Friday, September 25, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW111951 Standard - (MID 11587412) - EU outage of up to 3Hours

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
25/09/2009 12:42
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW111951

Planned duration details:

Planned start: 09/10/2009 02:00

Planned finish: 09/10/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes within the (DRIFFIELD UNIT B) region that support EU's nationwide for completion of (RESET OF MUX TO RESTART DATA COLLECTORS.). There will be (One) service outage to End-Users of approximately (180) minutes (for each outage or total) within this period. This outage will occur during the outage window of (09/10/2009 02:00:00 - 00:06:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW111939 Standard - (MID 11586283) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
25/09/2009 11:34
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW111939

Planned duration details:

Planned start: 15/10/2009 02:30

Planned finish: 15/10/2009 04:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (10) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, September 24, 2009

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW111853 Emergency - (MID 11580274) - EU outage of up to 5Hours 59Minutes

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
24/09/2009 11:49
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW111853

Planned duration details:

Planned start: 30/09/2009 00:01

Planned finish: 30/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****The Planned Engineering Work is required on the Broadband Nodes within the (LONDON POPLAR CANARY WHARF EXCHANGE) region that support EU's nationwide for completion of (FAULT INVESTIGATION). There will be (One) service outage to End-Users of approximately (359) minutes (for each outage or total) within this period. This outage will occur during the outage window of (00:00:01 - 00:06:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : NCHGAR6 READING : LOSS OF RESILIENCE : Reference 23219 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23219   Issue : FINAL  
  Detected Date: 23/09/2009   Detected Time: 22:54  
  Start Date: 23/09/2009   Start Time: 22:52  
  Actual Clear Date: 24/09/2009   Actual Clear Time: 02:40  
     
  Incident Headline: : NCHGAR6 READING : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2009 04:42

Broadband Incident Report : : NCHGAR6 READING : LOSS OF RESILIENCE : Reference 23219 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23219   Issue : FINAL  
  Detected Date: 23/09/2009   Detected Time: 22:54  
  Start Date: 23/09/2009   Start Time: 22:52  
  Actual Clear Date: 24/09/2009   Actual Clear Time: 02:40  
     
  Incident Headline: : NCHGAR6 READING : LOSS OF RESILIENCE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat
This issue may have been due to
a Hardware Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2009 04:42

Broadband Incident Report : : NCHGAR6 READING : LOSS OF RESILIENCE : Reference 23219 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23219   Issue : 2  
  Detected Date: 23/09/2009   Detected Time: 22:54  
  Start Date: 23/09/2009   Start Time: 22:52  
  Anticipated Clear Date: 24/09/2009   Anticipated Clear Time: 02:48  
     
  Incident Headline: : NCHGAR6 READING : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2009 01:52

Broadband Incident Report : : NCHGAR6 READING : LOSS OF RESILIENCE : Reference 23219 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23219   Issue : 2  
  Detected Date: 23/09/2009   Detected Time: 22:54  
  Start Date: 23/09/2009   Start Time: 22:52  
  Anticipated Clear Date: 24/09/2009   Anticipated Clear Time: 02:48  
     
  Incident Headline: : NCHGAR6 READING : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/09/2009 01:52

Wednesday, September 23, 2009

Broadband Incident Report : : NCHGAR6 READING : LOSS OF RESILIENCE : Reference 23219 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23219   Issue : 1  
  Detected Date: 23/09/2009   Detected Time: 22:54  
  Start Date: 23/09/2009   Start Time: 22:52  
  Anticipated Clear Date: 24/09/2009   Anticipated Clear Time: 00:52  
     
  Incident Headline: : NCHGAR6 READING : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/09/2009 23:03

Broadband Incident Report : : NCHGAR6 READING : LOSS OF RESILIENCE : Reference 23219 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23219   Issue : 1  
  Detected Date: 23/09/2009   Detected Time: 22:54  
  Start Date: 23/09/2009   Start Time: 22:52  
  Anticipated Clear Date: 24/09/2009   Anticipated Clear Time: 00:52  
     
  Incident Headline: : NCHGAR6 READING : LOSS OF RESILIENCE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/09/2009 23:03

Broadband Incident Report : : HOMEGATEWAY 1 FOR SODEXHO LTD SERVICE PROVIDER : DEGRADE OF SERVICE : Reference 23065 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23065   Issue : 6  
  Detected Date: 22/09/2009   Detected Time: 11:16  
  Start Date: 22/09/2009   Start Time: 11:16  
  Anticipated Clear Date: 23/09/2009   Anticipated Clear Time: 18:31  
     
  Incident Headline: : HOMEGATEWAY 1 FOR SODEXHO LTD SERVICE PROVIDER : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site and Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/09/2009 17:38

Broadband Incident Report : : HOMEGATEWAY 1 FOR SODEXHO LTD SERVICE PROVIDER : DEGRADE OF SERVICE : Reference 23065 : Issue 6 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23065   Issue : 6  
  Detected Date: 22/09/2009   Detected Time: 11:16  
  Start Date: 22/09/2009   Start Time: 11:16  
  Anticipated Clear Date: 23/09/2009   Anticipated Clear Time: 18:31  
     
  Incident Headline: : HOMEGATEWAY 1 FOR SODEXHO LTD SERVICE PROVIDER : DEGRADE OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site and Operational teams are carrying out remote diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 23/09/2009 17:38

Tuesday, September 22, 2009

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 23102 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23102   Issue : FINAL  
  Detected Date: 22/09/2009   Detected Time: 16:55  
  Start Date: 22/09/2009   Start Time: 16:55  
  Actual Clear Date: 22/09/2009   Actual Clear Time: 19:25  
     
  Incident Headline: BARMING MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01622
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/09/2009 23:08

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 23102 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23102   Issue : FINAL  
  Detected Date: 22/09/2009   Detected Time: 16:55  
  Start Date: 22/09/2009   Start Time: 16:55  
  Actual Clear Date: 22/09/2009   Actual Clear Time: 19:25  
     
  Incident Headline: BARMING MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle
This issue may have been due to
an Equipment Failure
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01622
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/09/2009 23:08

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 23102 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23102   Issue : 3  
  Detected Date: 22/09/2009   Detected Time: 16:55  
  Start Date: 22/09/2009   Start Time: 16:55  
  Anticipated Clear Date: 22/09/2009   Anticipated Clear Time: 22:25  
     
  Incident Headline: BARMING MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Service has been restored as of 19:25, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01622
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/09/2009 20:14

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 23102 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23102   Issue : 3  
  Detected Date: 22/09/2009   Detected Time: 16:55  
  Start Date: 22/09/2009   Start Time: 16:55  
  Anticipated Clear Date: 22/09/2009   Anticipated Clear Time: 22:25  
     
  Incident Headline: BARMING MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: Service has been restored as of 19:25, we are now monitoring for a stability period of 3 hours.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01622
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/09/2009 20:14

Broadband Incident Report : BARMING MSAN 301 : LOSS OF SERVICE : Reference 23102 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23102   Issue : 2  
  Detected Date: 22/09/2009   Detected Time: 16:55  
  Start Date: 22/09/2009   Start Time: 16:55  
  Anticipated Clear Date: 22/09/2009   Anticipated Clear Time: 21:00  
     
  Incident Headline: BARMING MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update: An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01622
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 22/09/2009 17:43