Broadband Incident Report : : OTTERY ST MARY MUX 101 : LOSS OF SERVICE : Reference 16148 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16148		Issue :	1
	Detected Date:	21/05/2011		Detected Time:	23:28
	Start Date:	21/05/2011		Start Time:	23:28
	Anticipated Clear Date:	22/05/2011		Anticipated Clear Time:	01:28
	Incident Headline:	: OTTERY ST MARY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01404

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 8 MUXES PONTEFRACT AREA : LOSS OF SERVICE : Reference 16144 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16144		Issue :	FINAL
	Detected Date:	21/05/2011		Detected Time:	21:09
	Start Date:	21/05/2011		Start Time:	21:07
	Actual Clear Date:	21/05/2011		Actual Clear Time:	21:12
	Incident Headline:	: 8 MUXES PONTEFRACT AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 21:12 by completing a reboot of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133 01904 01924 01977 01133 01904 01924
	Duration:	0 days 00 hours 05 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : 8 MUXES PONTEFRACT AREA : LOSS OF SERVICE : Reference 16144 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16144		Issue :	1
	Detected Date:	21/05/2011		Detected Time:	21:09
	Start Date:	21/05/2011		Start Time:	21:09
	Anticipated Clear Date:	21/05/2011		Anticipated Clear Time:	23:09
	Incident Headline:	: 8 MUXES PONTEFRACT AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01132 01133 01904 01924 01977 01133 01904 01924

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BRADFORD NODE 07009 : PARTIAL LOSS OF SERVICE : Reference 16128 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16128		Issue :	FINAL
	Detected Date:	21/05/2011		Detected Time:	16:40
	Start Date:	21/05/2011		Start Time:	16:38
	Actual Clear Date:	21/05/2011		Actual Clear Time:	19:45
	Incident Headline:	: BRADFORD NODE 07009 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 19:45 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01274 01423 01924 01943 LLMY0 01423 01924 01943
	Duration:	0 days 03 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BRADFORD NODE 07009 : PARTIAL LOSS OF SERVICE : Reference 16128 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16128		Issue :	4
	Detected Date:	21/05/2011		Detected Time:	16:40
	Start Date:	21/05/2011		Start Time:	16:38
	Anticipated Clear Date:	21/05/2011		Anticipated Clear Time:	20:30
	Incident Headline:	: BRADFORD NODE 07009 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.Next update will be at20:30
	Dialling Codes Affected:	01274 01423 01924 01943 LLMY0 01423 01924 01943

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BRADFORD NODE 07009 : PARTIAL LOSS OF SERVICE : Reference 16128 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16128		Issue :	3
	Detected Date:	21/05/2011		Detected Time:	16:40
	Start Date:	21/05/2011		Start Time:	16:38
	Anticipated Clear Date:	21/05/2011		Anticipated Clear Time:	19:00
	Incident Headline:	: BRADFORD NODE 07009 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site. awaiting estimated time of arrival. Next update 19:00.
	Dialling Codes Affected:	01274 01423 01924 01943 LLMY0 01423 01924 01943

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BRADFORD NODE 07009 : PARTIAL LOSS OF SERVICE : Reference 16128 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16128		Issue :	2
	Detected Date:	21/05/2011		Detected Time:	16:40
	Start Date:	21/05/2011		Start Time:	16:38
	Anticipated Clear Date:	21/05/2011		Anticipated Clear Time:	18:00
	Incident Headline:	: BRADFORD NODE 07009 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update 18:00.
	Dialling Codes Affected:	01423 01924 01943

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : BRADFORD NODE : LOSS OF SERVICE : Reference 16128 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16128		Issue :	1
	Detected Date:	21/05/2011		Detected Time:	16:40
	Start Date:	21/05/2011		Start Time:	16:38
	Anticipated Clear Date:	21/05/2011		Anticipated Clear Time:	18:38
	Incident Headline:	: BRADFORD NODE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.Next update will be at 18:00
	Dialling Codes Affected:	01423 01924 01943

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CANFORD CLIFFS MSAN 301 : DEGRADED SERVICE : Reference 16049 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16049		Issue :	FINAL
	Detected Date:	20/05/2011		Detected Time:	18:38
	Start Date:	20/05/2011		Start Time:	18:36
	Actual Clear Date:	21/05/2011		Actual Clear Time:	01:00
	Incident Headline:	: CANFORD CLIFFS MSAN 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 01.00; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202
	Duration:	0 days 06 hours 24 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CANFORD CLIFFS MSAN 301 : DEGRADED SERVICE : Reference 16049 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16049		Issue :	2
	Detected Date:	20/05/2011		Detected Time:	18:38
	Start Date:	20/05/2011		Start Time:	18:36
	Anticipated Clear Date:	20/05/2011		Anticipated Clear Time:	23:45
	Incident Headline:	: CANFORD CLIFFS MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered, due 23:00. Next update 23:45.
	Dialling Codes Affected:	01202

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CANFORD CLIFFS MSAN 301 : DEGRADED SERVICE : Reference 16049 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16049		Issue :	1
	Detected Date:	20/05/2011		Detected Time:	18:38
	Start Date:	20/05/2011		Start Time:	18:36
	Anticipated Clear Date:	20/05/2011		Anticipated Clear Time:	20:36
	Incident Headline:	: CANFORD CLIFFS MSAN 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update 19:45.
	Dialling Codes Affected:	01202

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CANFORD CLIFFS MUX 301 : DEGRADED SERVICE : Reference 15883 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15883		Issue :	FINAL
	Detected Date:	19/05/2011		Detected Time:	17:17
	Start Date:	19/05/2011		Start Time:	17:13
	Actual Clear Date:	19/05/2011		Actual Clear Time:	23:40
	Incident Headline:	: CANFORD CLIFFS MUX 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 23.40; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202
	Duration:	0 days 06 hours 27 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CANFORD CLIFFS MUX 301 : DEGRADED SERVICE : Reference 15883 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15883		Issue :	4
	Detected Date:	19/05/2011		Detected Time:	17:17
	Start Date:	19/05/2011		Start Time:	17:13
	Anticipated Clear Date:	19/05/2011		Anticipated Clear Time:	23:45
	Incident Headline:	: CANFORD CLIFFS MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Replacement hardware now on site. Estimated time for change-over is 22.45 which will be followed by a data download.
	Dialling Codes Affected:	01202

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : CANFORD CLIFFS MUX 301 : DEGRADED SERVICE : Reference 15883 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15883		Issue :	3
	Detected Date:	19/05/2011		Detected Time:	17:17
	Start Date:	19/05/2011		Start Time:	17:13
	Anticipated Clear Date:	19/05/2011		Anticipated Clear Time:	22:45
	Incident Headline:	: CANFORD CLIFFS MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Spares ordered - ETA 22.00. Next update 22.45
	Dialling Codes Affected:	01202

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940