Saturday, July 2, 2011

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : FINAL  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Actual Clear Date: 02/07/2011   Actual Clear Time: 14:30  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 14:30 after damaged cable repaired.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
012430130501794
 
  Duration: 1 days 13 hours 12 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 11 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 11  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 02/07/2011   Anticipated Clear Time: 16:30  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: 1722 customers returned to service by cable repair. 2 muxes remain of service. Next update 16:30.  
  Dialling Codes Affected:
012430130501794
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 10 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 10  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 02/07/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers are working around the clock to restore serivces. Repair of damaged cables continues onsite. 5 of the 7 affected muxes have been restored to service, restoring service to 73 percent of affected customers. Next update 09:00.  
  Dialling Codes Affected:
012430130501794
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Friday, July 1, 2011

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 9 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 9  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 02/07/2011   Anticipated Clear Time: 12:00  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Cable repair is in progress. Next update 06:00.  
  Dialling Codes Affected:
012430130501794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 8 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 8  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 02/07/2011   Anticipated Clear Time: 01:30  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 23:30  
  Dialling Codes Affected:
012430130501794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 7  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 01/07/2011   Anticipated Clear Time: 23:30  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Fault diagnosis is ongoing. Next update will be at 20:00  
  Dialling Codes Affected:
012430130501794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 6  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 01/07/2011   Anticipated Clear Time: 23:30  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Restoration of the damaged cables are ongoing.Due to the nature of this failure it will be protracted.  
  Dialling Codes Affected:
012430130501794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 5  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 01/07/2011   Anticipated Clear Time: 23:30  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Malicious damage identified Cables cut in multiple locations. Forward control point manager on site and Customer impact is being continually assessed. We currently have 2 jointing teams on site and cable is being sourced.  
  Dialling Codes Affected:
012430130501794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 4  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 01/07/2011   Anticipated Clear Time: 23:30  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available.  
  Dialling Codes Affected:
012430130501794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEICESTER ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 20626 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20626   Issue : FINAL  
  Detected Date: 30/06/2011   Detected Time: 13:29  
  Start Date: 30/06/2011   Start Time: 10:53  
  Actual Clear Date: 01/07/2011   Actual Clear Time: 06:15  
     
  Incident Headline: : LEICESTER ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 06:15 by completing a change of hardware. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01400
 
  Duration: 0 days 19 hours 22 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 3  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 01/07/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 10.00
 
  Dialling Codes Affected:
012430130501794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEICESTER ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 20626 : Issue 6 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20626   Issue : 6  
  Detected Date: 30/06/2011   Detected Time: 13:29  
  Start Date: 30/06/2011   Start Time: 10:53  
  Anticipated Clear Date: 01/07/2011   Anticipated Clear Time: 07:00  
     
  Incident Headline: : LEICESTER ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Fault diagnosis is ongoing. Next update 06.30
 
  Dialling Codes Affected:
01400
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE : Reference 20683 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20683   Issue : 2  
  Detected Date: 01/07/2011   Detected Time: 01:20  
  Start Date: 01/07/2011   Start Time: 01:18  
  Anticipated Clear Date: 01/07/2011   Anticipated Clear Time: 18:00  
     
  Incident Headline: : 7 MUX IN WILTSHIRE/HAMPSHIRE : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 06.30
 
  Dialling Codes Affected:
012430130501794
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LEICESTER ATM NODE 2 : PARTIAL LOSS OF SERVICE : Reference 20626 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20626   Issue : 5  
  Detected Date: 30/06/2011   Detected Time: 13:29  
  Start Date: 30/06/2011   Start Time: 10:53  
  Anticipated Clear Date: 01/07/2011   Anticipated Clear Time: 05:30  
     
  Incident Headline: : LEICESTER ATM NODE 2 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has now arrived on site and hardware has been delivered. next update 05:30.  
  Dialling Codes Affected:
01400
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.