Saturday, June 30, 2007

Broadband Incident Report : : ERX8 AT MILTON KEYNES : LOSS OF SERVICE : Reference 16067 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16067   Issue : FINAL  
  Detected Date: 30/06/2007   Detected Time: 22:22  
  Start Date: 30/06/2007   Start Time: 22:22  
  Actual Clear Date: 30/06/2007   Actual Clear Time: 22:24  
     
  Incident Headline: : ERX8 AT MILTON KEYNES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].




 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change
Card Reseat
Configuration
Connector Change
Connector Reseat
Power Cycle
Reboot Of Application
Reboot of a Card
Reboot of Software
Reset of Application
Reset of a Card
Reset of Software
Shelf Change
Software Download
Software Upload

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 30/06/2007 23:11

Broadband Incident Report : : ERX8 AT MILTON KEYNES : LOSS OF SERVICE : Reference 16067 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16067   Issue : 1  
  Detected Date: 30/06/2007   Detected Time: 22:22  
  Start Date: 30/06/2007   Start Time: 22:22  
  Anticipated Clear Date: 01/07/2007   Anticipated Clear Time: 00:22  
     
  Incident Headline: : ERX8 AT MILTON KEYNES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].




 
  Progress Details: Engineers are making progress towards full restoration of Service.

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Details of affected end users can be found on Broadband Customer Reporting.
or
Due to the nature of this incident we are currently unable to identify any affected End Users.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
 
     

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System Time Stamp: 30/06/2007 22:55

Broadband Incident Report : : EAST KILBRIDE MUX 101 : LOSS OF SERVICE : Reference 16020 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16020   Issue : FINAL  
  Detected Date: 30/06/2007   Detected Time: 06:43  
  Start Date: 30/06/2007   Start Time: 06:40  
  Actual Clear Date: 30/06/2007   Actual Clear Time: 08:20  
     
  Incident Headline: : EAST KILBRIDE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a


Connector Reseat

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01355
 
     

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System Time Stamp: 30/06/2007 08:27

Broadband Incident Report : : EAST KILBRIDE MUX 101 : LOSS OF SERVICE : Reference 16020 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16020   Issue : 2  
  Detected Date: 30/06/2007   Detected Time: 06:43  
  Start Date: 30/06/2007   Start Time: 06:40  
  Anticipated Clear Date: 30/06/2007   Anticipated Clear Time: 08:47  
     
  Incident Headline: : EAST KILBRIDE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01355
 
     

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System Time Stamp: 30/06/2007 07:51

Broadband Incident Report : : EAST KILBRIDE MUX 101 : LOSS OF SERVICE : Reference 16020 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 16020   Issue : 1  
  Detected Date: 30/06/2007   Detected Time: 06:43  
  Start Date: 30/06/2007   Start Time: 06:40  
  Anticipated Clear Date: 30/06/2007   Anticipated Clear Time: 08:40  
     
  Incident Headline: : EAST KILBRIDE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
A Field Maintenance Officer has been tasked to site.

-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01355
 
     

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System Time Stamp: 30/06/2007 07:12

Friday, June 29, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW056503 Standard - (MID 7159046)

BT Wholesale - Broadband Planned Works

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29/06/2007 14:12
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW056503

Planned duration details:

Planned start: 20/07/2007 05:30

Planned finish: 20/07/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 5 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : ROYDON MUX 101: LOSS OF MANAGEMENT : Reference 15968 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15968   Issue : FINAL  
  Detected Date: 29/06/2007   Detected Time: 11:25  
  Start Date: 29/06/2007   Start Time: 11:25  
  Actual Clear Date: 29/06/2007   Actual Clear Time: 12:20  
     
  Incident Headline: : ROYDON MUX 101: LOSS OF MANAGEMENT  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Reset of Application
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 29/06/2007 12:32

Broadband Incident Report : : HARLOW MUX 2: LOSS OF MANAGEMENT : Reference 15959 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15959   Issue : FINAL  
  Detected Date: 29/06/2007   Detected Time: 10:22  
  Start Date: 29/06/2007   Start Time: 10:22  
  Actual Clear Date: 29/06/2007   Actual Clear Time: 12:20  
     
  Incident Headline: : HARLOW MUX 2: LOSS OF MANAGEMENT  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Reboot Of Application
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 29/06/2007 12:29

Broadband Incident Report : : ROYDON MUX 101: LOSS OF SERVICE : Reference 15968 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15968   Issue : 2  
  Detected Date: 29/06/2007   Detected Time: 11:25  
  Start Date: 29/06/2007   Start Time: 11:25  
  Anticipated Clear Date: 29/06/2007   Anticipated Clear Time: 13:25  
     
  Incident Headline: : ROYDON MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 29/06/2007 12:11

Broadband Incident Report : : HARLOW MUX 2: LOSS OF SERVICE : Reference 15959 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15959   Issue : 3  
  Detected Date: 29/06/2007   Detected Time: 10:22  
  Start Date: 29/06/2007   Start Time: 10:22  
  Anticipated Clear Date: 29/06/2007   Anticipated Clear Time: 13:08  
     
  Incident Headline: : HARLOW MUX 2: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

A Field Maintenance Officer is now on site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 29/06/2007 12:10

Broadband Incident Report : : ROYDON MUX 001: LOSS OF SERVICE : Reference 15968 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15968   Issue : 1  
  Detected Date: 29/06/2007   Detected Time: 11:25  
  Start Date: 29/06/2007   Start Time: 11:25  
  Anticipated Clear Date: 29/06/2007   Anticipated Clear Time: 13:25  
     
  Incident Headline: : ROYDON MUX 001: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
A field maintenance officer is currently enroute to site to investigate.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 29/06/2007 11:40

Broadband Incident Report : : HARLOW MUX 2: LOSS OF SERVICE : Reference 15959 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15959   Issue : 2  
  Detected Date: 29/06/2007   Detected Time: 10:22  
  Start Date: 29/06/2007   Start Time: 10:22  
  Anticipated Clear Date: 29/06/2007   Anticipated Clear Time: 12:22  
     
  Incident Headline: : HARLOW MUX 2: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

--------------------------------------------------------------
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System Time Stamp: 29/06/2007 10:33

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW056477 Emergency - (MID 7155644)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
29/06/2007 10:30
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW056477

Planned duration details:

Planned start: 29/06/2007 20:00

Planned finish: 30/06/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 11 hours to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : HARLOW MUX 2: LOSS OF SERVICE : Reference 15959 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15959   Issue : 1  
  Detected Date: 29/06/2007   Detected Time: 10:22  
  Start Date: 29/06/2007   Start Time: 10:22  
  Anticipated Clear Date: 29/06/2007   Anticipated Clear Time: 12:22  
     
  Incident Headline: : HARLOW MUX 2: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01279
 
     

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System Time Stamp: 29/06/2007 10:29

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW054983 Standard - (MID 7154525)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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29/06/2007 09:35
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW054983

Planned duration details:

Planned start: 18/07/2007 03:00

Planned finish: 18/07/2007 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 2 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, June 28, 2007

Broadband Incident Report : : CALVERHALL DSL 101 : LOSS OF SERVICE : Reference 15929 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15929   Issue : FINAL  
  Detected Date: 28/06/2007   Detected Time: 22:52  
  Start Date: 28/06/2007   Start Time: 22:50  
  Actual Clear Date: 28/06/2007   Actual Clear Time: 23:19  
     
  Incident Headline: : CALVERHALL DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a
Reset of Application
This issue may have been due to
an Application Failure
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01948
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 28/06/2007 23:50

Broadband Incident Report : : CALVERHALL DSL 101 : LOSS OF SERVICE : Reference 15929 : Issue 1 :

--------------------------------------------------------------
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15929   Issue : 1  
  Detected Date: 28/06/2007   Detected Time: 22:52  
  Start Date: 28/06/2007   Start Time: 22:50  
  Anticipated Clear Date: 29/06/2007   Anticipated Clear Time: 00:50  
     
  Incident Headline: : CALVERHALL DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.
Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01948
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 28/06/2007 23:13

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW055170 Standard - (MID 7138109)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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28/06/2007 09:17
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW055170

Planned duration details:

Planned start: 14/07/2007 00:00

Planned finish: 14/07/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 20 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW055158 Standard - (MID 7137378)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
28/06/2007 08:43
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW055158

Planned duration details:

Planned start: 14/07/2007 00:00

Planned finish: 14/07/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW056341 Standard - (MID 7136933)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
28/06/2007 08:41
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW056341

Planned duration details:

Planned start: 13/07/2007 00:00

Planned finish: 13/07/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for Hardware Upgrade. There will be an outage to End-Users of approximately 60 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Wednesday, June 27, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW055921 Emergency - (MID 7127053)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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27/06/2007 16:03
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW055921

Planned duration details:

Planned start: 07/07/2007 01:05

Planned finish: 07/07/2007 02:35

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. There will be an outage of approximately 90 minutes to end-users. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW056255 Standard - (MID 7126486)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
27/06/2007 15:28
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW056255

Planned duration details:

Planned start: 13/07/2007 06:15

Planned finish: 13/07/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.