Saturday, June 10, 2017

Broadband Incident Report : ADSL :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE : Reference 31052 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31052   Issue : FINAL  
  Detected Date: 10/06/2017   Detected Time: 02:32  
  Start Date: 10/06/2017   Start Time: 02:22  
  Actual Clear Date: 10/06/2017   Actual Clear Time: 02:30  
     
  Incident Headline: ADSL :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01497
 
  Duration: 0 days 00 hours 07 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE : Reference 31052 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31052   Issue : 1  
  Detected Date: 10/06/2017   Detected Time: 02:32  
  Start Date: 10/06/2017   Start Time: 02:22  
  Anticipated Clear Date: 11/06/2017   Anticipated Clear Time: 02:32  
  Next Update Date: 11/06/2017   Next Update Time: 02:32  
     
  Incident Headline: :[PAINSCASTLE] MUX LINE CARD : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01497
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Wednesday, June 7, 2017

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : INCIDENT CANCELLED : Reference 30496 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30496   Issue : FINAL  
  Detected Date: 07/06/2017   Detected Time: 12:54  
  Start Date: 07/06/2017   Start Time: 12:44  
  Actual Clear Date: 07/06/2017   Actual Clear Time: 12:44  
     
  Incident Headline: ADSL :[BARNHAM BROOM]: MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: INCIDENT CANCELLED

 
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01603
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE : Reference 30496 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30496   Issue : FINAL  
  Detected Date: 07/06/2017   Detected Time: 12:54  
  Start Date: 07/06/2017   Start Time: 12:44  
  Actual Clear Date: 07/06/2017   Actual Clear Time: 12:44  
     
  Incident Headline: ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband services may have experienced a degraded service  
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01603
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : INCIDENT CANCELLED : Reference 30495 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30495   Issue : FINAL  
  Detected Date: 07/06/2017   Detected Time: 12:54  
  Start Date: 07/06/2017   Start Time: 12:44  
  Actual Clear Date: 07/06/2017   Actual Clear Time: 12:44  
     
  Incident Headline: ADSL :[BARNHAM BROOM]: MUX 001 : INCIDENT CANCELLED  
     
  Incident Details: INCIDENT CANCELLED

 
  Closure Details: Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01603
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE : Reference 30496 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30496   Issue : 1  
  Detected Date: 07/06/2017   Detected Time: 12:54  
  Start Date: 07/06/2017   Start Time: 12:44  
  Anticipated Clear Date: 07/06/2017   Anticipated Clear Time: 16:54  
  Next Update Date: 07/06/2017   Next Update Time: 13:54  
     
  Incident Headline: ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01603
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE : Reference 30495 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30495   Issue : 1  
  Detected Date: 07/06/2017   Detected Time: 12:54  
  Start Date: 07/06/2017   Start Time: 12:44  
  Anticipated Clear Date: 07/06/2017   Anticipated Clear Time: 16:54  
  Next Update Date: 07/06/2017   Next Update Time: 13:54  
     
  Incident Headline: ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01603
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE : Reference 30496 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30496   Issue : 1  
  Detected Date: 07/06/2017   Detected Time: 12:54  
  Start Date: 07/06/2017   Start Time: 12:44  
  Anticipated Clear Date: 07/06/2017   Anticipated Clear Time: 16:54  
  Next Update Date: 07/06/2017   Next Update Time: 13:54  
     
  Incident Headline: ADSL :[BARNHAM BROOM]: MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Initial diagnostics taking place.  
  Dialling Codes Affected:
01603
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Tuesday, June 6, 2017

MINUTES SILENCE FOLLOWING LONDON INCIDENT - HD773240

 bt wholesale  
MINUTES SILENCE FOLLOWING LONDON INCIDENT  
Notification
 

Dear Customer,

BT will be respecting a minutes silence at 11am today 06/06/2017, in memory of those who died and were injured in London on Saturday evening.

Please be aware that if you are in contact with one of our agents at this time you may be asked to wait until the minutes silence has been observed.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at broadband.eco.admin@bt.com.


Regards

Kevin Wright

Director Service Operations

BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1



 
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