Saturday, July 21, 2007

Broadband Incident Report : : DROITWICH MUX 001, 002, 102 & MSAN 301 : LOSS OF SERVICE : Reference 17889 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17889   Issue : FINAL  
  Detected Date: 21/07/2007   Detected Time: 17:50  
  Start Date: 21/07/2007   Start Time: 17:46  
  Actual Clear Date: 21/07/2007   Actual Clear Time: 18:15  
     
  Incident Headline: : DROITWICH MUX 001, 002, 102 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change
Card Reseat
Configuration
Connector Change
Connector Reseat
Power Cycle
Reboot Of Application
Reboot of a Card
Reboot of Software
Reset of Application
Reset of a Card
Reset of Software
Shelf Change
Software Download
Software Upload

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01905
 
     

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System Time Stamp: 21/07/2007 19:23

Broadband Incident Report : : DROITWICH MUX 001, 002, 102 & MSAN 301 : LOSS OF SERVICE : Reference 17889 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17889   Issue : 2  
  Detected Date: 21/07/2007   Detected Time: 17:50  
  Start Date: 21/07/2007   Start Time: 17:46  
  Anticipated Clear Date: 21/07/2007   Anticipated Clear Time: 19:46  
     
  Incident Headline: : DROITWICH MUX 001, 002, 102 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01905
 
     

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System Time Stamp: 21/07/2007 18:29

Broadband Incident Report : : DROITWICH MUX 001, 002, 102 & 301 : LOSS OF SERVICE : Reference 17889 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17889   Issue : 1  
  Detected Date: 21/07/2007   Detected Time: 17:50  
  Start Date: 21/07/2007   Start Time: 17:46  
  Anticipated Clear Date: 21/07/2007   Anticipated Clear Time: 19:46  
     
  Incident Headline: : DROITWICH MUX 001, 002, 102 & 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01905
 
     

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System Time Stamp: 21/07/2007 18:06

Friday, July 20, 2007

Broadband Incident Report : WORCESTER MUX 101, 102 AND OMBERSLEY MUX 101: LOSS OF SERVICE : Reference 17833 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17833   Issue : FINAL  
  Detected Date: 20/07/2007   Detected Time: 19:49  
  Start Date: 20/07/2007   Start Time: 19:45  
  Actual Clear Date: 20/07/2007   Actual Clear Time: 20:15  
     
  Incident Headline: WORCESTER MUX 101, 102 AND OMBERSLEY MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to a Power Failure due to flooding.
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01905
 
     

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System Time Stamp: 20/07/2007 21:18

Broadband Incident Report : WORCESTER MUX 101, 102 AND OMBERSLEY MUX 101: LOSS OF SERVICE : Reference 17833 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17833   Issue : 2  
  Detected Date: 20/07/2007   Detected Time: 19:49  
  Start Date: 20/07/2007   Start Time: 19:45  
  Anticipated Clear Date: 20/07/2007   Anticipated Clear Time: 21:45  
     
  Incident Headline: WORCESTER MUX 101, 102 AND OMBERSLEY MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: The difficulties have now been rectified and service has been restored as of 20:15 hrs.

However, we are monitoring stability for a period of 2 hours due to localised flooding.
 
  Dialling Codes Affected:
01905
 
     

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System Time Stamp: 20/07/2007 20:23

Broadband Incident Report : WORCESTER MUX 101, 102 AND OMBERSLEY MUX 101: LOSS OF SERVICE : Reference 17833 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17833   Issue : 1  
  Detected Date: 20/07/2007   Detected Time: 19:49  
  Start Date: 20/07/2007   Start Time: 19:45  
  Anticipated Clear Date: 20/07/2007   Anticipated Clear Time: 21:45  
     
  Incident Headline: WORCESTER MUX 101, 102 AND OMBERSLEY MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01905
 
     

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System Time Stamp: 20/07/2007 20:01

Broadband Incident Report : : IPSWICH MSAN 301: DEGRADED SERVICE : Reference 17795 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17795   Issue : FINAL  
  Detected Date: 20/07/2007   Detected Time: 13:27  
  Start Date: 20/07/2007   Start Time: 13:27  
  Actual Clear Date: 20/07/2007   Actual Clear Time: 13:50  
     
  Incident Headline: : IPSWICH MSAN 301: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing an equipment reboot.

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01473
 
     

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System Time Stamp: 20/07/2007 14:52

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057819 Emergency - (MID 7500424)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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20/07/2007 14:45
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057819

Planned duration details:

Planned start: 21/07/2007 02:00

Planned finish: 21/07/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. During this period there should be no loss of Service. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : : IPSWICH MSAN 301: DEGRADED SERVICE : Reference 17795 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17795   Issue : 2  
  Detected Date: 20/07/2007   Detected Time: 13:27  
  Start Date: 20/07/2007   Start Time: 13:27  
  Anticipated Clear Date: 20/07/2007   Anticipated Clear Time: 15:27  
     
  Incident Headline: : IPSWICH MSAN 301: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
A reboot has been carried out and is currently back in service.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01473
 
     

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System Time Stamp: 20/07/2007 13:55

Broadband Incident Report : : IPSWICH MSAN 301: DEGRADED SERVICE : Reference 17795 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17795   Issue : 1  
  Detected Date: 20/07/2007   Detected Time: 13:27  
  Start Date: 20/07/2007   Start Time: 13:27  
  Anticipated Clear Date: 20/07/2007   Anticipated Clear Time: 15:27  
     
  Incident Headline: : IPSWICH MSAN 301: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01473
 
     

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System Time Stamp: 20/07/2007 13:39

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057173 Standard - (MID 7499431)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
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20/07/2007 12:12
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057173

Planned duration details:

Planned start: 07/08/2007 00:00

Planned finish: 07/08/2007 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes for deployment of Test Access Matrix equipment. There will be an outage to End-Users of approximately 15 minutes within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Thursday, July 19, 2007

Broadband Incident Report : LONGFIELD MUX 101: DEGRADED SERVICE : Reference 17735 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17735   Issue : FINAL  
  Detected Date: 19/07/2007   Detected Time: 21:05  
  Start Date: 19/07/2007   Start Time: 21:04  
  Actual Clear Date: 19/07/2007   Actual Clear Time: 23:25  
     
  Incident Headline: LONGFIELD MUX 101: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.





 
  Progress Details: Service has been restored by completing a


Card Change
This issue may have been due to

an Equipment Failure
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01474
 
     

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System Time Stamp: 19/07/2007 23:40

Broadband Incident Report : : LONGFIELD MUX 101: DEGRADED SERVICE : Reference 17735 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17735   Issue : 2  
  Detected Date: 19/07/2007   Detected Time: 21:05  
  Start Date: 19/07/2007   Start Time: 21:04  
  Anticipated Clear Date: 19/07/2007   Anticipated Clear Time: 23:04  
     
  Incident Headline: : LONGFIELD MUX 101: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01474
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/07/2007 21:34

Broadband Incident Report : : LONGFIELD MUX 101: DEGRADED SERVICE : Reference 17735 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17735   Issue : 1  
  Detected Date: 19/07/2007   Detected Time: 21:05  
  Start Date: 19/07/2007   Start Time: 21:04  
  Anticipated Clear Date: 19/07/2007   Anticipated Clear Time: 23:04  
     
  Incident Headline: : LONGFIELD MUX 101: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01474
 
     

--------------------------------------------------------------
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System Time Stamp: 19/07/2007 21:14

Broadband Incident Report : ALSAGER MUX 001 AND 002 : DEGRADED SERVICE : Reference 17706 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17706   Issue : FINAL  
  Detected Date: 19/07/2007   Detected Time: 15:01  
  Start Date: 19/07/2007   Start Time: 15:01  
  Actual Clear Date: 19/07/2007   Actual Clear Time: 16:40  
     
  Incident Headline: ALSAGER MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored.

This issue may have been due to a Fibre Fault
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01270
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/07/2007 17:03

Broadband Incident Report : : ALSAGER MUX 001 AND 002 : DEGRADED SERVICE : Reference 17706 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17706   Issue : 4  
  Detected Date: 19/07/2007   Detected Time: 15:01  
  Start Date: 19/07/2007   Start Time: 15:01  
  Anticipated Clear Date: 19/07/2007   Anticipated Clear Time: 17:30  
     
  Incident Headline: : ALSAGER MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput and dropping connection.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is now on site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01270
 
     

--------------------------------------------------------------
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System Time Stamp: 19/07/2007 16:34

Broadband Incident Report : ALSAGER MUX 001 AND 002 : DEGRADED SERVICE : Reference 17706 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17706   Issue : 3  
  Detected Date: 19/07/2007   Detected Time: 15:01  
  Start Date: 19/07/2007   Start Time: 15:01  
  Anticipated Clear Date: 19/07/2007   Anticipated Clear Time: 17:01  
     
  Incident Headline: ALSAGER MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput or dropping connection.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer is on the way to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01270
 
     

--------------------------------------------------------------
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System Time Stamp: 19/07/2007 16:04

Broadband Incident Report : : HENGOED MUX 001 AND MUX 301 : LOSS OF SERVICE : Reference 17678 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17678   Issue : FINAL  
  Detected Date: 19/07/2007   Detected Time: 11:23  
  Start Date: 19/07/2007   Start Time: 11:23  
  Actual Clear Date: 19/07/2007   Actual Clear Time: 15:16  
     
  Incident Headline: : HENGOED MUX 001 AND MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

Card Change

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01443
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/07/2007 15:49

Broadband Incident Report : ALSAGER MUX 001 AND 002 : DEGRADED SERVICE : Reference 17706 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17706   Issue : 2  
  Detected Date: 19/07/2007   Detected Time: 15:01  
  Start Date: 19/07/2007   Start Time: 15:01  
  Anticipated Clear Date: 19/07/2007   Anticipated Clear Time: 17:01  
     
  Incident Headline: ALSAGER MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput.


 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.
-----------------------------------

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01270
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/07/2007 15:40

Broadband Incident Report : ALSAGER MUX 001 AND 002 : DEGRADED SERVICE : Reference 17706 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17706   Issue : 1  
  Detected Date: 19/07/2007   Detected Time: 15:01  
  Start Date: 19/07/2007   Start Time: 15:01  
  Anticipated Clear Date: 19/07/2007   Anticipated Clear Time: 17:01  
     
  Incident Headline: ALSAGER MUX 001 AND 002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing slow throughput or dropping connection.





 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
-----------------------------------
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01270
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
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System Time Stamp: 19/07/2007 15:12