Broadband Incident Report : ADSL :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE : Reference 31052 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31052		Issue :	FINAL
	Detected Date:	10/06/2017		Detected Time:	02:32
	Start Date:	10/06/2017		Start Time:	02:22
	Actual Clear Date:	10/06/2017		Actual Clear Time:	02:30
	Incident Headline:	ADSL :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01497
	Duration:	0 days 00 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE : Reference 31052 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31052		Issue :	1
	Detected Date:	10/06/2017		Detected Time:	02:32
	Start Date:	10/06/2017		Start Time:	02:22
	Anticipated Clear Date:	11/06/2017		Anticipated Clear Time:	02:32
	Next Update Date:	11/06/2017		Next Update Time:	02:32
	Incident Headline:	:[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01497

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : INCIDENT CANCELLED : Reference 30496 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30496		Issue :	FINAL
	Detected Date:	07/06/2017		Detected Time:	12:54
	Start Date:	07/06/2017		Start Time:	12:44
	Actual Clear Date:	07/06/2017		Actual Clear Time:	12:44
	Incident Headline:	ADSL :[BARNHAM BROOM]: MUX 001 : INCIDENT CANCELLED
	Incident Details:	INCIDENT CANCELLED
	Closure Details:	Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01603
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE : Reference 30496 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30496		Issue :	FINAL
	Detected Date:	07/06/2017		Detected Time:	12:54
	Start Date:	07/06/2017		Start Time:	12:44
	Actual Clear Date:	07/06/2017		Actual Clear Time:	12:44
	Incident Headline:	ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01603
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : INCIDENT CANCELLED : Reference 30495 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30495		Issue :	FINAL
	Detected Date:	07/06/2017		Detected Time:	12:54
	Start Date:	07/06/2017		Start Time:	12:44
	Actual Clear Date:	07/06/2017		Actual Clear Time:	12:44
	Incident Headline:	ADSL :[BARNHAM BROOM]: MUX 001 : INCIDENT CANCELLED
	Incident Details:	INCIDENT CANCELLED
	Closure Details:	Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01603
	Duration:	0 days 00 hours 00 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE : Reference 30496 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30496		Issue :	1
	Detected Date:	07/06/2017		Detected Time:	12:54
	Start Date:	07/06/2017		Start Time:	12:44
	Anticipated Clear Date:	07/06/2017		Anticipated Clear Time:	16:54
	Next Update Date:	07/06/2017		Next Update Time:	13:54
	Incident Headline:	ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01603

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE : Reference 30495 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30495		Issue :	1
	Detected Date:	07/06/2017		Detected Time:	12:54
	Start Date:	07/06/2017		Start Time:	12:44
	Anticipated Clear Date:	07/06/2017		Anticipated Clear Time:	16:54
	Next Update Date:	07/06/2017		Next Update Time:	13:54
	Incident Headline:	ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01603

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE : Reference 30496 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30496		Issue :	1
	Detected Date:	07/06/2017		Detected Time:	12:54
	Start Date:	07/06/2017		Start Time:	12:44
	Anticipated Clear Date:	07/06/2017		Anticipated Clear Time:	16:54
	Next Update Date:	07/06/2017		Next Update Time:	13:54
	Incident Headline:	ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01603

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

MINUTES SILENCE FOLLOWING LONDON INCIDENT - HD773240

	MINUTES SILENCE FOLLOWING LONDON INCIDENT
	Notification
	Dear Customer, BT will be respecting a minutes silence at 11am today 06/06/2017, in memory of those who died and were injured in London on Saturday evening. Please be aware that if you are in contact with one of our agents at this time you may be asked to wait until the minutes silence has been observed. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com. Regards Kevin Wright Director Service Operations BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
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