Saturday, February 23, 2013

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10983   Issue : 6  
  Detected Date: 23/02/2013   Detected Time: 17:16  
  Start Date: 23/02/2013   Start Time: 17:16  
  Anticipated Clear Date: 23/02/2013   Anticipated Clear Time: 23:50  
  Next Update Date: 24/02/2013   Next Update Time: 00:20  
     
  Incident Headline: : READING : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: BBIP team are now investigating faults across the core network. Next update 00:20.
 
  Dialling Codes Affected:
0120901256012640163501837
01963012560126401635
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10983   Issue : 5  
  Detected Date: 23/02/2013   Detected Time: 17:16  
  Start Date: 23/02/2013   Start Time: 17:16  
  Anticipated Clear Date: 23/02/2013   Anticipated Clear Time: 22:44  
  Next Update Date: 23/02/2013   Next Update Time: 22:55  
     
  Incident Headline: : READING : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Technical services have been called out and have directed investigations towards radius server to check for authentication issues. Next update 22:55.
 
  Dialling Codes Affected:
0120901256012640163501837
01963012560126401635
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10983   Issue : 4  
  Detected Date: 23/02/2013   Detected Time: 17:16  
  Start Date: 23/02/2013   Start Time: 17:16  
  Anticipated Clear Date: 23/02/2013   Anticipated Clear Time: 22:36  
  Next Update Date: 23/02/2013   Next Update Time: 21:55  
     
  Incident Headline: : READING : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Remote restore actions are continuing and the operational team are still progressing through the relevant steps. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 22:00.  
  Dialling Codes Affected:
0120901256012640163501837
01963012560126401635
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10983   Issue : 3  
  Detected Date: 23/02/2013   Detected Time: 17:16  
  Start Date: 23/02/2013   Start Time: 17:16  
  Anticipated Clear Date: 23/02/2013   Anticipated Clear Time: 20:45  
  Next Update Date: 23/02/2013   Next Update Time: 20:45  
     
  Incident Headline: : READING : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Remote restore actions are continuing and the operational team are progressing through the relevant steps. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 20:45.  
  Dialling Codes Affected:
0120901256012640163501837
01963012560126401635
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : BIRMINGHAM : EDGE ROUTE SWITCH ERX11 : UNIT AT RISK : Reference 10984 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10984   Issue : 1  
  Detected Date: 23/02/2013   Detected Time: 17:48  
  Start Date: 23/02/2013   Start Time: 17:48  
  Anticipated Clear Date: 23/02/2013   Anticipated Clear Time: 19:56  
  Next Update Date: 23/02/2013   Next Update Time: 18:56  
     
  Incident Headline: BBIP : BIRMINGHAM : EDGE ROUTE SWITCH ERX11 : UNIT AT RISK  
     
  Incident Details: This is for information only.  
  Progress Details: No direct customer impact, for information only. The node requires the replacement of its chassis, which is to be completed under Planned Work PW212539. This notification is for information only and to provide enhanced monitoring until the planned work is complete. Next update will be on the 24/02/13 @ 06:00 or sooner if there is a significant change in the situation.  
  Dialling Codes Affected:
0116201204012120012121012123
012124012125012126012145012160
0121730121740121780123901270
0129101299013270138401386
0143201443014520145301455
0149501509015270153801543
0154401559015640156801570
0159101598016080163301643
0165001654016560166401782
0178501788017890179201832
0185801873019020190501939
019480197001974019940247623
02476420247646024764702476690247767
02920230292036029206602920750292076
02920770292079029208002920840292085
02920860292088LLCM0LLEM0LLSW0
02920860292088
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10983   Issue : 2  
  Detected Date: 23/02/2013   Detected Time: 17:16  
  Start Date: 23/02/2013   Start Time: 17:16  
  Anticipated Clear Date: 23/02/2013   Anticipated Clear Time: 19:30  
  Next Update Date: 23/02/2013   Next Update Time: 19:30  
     
  Incident Headline: : READING : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Operational team are performing remote restore actions and continuing with their investigations. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 1930.  
  Dialling Codes Affected:
0120901256012640163501837
01963012560126401635
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10983   Issue : 1  
  Detected Date: 23/02/2013   Detected Time: 17:16  
  Start Date: 23/02/2013   Start Time: 17:16  
  Anticipated Clear Date: 23/02/2013   Anticipated Clear Time: 19:16  
  Next Update Date: 23/02/2013   Next Update Time: 18:15  
     
  Incident Headline: : READING : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0120901256012640183701963
01209012560126401837
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Thursday, February 21, 2013

Broadband Incident Report : : FAULKLAND MUX 001 : DEGRADED SERVICE : Reference 10253 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10253   Issue : FINAL  
  Detected Date: 21/02/2013   Detected Time: 10:25  
  Start Date: 21/02/2013   Start Time: 10:23  
  Actual Clear Date: 21/02/2013   Actual Clear Time: 11:00  
     
  Incident Headline: : FAULKLAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 11:00 after a reboot of the mux was performed.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01373
 
  Duration: 0 days 00 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FAULKLAND MUX 001 : DEGRADED SERVICE : Reference 10253 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10253   Issue : 1  
  Detected Date: 21/02/2013   Detected Time: 10:25  
  Start Date: 21/02/2013   Start Time: 10:23  
  Anticipated Clear Date: 21/02/2013   Anticipated Clear Time: 12:23  
  Next Update Date: 21/02/2013   Next Update Time: 11:30  
     
  Incident Headline: : FAULKLAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Completing initial diagnostics. Root cause of the incident and estimated time of repair is not known at present. Next update will be at 11:30.
 
  Dialling Codes Affected:
01373
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HANNEY MUX : LOSS OF SERVICE : Reference 10143 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10143   Issue : FINAL  
  Detected Date: 21/02/2013   Detected Time: 00:34  
  Start Date: 21/02/2013   Start Time: 00:31  
  Actual Clear Date: 21/02/2013   Actual Clear Time: 02:30  
     
  Incident Headline: : WEST HANNEY MUX : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 02:30 after equipment was power cycled.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01235
 
  Duration: 0 days 01 hours 59 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HANNEY MUX : LOSS OF SERVICE : Reference 10143 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10143   Issue : 3  
  Detected Date: 21/02/2013   Detected Time: 00:34  
  Start Date: 21/02/2013   Start Time: 00:31  
  Anticipated Clear Date: 21/02/2013   Anticipated Clear Time: 04:30  
  Next Update Date: 21/02/2013   Next Update Time: 04:00  
     
  Incident Headline: : WEST HANNEY MUX : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Spare hardware is due onsite at 03:35. Engineer tasked to site, ETA not known. Next update 04:00.  
  Dialling Codes Affected:
01235
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HANNEY MUX : LOSS OF SERVICE : Reference 10143 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10143   Issue : 2  
  Detected Date: 21/02/2013   Detected Time: 00:34  
  Start Date: 21/02/2013   Start Time: 00:31  
  Anticipated Clear Date: 21/02/2013   Anticipated Clear Time: 04:30  
  Next Update Date: 21/02/2013   Next Update Time: 02:40  
     
  Incident Headline: : WEST HANNEY MUX : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Engineer en route to site to meet courier with spare cards, estimated time of arrival 01:30. Root cause of the incident suspected to be faulty cards, estimated time of repair is not known at present. Next update will be at 02:45.  
  Dialling Codes Affected:
01235
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST HANNEY MUX : LOSS OF SERVICE : Reference 10143 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 10143   Issue : 1  
  Detected Date: 21/02/2013   Detected Time: 00:34  
  Start Date: 21/02/2013   Start Time: 00:31  
  Anticipated Clear Date: 21/02/2013   Anticipated Clear Time: 04:30  
  Next Update Date: 21/02/2013   Next Update Time: 01:45  
     
  Incident Headline: : WEST HANNEY MUX : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: The operational team is carrying out initial remote diagnosis. Next update 01:45.
 
  Dialling Codes Affected:
01235
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.