Saturday, November 19, 2011

Broadband Incident Report : : AMMANFORD MSAN 301 : LOSS OF SERVICE : Reference 36952 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36952   Issue : FINAL  
  Detected Date: 19/11/2011   Detected Time: 15:46  
  Start Date: 19/11/2011   Start Time: 15:44  
  Actual Clear Date: 19/11/2011   Actual Clear Time: 18:55  
     
  Incident Headline: : AMMANFORD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 18:55 by completing a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01269
 
  Duration: 0 days 03 hours 11 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AMMANFORD MSAN 301 : LOSS OF SERVICE : Reference 36952 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36952   Issue : 2  
  Detected Date: 19/11/2011   Detected Time: 15:46  
  Start Date: 19/11/2011   Start Time: 15:44  
  Anticipated Clear Date: 19/11/2011   Anticipated Clear Time: 19:30  
  Next Update Date: 19/11/2011   Next Update Time: 18:30  
     
  Incident Headline: : AMMANFORD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer has been tasked to site and new hardware ordered.  
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : AMMANFORD MSAN 301 : LOSS OF SERVICE : Reference 36952 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36952   Issue : 1  
  Detected Date: 19/11/2011   Detected Time: 15:46  
  Start Date: 19/11/2011   Start Time: 15:44  
  Anticipated Clear Date: 19/11/2011   Anticipated Clear Time: 17:44  
  Next Update Date: 19/11/2011   Next Update Time: 17:00  
     
  Incident Headline: : AMMANFORD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01269
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, November 17, 2011

Broadband Incident Report : : ABERYSTWYTH MULTIPLE MSANS : LOSS OF SERVICE : Reference 36785 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36785   Issue : FINAL  
  Detected Date: 17/11/2011   Detected Time: 19:34  
  Start Date: 17/11/2011   Start Time: 19:34  
  Actual Clear Date: 17/11/2011   Actual Clear Time: 20:50  
     
  Incident Headline: : ABERYSTWYTH MULTIPLE MSANS : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has been restored as of 20:50; by completing: a software reconfiguration. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01970
 
  Duration: 0 days 01 hours 16 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERYSTWYTH MULTIPLE MSANS : LOSS OF SERVICE : Reference 36785 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36785   Issue : 1  
  Detected Date: 17/11/2011   Detected Time: 19:34  
  Start Date: 17/11/2011   Start Time: 19:34  
  Anticipated Clear Date: 17/11/2011   Anticipated Clear Time: 22:00  
  Next Update Date: 17/11/2011   Next Update Time: 21:00  
     
  Incident Headline: : ABERYSTWYTH MULTIPLE MSANS : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
01970
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE ADSL101 & MSAN301 : LOSS OF SERVICE : Reference 36726 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36726   Issue : FINAL  
  Detected Date: 17/11/2011   Detected Time: 12:24  
  Start Date: 17/11/2011   Start Time: 12:20  
  Actual Clear Date: 17/11/2011   Actual Clear Time: 16:49  
     
  Incident Headline: : SAXTHORPE ADSL101 & MSAN301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 16:35. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01263
 
  Duration: 0 days 04 hours 29 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE ADSL101 & MSAN301 : LOSS OF SERVICE : Reference 36726 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36726   Issue : 3  
  Detected Date: 17/11/2011   Detected Time: 12:24  
  Start Date: 17/11/2011   Start Time: 12:20  
  Anticipated Clear Date: 17/11/2011   Anticipated Clear Time: 17:15  
  Next Update Date: 17/11/2011   Next Update Time: 16:45  
     
  Incident Headline: : SAXTHORPE ADSL101 & MSAN301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Mains power is off due to a Planned outage, Mains power is not expected back until 16:30. UK Power Network Ref: 589479H. Next update will be at 16:45

 
  Dialling Codes Affected:
01263
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE ADSL101 & MSAN301 : LOSS OF SERVICE : Reference 36726 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36726   Issue : 2  
  Detected Date: 17/11/2011   Detected Time: 12:24  
  Start Date: 17/11/2011   Start Time: 12:20  
  Anticipated Clear Date: 17/11/2011   Anticipated Clear Time: 14:40  
  Next Update Date: 17/11/2011   Next Update Time: 13:40  
     
  Incident Headline: : SAXTHORPE ADSL101 & MSAN301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Mains power to the exchange has failed. Next update will be at 13:40  
  Dialling Codes Affected:
01263
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE ADSL101 & MSAN301 : LOSS OF SERVICE : Reference 36726 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36726   Issue : 1  
  Detected Date: 17/11/2011   Detected Time: 12:24  
  Start Date: 17/11/2011   Start Time: 12:20  
  Anticipated Clear Date: 17/11/2011   Anticipated Clear Time: 14:20  
  Next Update Date: 17/11/2011   Next Update Time: 13:30  
     
  Incident Headline: : SAXTHORPE ADSL101 & MSAN301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics. Next update will be at 13:30  
  Dialling Codes Affected:
01263
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERYSTWYTH MSAN 306 : LOSS OF SERVICE (INCIDENT CANCELLED) : Reference 36716 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36716   Issue : FINAL  
  Detected Date: 17/11/2011   Detected Time: 11:43  
  Start Date: 17/11/2011   Start Time: 11:34  
  Actual Clear Date: 17/11/2011   Actual Clear Time: 11:34  
     
  Incident Headline: : ABERYSTWYTH MSAN 306 : LOSS OF SERVICE (INCIDENT CANCELLED)  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Incident cancelled , has been proved to be a provision issue affecting around 90 end users BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01970
 
  Duration: 0 days 00 hours 00 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERYSTWYTH MSAN 306 : LOSS OF SERVICE : Reference 36716 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36716   Issue : 1  
  Detected Date: 17/11/2011   Detected Time: 11:43  
  Start Date: 17/11/2011   Start Time: 11:34  
  Anticipated Clear Date: 17/11/2011   Anticipated Clear Time: 13:34  
  Next Update Date: 17/11/2011   Next Update Time: 12:45  
     
  Incident Headline: : ABERYSTWYTH MSAN 306 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Next update will be at 12:45
 
  Dialling Codes Affected:
01970
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OTFORD MUX 301 & 101 : LOSS OF SERVICE : Reference 36690 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36690   Issue : FINAL  
  Detected Date: 17/11/2011   Detected Time: 09:38  
  Start Date: 17/11/2011   Start Time: 09:33  
  Actual Clear Date: 17/11/2011   Actual Clear Time: 10:06  
     
  Incident Headline: : OTFORD MUX 301 & 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 10:06 after mains power restored to exchange. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01959
 
  Duration: 0 days 00 hours 33 minutes  
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : OTFORD MUX 301 & 101 : LOSS OF SERVICE : Reference 36690 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 36690   Issue : 2  
  Detected Date: 17/11/2011   Detected Time: 09:38  
  Start Date: 17/11/2011   Start Time: 09:33  
  Anticipated Clear Date: 17/11/2011   Anticipated Clear Time: 11:50  
  Next Update Date: 17/11/2011   Next Update Time: 11:50  
     
  Incident Headline: : OTFORD MUX 301 & 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineers are en route to site
Next update will be at 11:50.
 
  Dialling Codes Affected:
01959
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.