgraded within BT to a SI. The difficulty was as a result of equipment failure
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 12/02/2010 06:51

Broadband Incident Report : OUNDLE MUX 101 : LOSS OF SERVICE : Reference 4666 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4666		Issue :	2
	Detected Date:	12/02/2010		Detected Time:	02:29
	Start Date:	12/02/2010		Start Time:	02:27
	Anticipated Clear Date:	12/02/2010		Anticipated Clear Time:	08:30
	Incident Headline:	OUNDLE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01832

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System Time Stamp: 12/02/2010 06:29

Broadband Incident Report : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4670		Issue :	2
	Detected Date:	12/02/2010		Detected Time:	03:30
	Start Date:	12/02/2010		Start Time:	03:00
	Anticipated Clear Date:	12/02/2010		Anticipated Clear Time:	08:00
	Incident Headline:	ERX11 MILTON KEYNES 2 : OVER RUNNING PEW
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 12/02/2010 06:08

Broadband Incident Report : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW : Reference 4670 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	4670		Issue :	1
	Detected Date:	12/02/2010		Detected Time:	03:30
	Start Date:	12/02/2010		Start Time:	03:00
	Anticipated Clear Date:	12/02/2010		Anticipated Clear Time:	07:30
	Incident Headline:	ERX11 MILTON KEYNES 2 : OVER RUNNING PEW
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 12/02/2010 06:01